Differences

This shows you the differences between two versions of the page.

Link to this comparison view

practical-guides:bis-certification-application-delayed-product-listing-rejected [2026/06/05 04:00] – created - external edit 127.0.0.1practical-guides:bis-certification-application-delayed-product-listing-rejected [2026/06/12 12:37] (current) – Batch 1 rewrite: answer-first, topic-specific content and metadata Shrawan Pathak
Line 1: Line 1:
-{{htmlmetatags>metatag-title=(BIS Certification Delayed or Rejected? Action Plan 2026)&metatag-description=(BIS certification delayed or listing rejected? Track your application number, fix test-report and inspection gaps, and escalate the stuck file. India 2026.)&metatag-keywords=(BIS certification, ISI mark, compulsory registration scheme, product listing, test report, factory inspection, RTI, business compliance)&metatag-robots=(index,follow)&metatag-og:title=(BIS Certification Delayed or Rejected? Action Plan 2026)&metatag-og:description=(BIS certification delayed or listing rejected? Track your application number, fix test-report and inspection gaps, and escalate the stuck file. India 2026.)&metatag-og:type=(article)}}+{{htmlmetatags>metatag-title=(BIS Application Delayed or Listing Rejected? Timelines, Appeal, RTI)&metatag-description=(Track your BIS file on manakonline.in, know the indicative timelines, appeal a refusal under Section 32 of the BIS Act, and use RTI for the recorded reasons.)&metatag-keywords=(Business and Certification)&metatag-robots=(index,follow)&metatag-og:title=(BIS Application Delayed or Listing Rejected? Timelines, Appeal, RTI)&metatag-og:description=(Track your BIS file on manakonline.in, know the indicative timelines, appeal a refusal under Section 32 of the BIS Act, and use RTI for the recorded reasons.)&metatag-og:type=(article)}}
  
-====== BIS Certification Application Delayed or Product Listing Rejected? Action Plan ======+====== BIS Certification Delayed or Product Listing Rejected: Timelines, Appeal and RTI ======
  
-**If your BIS certification application has been stuck for weeks, or a query letter or rejection has appeared against it, your file is not lost. Most delays trace back to a pending test report, a factory inspection slot, or a query you can still answer. This guide shows you how to track your application number, fix the common gaps, escalate a stuck file, and use RTI to get the records the Bureau of Indian Standards holds on you.**+**Reviewed on:** 2026-06-12.
  
 {{:practical-guides:bis-certification-application-delayed-product-listing-rejected.webp|BIS Certification Application Delayed or Product Listing Rejected? Action Plan}} {{:practical-guides:bis-certification-application-delayed-product-listing-rejected.webp|BIS Certification Application Delayed or Product Listing Rejected? Action Plan}}
  
-**Reviewed on:** 2026-05-29.+**Direct answer.** Log in to [[https://www.manakonline.in|manakonline.in]] and read the exact status against your application number. Most delays trace to one of three things: a pending or defective test report, an unscheduled factory inspection, or a query you have not fully answered. Clear the specific blocker, then escalate a genuinely stuck file through the portal grievance route and [[https://pgportal.gov.in|CPGRAMS]]. If BIS refuses, suspends or cancels a licence, you can appeal to the Director General under Section 32 of the BIS Act, 2016, normally within 90 days. And because the Bureau of Indian Standards is a public authority, an RTI application gets you the file notings and the recorded reasons when nobody will tell you why the file is parked.
  
-<WRAP center round info 95%> +===== Read the status before you write anything =====
-**Quick answer**+
  
-Log in to the BIS portal and open your application number to read the exact status and any query. Most delays are due to a pending test report, an unscheduled factory inspection, or an unanswered query. Reply to every query point with evidence, confirm your product category matches the right Indian Standard, and keep copies of the test report and inspection report. If the file is stuck well beyond the indicative timeline, use the portal grievance route, then CPGRAMS, and file an RTI with the BIS CPIO for the recorded reasons and file notings. +Open your application on Manak Online and note the status text word for word, with the date it last changed: query raised, test report awaited, inspection scheduled, under process, recommended, rejected. Download every letter attached to the file. Quote the application number in every email, grievance and RTI; without it, no officer can find your file.
-</WRAP>+
  
-===== Who this guide is for =====+A query is not a rejection. It is a list of specific points, and a reply that answers four points out of five keeps the file pending exactly as if you had answered none. Break the query letter into numbered points and answer each one with evidence, in one complete submission, within the stated deadline.
  
-This guide is for manufacturers, importers, and small businesses in India who have applied to the **Bureau of Indian Standards (BIS)** for certification and are now facing a delay, a query, or a rejection. It applies whether you are seeking an ISI mark licence under a product certification scheme, a registration under the Compulsory Registration Scheme (commonly called CRS, used for many electronics and IT products), or another BIS scheme. It is also useful for:+===== Indicative timelines, and what they depend on =====
  
-  * Sellers whose product cannot be listed on an online marketplace because the marketplace asks for a valid BIS licence or registration number that you do not yet have. +^ Scheme ^ Indicative time ^ Clock starts ^ 
-  * Importers who find their consignment held because the product falls under a mandatory BIS scheme and the certificate is still pending. +| ISI mark licence (Scheme I), simplified procedure | About 30 days | Complete application with a valid test report from a recognised lab | 
-  * Businesses that received a query letter on the portal asking for a fresh test report, more documents, or clarification on the product category. +| ISI mark licence, normal procedure | Longer, often 2 to 4 months | Application, then factory inspection and sample testing | 
-  * Applicants whose factory inspection has not been scheduled, or whose inspection raised deficiencies they need to close.+| Compulsory Registration Scheme (CRS, electronics and IT goods) | About 20 working days | Complete application with test report from a BIS-recognised lab |
  
-This guide does **not** give you a guaranteed grant date or a substitute for a recognised laboratory's test report. Certification turns on whether your product actually meets the relevant Indian Standard. What this guide does is help you keep your file moving, respond correctly, and get the official records when the process stalls. Where stakes are high, work with a competent technical consultant or testing laboratory rather than guessing.+Treat these as indicative, not guaranteed. The clock only runs on a complete file. The three usual blockers:
  
-===== What you can do this weekend =====+  * **Test report problems.** The sample tested must be the exact model and variant applied for, every required parameter of the Indian Standard must be tested, and every result must pass. A failed parameter or wrong-variant sample means a fresh sample and a re-test; no follow-up letter fixes a bad report. 
 +  * **Factory inspection.** If it is not scheduled, scheduling is your bottleneck; chase the slot through the portal and your jurisdictional BIS branch office. If it recorded deficiencies, close each with proof: calibration certificates, corrected records, dated photographs. 
 +  * **Document mismatch.** The legal name and factory address must match across the application, manufacturing licence, test report and inspection report. A mismatch triggers a query every time and is the easiest fix here.
  
-==== Friday evening ====+===== Marketplace listing rejected for a BIS number =====
  
-Log in to the [[https://www.manakonline.in/|BIS online portal (manakonline.in)]] using the credentials you used to apply. Open the dashboard and find your **application number**. Note the current status word for word, for example "query raised", "test report awaited", "inspection scheduled", or "under process". Download every letter or document attached to the file and save it in a folder named after the application number.+If Amazon, Flipkart or another marketplace rejects your listing over BIS, the usual causes are practical. The registration number does not match the brand and model in the BIS database, the certificate covers a different variant, or the product is under a mandatory scheme and you hold no registration yet. Check your entry on the BIS portal's certified-product search and make the listing match it exactly: same brand, same model number, same standard. If you hold no registration for a notified product, do not list it; selling a notified product without certification invites penalties under the BIS Act. Seller support handles the listing side; BIS handles only certification.
  
-Read any query or rejection letter line by line. Write down each separate point the officer has raised. A query is not a refusal; it is a request for something specific, and your reply must answer each point. If the letter mentions a response deadline, mark it on your calendar immediately so the file is not closed for non-response.+===== Escalating a stuck file =====
  
-Confirm which **product category** and which Indian Standard your application is filed under. A surprising number of delays come from applying under the wrong standard for the product variant. If you are unsure, check the standard number shown on the portal against the official product list for your scheme.+  - **Portal grievance.** Raise it on Manak Online with the application number, the dates and the current status text. Note the grievance reference. 
 +  - **Jurisdictional branch office.** Write to the branch head with a point-by-point summary and annexures. Keep it to one page plus enclosures. 
 +  - **CPGRAMS.** If the grievance route stalls, file on pgportal.gov.in against the Bureau of Indian Standards under the Ministry of Consumer Affairs, Food and Public Distribution. Attach the timeline and the earlier grievance number.
  
-==== Saturday ====+===== The appeal nobody tells you about: Section 32, BIS Act 2016 =====
  
-Pull out your **test report** from the recognised laboratory and read it against the requirements of the Indian Standard for your product. Check that the sample tested matches the exact model or variant you want certified. If the report shows a parameter that did not meet the standard, or the sample was the wrong variant, that is very likely the root of your problem. You may need a fresh sample drawn and re-tested.+Most guides stop at grievances. The statute gives you more. Under Section 32 of the Bureau of Indian Standards Act, 2016, a person aggrieved by an order relating to the grant, refusal, suspension or cancellation of a licence or certificate of conformity may prefer an appeal to the Director General of BIS, normally within 90 days of the order. A further appeal against the Director General's order lies to the Central Government. The appeal must be decided after giving you an opportunity to be heard.
  
-Gather your **factory inspection** records. If an inspection happened, find the inspection report and the list of any deficiencies the officer recorded. Close each deficiency with documentary proof, for example calibration certificates, corrected process records, or photographs of the rectified equipment. If the inspection has not been scheduled at all, note that as the bottleneck so you can chase it specifically.+This matters in two situations. First, a rejection you believe is wrong on facts: the appeal puts a senior authority's eyes on the file. Second, a cancellation or suspension of an existing licence, where the commercial damage is immediate. Mind the limitation: get the order date on record and file within 90 days, with the prescribed fee. The appeal should argue from the test record and the standard, not from hardship alone, so have a consultant or lawyer settle the grounds in high-value matters.
  
-Verify your supporting documents are current and consistent. The factory address on the application, the manufacturing licence, the test report, and the inspection report should all show the same legal name and address. A mismatch between them is a common ground for a query and is easy to fix once spotted.+===== RTI to BIS: get the recorded reasons =====
  
-==== Sunday ====+BIS is a public authority under the RTI Act, 2005, so the inside of your file is reachable. RTI will not grant the licence and cannot cure a failed test, but it answers the question the portal will not: why exactly is this file not moving. Ask the Central Public Information Officer, BIS, for:
  
-Draft your reply to the query, or your representation if the file is simply stuck with no query. Use the template later in this guide as a starting point. Answer each point in the same order the officer raised it, and attach the evidence as numbered annexures so nothing is missed.+  * the current status of application number [X] and the date-wise movement of the file; 
 +  * copies of file notings recording the reasons for the delay or rejection; 
 +  * the date your query reply was received and the action taken on it; 
 +  * copies of the inspection report and test-report findings relied on, so far as they relate to your own application.
  
-Prepare your escalation note as well, in case the query reply does not move the file. Keep a short, dated log of every action: when you applied, when the query came, when you replied, and what the portal status said on each date. This timeline is the backbone of any later grievance, CPGRAMS complaint, or RTI application.+File through [[https://rtionline.gov.in|RTI Online]]; the CPIO normally has 30 days to reply. If the reply is incomplete, see [[act:section-19|first and second appeals]]. A precise RTI also strengthens a later Section 32 appeal, because you argue from the actual record. Draft tips are in [[why-rti-gets-rejected|why RTI gets rejected]].
  
-If the technical issue is genuinely beyond you, line up a call with your testing laboratory or a BIS-experienced consultant for Monday. Getting the test report and category right early saves weeks of back-and-forth later.+===== Common mistakes =====
  
-===== Documents and evidence checklist ===== +  * Treating a query as a rejection and abandoning the application fee and the file. 
- +  * Answering some query points and not others. One complete submission, numbered annexures. 
-^ Document ^ What it proves ^ Where to get it ^ +  * Applying under the wrong Indian Standard for the product variant. Verify the standard before responding, not after. 
-| BIS application number and acknowledgement | Your file exists and identifies it for every follow-up | BIS portal dashboard (manakonline.in) and the email acknowledgement | +  * Selling a mandatory-scheme product while the application is pending. Escalate the delay instead; the penalty risk is not worth it. 
-| Query / rejection letter from BIS | The exact ground for the delay or refusal you must answer | Attached to your application on the BIS portal | +  * Missing the 90-day window for a Section 32 appeal while grievances go round in circles.
-| Test report from recognised laboratory | Product was tested and meets (or failed) the Indian Standard | The testing laboratory; copy stored with your application file | +
-| Factory inspection report | Inspection happened; lists any recorded deficiencies | BIS inspecting officer; portal correspondence | +
-| Deficiency closure proof | Each inspection deficiency has been rectified | Your factory records, calibration certificates, photographs | +
-| Product technical specifications / datasheet | The exact model and variant being certified | Your design or production team | +
-| Indian Standard reference for your product | Correct standard and product category were chosen | Official product list for your BIS scheme | +
-| Manufacturing licence and factory address proof | Legal name and address match across all documents | Your statutory records / local authority | +
-| Earlier query replies and submissions | What you have already submitted, to avoid repetition | Your sent items and the portal upload history | +
-| Dated timeline log of the application | Pattern of delay; backbone of any grievance or RTI | You maintain it from portal status and emails | +
- +
-===== Step-by-step action plan ===== +
- +
-==== Step 1 — Locate your application number and read the exact status ==== +
- +
-Everything starts with your **application number**. Log in to the BIS portal, open the application, and note the precise status text and the date it last changed. Quote this number in every email, query reply, and grievance. Without it, an officer cannot find your file, and your follow-ups go nowhere. Save a screenshot of the dashboard showing the status and date. +
- +
-==== Step 2 — Read the query or rejection letter point by point ==== +
- +
-Open the letter attached to your file and break it into separate points. A BIS query commonly asks for one or more of: a corrected or fresh **test report**, clarification on the **product category** or model, additional documents, or closure of **factory inspection** deficiencies. Treat each point as a separate task. A reply that answers four of five points still leaves the file pending, so address every point in one complete submission. +
- +
-==== Step 3 — Confirm the product category and standard are correct ==== +
- +
-Check that the Indian Standard and product category on your application actually match the product you make. Many rejections happen because the variant tested or the category claimed does not align with the standard. If you applied under the wrong category, you may need to correct the application or, in some schemes, file afresh under the right one. Confirm the correct standard from the official product list for your scheme before you respond. +
- +
-==== Step 4 — Fix the test report and sample issues ==== +
- +
-Read your test report against the requirements of the relevant Indian Standard. Verify three things: the sample tested was the exact model you want certified, every required parameter was tested, and every result passed. If a parameter failed or the wrong variant was sampled, arrange a fresh sample and re-test at a recognised laboratory. A clean, complete test report on the correct sample is usually the single most important document in your file. +
- +
-==== Step 5 — Close every factory inspection deficiency ==== +
- +
-If an inspection has been done, take the deficiency list and close each item with proof. Calibration certificates, corrected quality records, and dated photographs of rectified equipment all help. If the inspection has not been scheduled, your bottleneck is scheduling, not deficiencies; chase the inspection slot specifically through the portal and your jurisdictional BIS office. +
- +
-==== Step 6 — Submit a complete, point-by-point response ==== +
- +
-Upload your reply on the portal within any stated deadline. Answer each query point in order, attach evidence as numbered annexures, and keep your covering note short and factual. Save the upload acknowledgement. If the portal allows, also email a copy to the officer handling your scheme, quoting the application number in the subject line. +
- +
-==== Step 7 — Escalate a stuck file through the portal grievance route ==== +
- +
-If you have responded and the file still does not move beyond the indicative timeline for your scheme, raise a grievance through the BIS portal. State the application number, the dates, what you submitted, and what status the portal shows. Note the grievance reference number. If that does not resolve it, escalate to [[https://pgportal.gov.in/|CPGRAMS]], selecting the relevant ministry and the Bureau of Indian Standards as the authority. Our guide on [[/cpgrams-rti|CPGRAMS and RTI together]] explains how to frame that complaint. +
- +
-==== Step 8 — Use RTI to get the recorded reasons and file notings ==== +
- +
-If you still cannot understand why your file is stuck, file an RTI with the BIS Central Public Information Officer. Ask for the current status, the test-report and inspection-report findings on your file, the file notings, and the reasons recorded for any delay or rejection. See the RTI section below for exactly what to ask and how to file. +
- +
-===== Escalation ladder ===== +
- +
-^ Stage ^ Action ^ Forum / Destination ^ Target timeline ^ +
-| 1 | Respond to the query point by point with evidence on the portal | BIS online portal (manakonline.in) — your application number | Within any deadline stated in the query letter | +
-| 2 | Chase the test report or inspection slot directly | Recognised laboratory / jurisdictional BIS branch office | Indicative scheme timeline on the official portal | +
-| 3 | Raise a grievance for a stuck file | BIS portal grievance route; note the reference number | Varies; record date and reference | +
-| 4 | Escalate the grievance to CPGRAMS | pgportal.gov.in — select the relevant ministry / Bureau of Indian Standards | Government target as shown on CPGRAMS | +
-| 5 | RTI application for status, reports, notings and recorded reasons | Central Public Information Officer, Bureau of Indian Standards | 30 days (RTI Act, 2005) | +
-| 6 | First appeal if the RTI reply is denied or incomplete | First Appellate Authority, Bureau of Indian Standards | As provided under the RTI Act | +
- +
-===== Copy-paste representation template ===== +
- +
-Replace the text in square brackets with your own details before sending. +
- +
-To, +
-The Head of Office / Branch Head +
-[Bureau of Indian Standards branch office handling your scheme] +
-[Branch Office Address] +
- +
-Date: [DD/MM/YYYY] +
- +
-Subject: Request to clear pending query / expedite BIS application +
-         No. [Your Application Number] for [Product / Indian Standard] +
- +
-Respected Sir / Madam, +
- +
-1. I am [Your Name], the [Proprietor / Partner / Authorised Signatory] of +
-   [Legal Name of Business], located at [Factory Address]. +
- +
-2. We applied for BIS certification under [Scheme name, e.g. ISI mark / +
-   Compulsory Registration Scheme] for the product [Product description] +
-   under [Indian Standard number] vide application number +
-   [Your Application Number] dated [DD/MM/YYYY]. +
- +
-3. The current status on the BIS portal is "[exact status text]" as on +
-   [date]. [If a query was raised: A query dated [DD/MM/YYYY] was raised +
-   seeking the following, to which we have responded as set out below.] +
- +
-4. Point-by-point response to the query (Annexures attached): +
-   a. [Query point 1] — Response: [your answer], see Annexure A. +
-   b. [Query point 2] — Response: [your answer], see Annexure B. +
-   [Add rows as needed] +
- +
-5. [If no query, only delay: Despite our complete submission, the +
-   application has remained pending beyond the indicative timeline for +
-   this scheme. We request that the test report / factory inspection / +
-   final decision be processed at the earliest.] +
- +
-6. We request you to kindly consider our response and proceed with the +
-   certification, or inform us in writing of any further requirement so +
-   that we may comply promptly. +
- +
-7. We are available for any inspection or clarification at a time +
-   convenient to your office. +
- +
-Yours faithfully, +
- +
-[Your Full Name] +
-[Designation] +
-[Legal Name of Business] +
-[Application Number] +
-[Mobile Number] +
-[Email Address] +
- +
-Enclosures (Annexure List): +
-A — Test report from [Recognised Laboratory], dated [DD/MM/YYYY] +
-B — Factory inspection report / deficiency closure proof +
-C — Product technical specifications for the certified model +
-D — Manufacturing licence and factory address proof +
-E — Copy of earlier query reply / portal upload acknowledgement +
- +
-===== When RTI can help ===== +
- +
-The Right to Information Act, 2005 applies to public authorities, and the **Bureau of Indian Standards is a public authority**. That makes RTI a practical tool when your file is stuck and you cannot get a clear answer through the portal. RTI is especially useful in these situations: +
- +
-  * **Getting the recorded reasons for delay or rejection:** File an RTI with the BIS Central Public Information Officer asking for "the current status of application number [Your Application Number], the reasons recorded for the delay or rejection, and copies of the relevant file notings." +
-  * **Obtaining the test-report and inspection findings on your file:** Ask for "copies of the test-report findings and the factory inspection report relied upon in processing application number [Your Application Number], to the extent they relate to my own application." +
-  * **Tracking what happened internally:** If your query reply has gone unanswered, ask for "the date on which my response dated [DD/MM/YYYY] was received and the action taken on it, with copies of any noting or order thereon." +
- +
-To file, see our [[/file-rti-online-india|step-by-step RTI filing guide]]. The CPIO must normally respond within 30 days. If the reply is missing or incomplete, our guide on [[/file-first-appeal-rti-section-19-2026|filing a first appeal under RTI Section 19]] walks you through the next stage, and the [[/rti-first-appeal-second-appeal-guide|first and second appeal guide]] covers what follows. For richer strategy on using RTI in regulatory disputes, [[/book|The RTI Playbook]] is a useful companion. The same RTI approach works for other regulators too, as our guide on an [[/rti-trademark-application|RTI for a stuck trademark application]] shows. +
- +
-===== When RTI will not help ===== +
- +
-RTI has clear limits in a BIS dispute, so use it for the right purpose: +
- +
-  * **RTI cannot grant or speed up the certificate:** It is a tool to access records, not to compel a technical decision. Only the certification process can grant your licence. RTI supports your representation and any appeal; it does not replace them. +
-  * **It cannot fix a failed test report:** If your product did not meet the Indian Standard, no amount of information requests will change that. You need a fresh sample and a clean re-test from a recognised laboratory. +
-  * **It does not reach private parties:** A private testing laboratory's internal records or a marketplace's private listing rules are generally outside RTI. For a marketplace listing problem, use the marketplace's seller-support and appeal channels and, where relevant, consumer remedies. +
- +
-===== Common mistakes to avoid ===== +
- +
-  * **Treating a query as a rejection:** A query is a chance to fix the file, not the end of it. Answer it fully and on time, and the file usually moves forward. +
-  * **Replying to only some query points:** If the officer raised five points, a reply that covers four keeps the file pending. Answer every point in one complete submission. +
-  * **Applying under the wrong product category or standard:** Confirm the correct Indian Standard for your exact product variant before you apply or respond. The wrong category is a frequent and avoidable cause of rejection. +
-  * **Testing the wrong sample:** A test report on a different model or variant will not support your application. Make sure the sample drawn and tested is the exact product you want certified. +
-  * **Not quoting the application number:** Every email, grievance, and follow-up should lead with the application number. Without it, your follow-up cannot be matched to your file. +
-  * **Selling a mandatory-scheme product before the licence is granted:** For products under mandatory certification, do not manufacture, import, or sell under the Standard Mark until the licence is actually granted. Escalate the delay instead of proceeding at risk. +
-  * **Ignoring inspection deficiencies:** If the factory inspection recorded deficiencies, close each one with documentary proof. An open deficiency keeps the file stuck no matter how good the test report is. +
-  * **Keeping no timeline:** Without a dated log of what happened when, your grievance, CPGRAMS complaint, and RTI lose their force. Maintain the timeline from day one. +
- +
-For related government-portal and compliance problems, our guide on a [[/practical-guides/digital-signature-certificate-application-renewal-revocation-stuck/|stuck digital signature certificate]] is useful if a DSC is blocking your portal work, and the guide on a [[/practical-guides/gem-seller-account-suspended-product-delisted-appeal/|GeM seller account suspended or product delisted]] covers a parallel listing dispute. +
- +
-===== Official links ===== +
- +
-  * [[https://www.bis.gov.in/|Bureau of Indian Standards (bis.gov.in)]] — Certification schemes, product lists, recognised laboratories, contact directory +
-  * [[https://www.manakonline.in/|BIS Manak Online Portal (manakonline.in)]] — Apply, track your application number, respond to queries +
-  * [[https://www.services.bis.gov.in/|BIS Online Services]] — Standards, complaints and registration-related services +
-  * [[https://pgportal.gov.in/|CPGRAMS (pgportal.gov.in)]] — Escalate a stuck file to the Bureau of Indian Standards after the portal grievance +
-  * [[https://rtionline.gov.in/|RTI Online (rtionline.gov.in)]] — File an RTI application with the BIS CPIO for status and records+
  
 ===== Frequently asked questions ===== ===== Frequently asked questions =====
  
-==== Where do I track the status of my BIS certification application? ==== +==== Where do I track my BIS application? ==== 
- +On manakonline.in, against your application number. The status text and its date are your starting point for every follow-up.
-Log in to the BIS online portal with the credentials you used to apply and open the dashboard for your application number. The status (for example query raised, test report awaited, inspection scheduled, or granted) is shown against that number. Always quote the full application number in any email, query reply, or follow-up so the officer can locate your file quickly. +
- +
-==== My BIS application is delayed. Is there a fixed timeline? ==== +
- +
-BIS publishes indicative processing timelines for each certification scheme, but the actual time depends on test-report turnaround, the factory inspection slot, and whether any query is pending against your file. There is no single all-India guaranteed date. Check the timeline shown for your scheme on the official portal, clear any open query promptly, and use the portal grievance route if your file is stuck well beyond the indicative period. +
- +
-==== Why was my product listing or certification rejected? ==== +
- +
-Common reasons are a test report that does not meet the relevant Indian Standard, a sample drawn from the wrong product variant, an unresolved query, factory-inspection deficiencies, or a mismatch between the product category you applied under and the standard that actually applies. The rejection or query letter on the portal states the specific ground. Read it line by line, because your response must answer each point with evidence.+
  
-==== Can I reapply or appeal after a BIS rejection? ====+==== Is there a guaranteed timeline for grant? ==== 
 +No. BIS publishes indicative timelines, roughly 30 days for the simplified ISI procedure and about 20 working days for CRS, both counted from a complete file. Test reports and inspection slots are the usual variables.
  
-Yes. If a query was raised you usually get a window to respond with corrected documents or a fresh test report before the file is closed. If the application was rejected, you can address the stated deficiency and submit a fresh application, or use the grievance and appeal routes available on the BIS portal. The exact options depend on the certification scheme, so check the rejection letter and the scheme rules on the official site.+==== Can I appeal a BIS rejection? ==== 
 +Yes. Apart from curing the defect and reapplying, Section 32 of the BIS Act, 2016 gives a statutory appeal to the Director General, normally within 90 days, and a further appeal to the Central Government.
  
-==== Can I use RTI to find out why my BIS application is stuck? ====+==== Can RTI speed up my certificate? ==== 
 +Not directly. RTI extracts the recorded reasons and file movement, which often unsticks a file and always strengthens a grievance or appeal. The certification decision itself stays with the technical process.
  
-Yes. The Bureau of Indian Standards is a public authority under the RTI Act, 2005. You can file an RTI with the BIS Central Public Information Officer asking for the current status of your application, the test-report and inspection-report findings on your file, file notings, and the reasons recorded for any delay or rejection. RTI gives you access to records, but it cannot itself grant or speed up the certification decision.+==== My marketplace listing was rejected even though I have a valid registration. Why? ==== 
 +Almost always a mismatch: the brand, model or standard on the listing does not match the BIS database entry. Correct the listing to mirror the certificate exactly and raise it with seller support, quoting your registration number.
  
-==== Does a delayed BIS certificate stop me from selling my product? ====+==== Does RTI reach the private testing laboratory? ==== 
 +Generally no. A private lab's internal records are outside RTI. Records the lab submitted to BIS, sitting in your file, can be sought from BIS.
  
-For products that fall under mandatory certification, you cannot legally manufacture, import, or sell them without a valid BIS licence and the Standard Mark. Selling a notified product without certification can attract penalties. If your product is under a mandatory scheme and your application is delayed, do not sell it under the mark until the licence is granted, and escalate the delay rather than proceeding at risk.+===== Related guides =====
  
-==== What documents should I keep ready before responding to a BIS query? ====+  * [[practical-guides:blacklisting-notice-issued-small-contractor|Blacklisting notice issued to a small contractor]] 
 +  * [[practical-guides:ad-code-registration-port-icegate-stuck-exporter-checklist|AD code registration stuck on ICEGATE: exporter checklist]] 
 +  * [[practical-guides:gem-seller-account-suspended-product-delisted-appeal|GeM seller account suspended or product delisted]] 
 +  * [[practical-guides:start|All practical guides]] 
 +  * [[file-rti-online-india|How to file RTI online]]
  
-Keep your application number, the acknowledgement, the test report from the recognised laboratory, the factory inspection report or correspondence, product technical specifications, the manufacturing licence and factory address proof, and any earlier query replies. Organise them by the application number and label each file clearly so your response to the BIS query is complete in one submission.+Download the BIS application rescue checklist (PDF) to track query points, inspection deficiencies and appeal deadlines against your application number.