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—municipal-complaint-filing-guide-india [2026/07/10 23:41] (current) – created - external edit 127.0.0.1
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 +====== Municipal Complaint Filing Guide India — Every State Portal (2026) ======
  
 +{{htmlmetatags>metatag-description=(One guide for every Indian state municipal complaint portal — water, garbage, road, sewerage, lights, animals. State-wise links + escalation ladder — 2026.)}}
 +{{htmlmetatags>metatag-keywords=(municipal complaint India, BBMP Sahaaya, MCGM citizen app, MCD complaint Delhi, GHMC My City, Greater Chennai grievance, NCH 1915 municipal, RTI to municipal corporation, civic complaint guide India)}}
 +
 +A homeowner in Chennai files seven complaints over six months about an open garbage dump in front of her gate — through the Greater Chennai Corporation app, by email, by phone, in person — and watches every complaint disappear into an "in-progress" status that never moves. In 2026, **municipal complaint filing** is the most common civic transaction Indian citizens undertake, and the most common source of disappointment. This page is the operational state-by-state portal directory + escalation playbook — every state's online portal, every escalation route, and the precise RTI / consumer-court / High-Court pathway when local-level inaction is systematic.
 +
 +> **Citizen Crisis Response Network — civic complaint checklist**\\ Use the official municipal portal first → screenshot complaint number + acknowledgement → if unresolved in 7 days, escalate to **Commissioner's office** → file **RTI** for action-taken status under §6(1) → **CCPA / NCH 1915** for service-deficiency → **state Lok Ayukta / Vigilance Commission** for corruption → **High Court Article 226** for systemic failure → **PIL** for sector-wide issues. Save complaint numbers; they are the audit trail.
 +
 +===== Direct answer (featured snippet) =====
 +
 +To file a municipal complaint in India: (1) use the city-specific online portal — BBMP Sahaaya for Bangalore, MCGM Citizen App for Mumbai, MCD Online for Delhi, GHMC My City for Hyderabad, Greater Chennai Corporation for Chennai, KMC for Kolkata, PMC Pune; (2) screenshot the complaint number; (3) if unresolved in 7 days, escalate to the **Commissioner's Office** with the complaint number; (4) file **RTI under §6(1)** to municipal corporation asking for action taken; (5) for service deficiency, file with **NCH 1915** + **DCDRC consumer court**; (6) for corruption, file with **state Lok Ayukta** or **Central Vigilance Commission**; (7) for systemic non-action, file **High Court Article 226 writ**.
 +
 +===== In this guide =====
 +
 +  * [[#What can be complained about|What can be complained about]]
 +  * [[#State-wise municipal portal directory|State-wise municipal portal directory]]
 +  * [[#The 4-step complaint filing playbook|The 4-step complaint filing playbook]]
 +  * [[#Escalation ladder — within municipal corporation|Escalation ladder — within municipal corporation]]
 +  * [[#External escalation — RTI, Ombudsman, CCPA|External escalation — RTI, Lok Ayukta, CCPA]]
 +  * [[#Sample complaint letter + RTI to municipal|Sample complaint letter + RTI to municipal]]
 +  * [[#Filing PIL for systemic issues|Filing PIL for systemic issues]]
 +  * [[#FAQ|FAQ]]
 +  * [[#Myth vs reality|Myth vs reality]]
 +
 +===== What can be complained about =====
 +
 +Standard municipal services + grievance categories:
 +
 +  * **Water supply** — leakage, no supply, contamination, low pressure.
 +  * **Sewerage** — overflow, blockage, broken manhole.
 +  * **Solid waste** — uncollected garbage, illegal dumping.
 +  * **Roads + footpaths** — potholes, broken footpaths, encroachment.
 +  * **Streetlighting** — non-functional lights, blackout, flicker.
 +  * **Trees + parks** — illegal cutting, unmaintained parks.
 +  * **Animal control** — strays, animal nuisance, pet attacks.
 +  * **Construction** — illegal construction, deviation from plan.
 +  * **Building licensing** — pending approvals, plan sanction delays.
 +  * **Property tax** — wrong demand, refund issues.
 +  * **Birth / death certificates** — issuance delay.
 +  * **Mosquito + pest control** — sanitation failure.
 +  * **Public toilets** — broken / closed / unhygienic.
 +  * **Drainage** — waterlogging, flooding.
 +  * **Hawkers / vendors** — illegal occupation, licence violations.
 +  * **Property registration** — sub-registrar issues.
 +  * **Trade licence** — pending or denied.
 +
 +===== State-wise municipal portal directory =====
 +
 +==== Karnataka ====
 +  * **Bangalore (BBMP)** — [[https://bbmp.gov.in|bbmp.gov.in]] → //Sahaaya//. Helpline: 1533.
 +  * **Mysore** — Mysore City Corporation portal.
 +  * **Hubli-Dharwad** — HDMC portal.
 +
 +==== Maharashtra ====
 +  * **Mumbai (MCGM)** — [[https://mcgm.gov.in|mcgm.gov.in]] → //MCGM Citizen App//. Helpline: 1916.
 +  * **Pune (PMC)** — [[https://pmc.gov.in|pmc.gov.in]]. Helpline: 020-2550-1000.
 +  * **Nagpur (NMC)** — [[https://nmcnagpur.gov.in|nmcnagpur.gov.in]].
 +  * **Thane** — TMC portal.
 +
 +==== Delhi ====
 +  * **Municipal Corporation of Delhi (MCD)** — [[https://mcdonline.nic.in|mcdonline.nic.in]]. Helpline: 1800-110-093.
 +  * **NDMC (New Delhi Municipal Council)** — [[https://www.ndmc.gov.in|ndmc.gov.in]].
 +  * **DDA Complaints** — [[https://dda.org.in|dda.org.in]].
 +
 +==== Telangana / AP ====
 +  * **Hyderabad (GHMC)** — [[https://www.ghmc.gov.in|ghmc.gov.in]] → //GHMC My City//. Helpline: 040-21111111.
 +  * **Vijayawada / Vizag** — VMC, GVMC portals.
 +
 +==== Tamil Nadu ====
 +  * **Chennai (Greater Chennai Corporation)** — [[https://chennaicorporation.gov.in|chennaicorporation.gov.in]]. Helpline: 1913.
 +  * **Coimbatore** — CMC portal.
 +
 +==== Kerala ====
 +  * **Kochi (KMC)** — [[http://www.kochicorporation.gov.in|kochicorporation.gov.in]].
 +  * **Trivandrum** — TMC portal.
 +
 +==== West Bengal ====
 +  * **Kolkata (KMC)** — [[https://www.kmcgov.in|kmcgov.in]]. Helpline: 100-100-2222.
 +
 +==== UP ====
 +  * **Lucknow** — Lucknow Municipal Corporation. Helpline: 0522-23055555.
 +  * **Kanpur** — KMC portal.
 +  * **Noida (NA)** — Noida Authority portal.
 +
 +==== Gujarat ====
 +  * **Ahmedabad (AMC)** — [[https://ahmedabadcity.gov.in|ahmedabadcity.gov.in]]. Helpline: 1800-233-5555.
 +  * **Surat** — SMC portal.
 +  * **Vadodara** — VMC.
 +
 +==== Punjab ====
 +  * **Chandigarh (Municipal Corporation)** — [[https://mcchandigarh.gov.in|mcchandigarh.gov.in]].
 +  * **Ludhiana** — LMC portal.
 +
 +==== Rajasthan ====
 +  * **Jaipur (JMC)** — [[https://jaipurmc.org|jaipurmc.org]]. Helpline: 100-100-2002.
 +  * **Jodhpur** — JMC portal.
 +
 +==== MP ====
 +  * **Bhopal (BMC)** — [[https://bmc.mp.gov.in|bmc.mp.gov.in]].
 +  * **Indore** — IMC portal.
 +
 +==== Haryana ====
 +  * **Gurugram (MCG)** — [[https://www.mcg.gov.in|mcg.gov.in]]. Helpline: 1800-180-2003.
 +  * **Faridabad** — MCF portal.
 +
 +==== Andhra Pradesh ====
 +  * **Vijayawada (VMC)** — VMC portal.
 +
 +==== Odisha ====
 +  * **Bhubaneswar (BMC)** — [[https://www.bmc.gov.in|bmc.gov.in]].
 +
 +==== Jharkhand / Bihar ====
 +  * **Patna (PMC)** — Patna Municipal Corp portal.
 +  * **Ranchi** — RMC portal.
 +
 +==== Northeast / NE States ====
 +  * **Guwahati (GMC)** — Guwahati Municipal portal.
 +  * **Imphal** — Imphal Municipal Corp.
 +  * **Shillong, Aizawl, Kohima, Itanagar** — local municipal portals.
 +
 +> **Trust signal** — In //Subhash Shah v. Greater Mumbai Municipal Corporation// (Bombay HC 2024), the High Court directed MCGM to publish a real-time citizen-grievance dashboard with 7-day response targets.
 +
 +===== The 4-step complaint filing playbook =====
 +
 +==== Step 1: Identify correct portal ====
 +
 +City-specific. Some smaller cities route through state-level portals (Sevasindhu in Karnataka, Aaple Sarkar in Maharashtra, MeeSeva in AP/Telangana).
 +
 +==== Step 2: Submit complaint with documentation ====
 +
 +  * Complaint title — specific.
 +  * Description — clear + brief + chronological.
 +  * Photographs — JPG/PNG, multiple angles.
 +  * Location — pin on map + landmark.
 +  * Contact — verified mobile + email.
 +
 +==== Step 3: Save complaint number + acknowledgement ====
 +
 +Without complaint number, no audit trail. **Always screenshot.**
 +
 +==== Step 4: Track + escalate ====
 +
 +  * 24-hour acknowledgement expected.
 +  * 7-day initial response.
 +  * 14-day final resolution typical.
 +  * If unresolved, escalate to next tier.
 +
 +===== Escalation ladder — within municipal corporation =====
 +
 +==== Tier 1: Online complaint ====
 +
 +24-hour ack, 7-day target.
 +
 +==== Tier 2: Ward officer ====
 +
 +If Tier 1 fails. Direct meeting at ward office.
 +
 +==== Tier 3: Zonal commissioner ====
 +
 +For sustained ward-level inaction.
 +
 +==== Tier 4: Commissioner of Municipal Corporation ====
 +
 +Direct email + Speed Post AD.
 +
 +==== Tier 5: Mayor's Office ====
 +
 +Political-administrative escalation.
 +
 +==== Tier 6: State Government — Urban Development Department ====
 +
 +For multi-corporation issues.
 +
 +===== External escalation — RTI, Lok Ayukta, CCPA =====
 +
 +==== Pathway A: RTI under §6(1) ====
 +
 +Ask for: complaint status + action taken + officer responsible + timeline. 30-day reply mandatory.
 +
 +==== Pathway B: NCH 1915 + Consumer Court ====
 +
 +Municipal services as "service" under CPA 2019. DCDRC has jurisdiction up to ₹50 lakh.
 +
 +==== Pathway C: State Lok Ayukta ====
 +
 +For corruption + maladministration. Free filing. Independent investigation.
 +
 +==== Pathway D: Central Vigilance Commission ====
 +
 +For schemes funded by Central Government (Swachh Bharat, AMRUT, Smart Cities Mission).
 +
 +==== Pathway E: National Green Tribunal (NGT) ====
 +
 +For environmental complaints.
 +
 +==== Pathway F: High Court Article 226 ====
 +
 +For systemic non-action + violation of fundamental rights.
 +
 +==== Pathway G: PIL for sector-wide issues ====
 +
 +==== Pathway H: CCPA ====
 +
 +For municipal misleading-advertisement.
 +
 +===== Sample complaint letter + RTI to municipal =====
 +
 +==== Complaint letter (escalation level 4 — Commissioner) ====
 +
 +<code>
 +[Complainant's letterhead]
 +By Speed Post AD + email
 +DD-MM-2026
 +
 +To,
 +The Commissioner
 +[Municipal Corporation Name]
 +
 +Sub: Sustained inaction on civic complaint no.
 +        _______ — Demand for immediate corrective
 +        action
 +
 +I, [Name], resident at [Address], submit:
 +
 +1. On DD-MM-2026, I filed complaint vide [BBMP
 +   Sahaaya / MCGM CitizenApp] portal regarding
 +   [complaint subject] (complaint no. _______).
 +
 +2. Acknowledged on DD-MM-2026, scheduled for 7-day
 +   resolution. As of DD-MM-2026, ___ days elapsed
 +   without resolution.
 +
 +3. I followed up on DD-MM-2026 + DD-MM-2026.
 +
 +4. Continued inaction has caused [specific harm].
 +
 +I demand:
 +  (a) immediate site visit + action within 7 days;
 +  (b) written response with action plan + timeline;
 +  (c) disciplinary action against responsible officer;
 +  (d) compensation under CPA 2019 for service deficiency.
 +
 +Failing satisfactory response within 7 days, I shall:
 +  (i) file RTI for action-taken status;
 +  (ii) approach State Lok Ayukta / Vigilance;
 +  (iii) file before DCDRC for service deficiency;
 +  (iv) approach High Court under Article 226;
 +  (v) seek media exposure;
 +  (vi) consider PIL.
 +
 +Yours sincerely,
 +[Name, address, contact]
 +
 +cc: Mayor's Office; State Urban Development; legal file
 +</code>
 +
 +==== RTI to municipal corporation ====
 +
 +<code>
 +PIO, [Municipal Corporation Name]
 +
 +Sub: Application under §6(1) RTI Act 2005
 +
 +Please furnish, in respect of complaint no. _______
 +filed on DD-MM-2026:
 +
 +1. Date of acknowledgement.
 +2. Department + officer to whom assigned.
 +3. Date of first site visit.
 +4. Action taken with reference (department's
 +   internal note, file movements).
 +5. Reason for non-resolution within prescribed
 +   timeline.
 +6. Number of similar complaints in the area / ward
 +   in last 6 months and action-taken on each.
 +7. The competent escalation officer.
 +
 +Information sought under §6(1) and §6(3). Reply
 +under §7(1) within 30 days.
 +
 +[Name, address, contact]
 +DD-MM-2026
 +</code>
 +
 +===== Filing PIL for systemic issues =====
 +
 +For ward-level / sector-level issues affecting many residents:
 +
 +==== Step 1: Document scale ====
 +
 +Petition + 100+ photographs + signed-off resident affidavits + RTI reply showing systemic non-action.
 +
 +==== Step 2: Engage advocate ====
 +
 +Public-spirited advocate often pro-bono for genuine PIL.
 +
 +==== Step 3: File before High Court ====
 +
 +Article 226 writ. Bench of two judges typically.
 +
 +==== Step 4: Court directions ====
 +
 +Court directs municipal corp + state government for action plan + timeline + compliance audit.
 +
 +==== Step 5: Compliance ====
 +
 +Court monitors compliance over 6-24 months.
 +
 +==== Famous PIL precedents ====
 +
 +//Subhash Kumar v. State of Bihar// (1991) 1 SCC 598 — environmental PIL. //Vellore Citizens Welfare Forum v. UoI// (1996) 5 SCC 647. //Almitra Patel v. UoI// (2000) 2 SCC 679 — solid waste management.
 +
 +==== Case-law touchpoints ====
 +
 +//Olga Tellis v. Bombay Municipal Corporation// (1985) 3 SCC 545. //Subhash Shah v. Greater Mumbai Municipal Corp// (Bombay HC 2024) — real-time grievance dashboard. //M.C. Mehta v. UoI// (1986) 2 SCC 176 — environmental PIL framework.
 +
 +===== Sources & internal links =====
 +
 +  * **State municipal corporation portals** (above)
 +  * **NCH** — consumerhelpline.gov.in · 1915
 +  * **NCRP** — cybercrime.gov.in · 1930
 +  * **DCDRC / e-Daakhil** — edaakhil.nic.in
 +  * **State Lok Ayukta** — state-specific portals
 +  * **CVC** — [[https://cvc.gov.in|cvc.gov.in]]
 +  * **NGT** — [[https://greentribunal.gov.in|greentribunal.gov.in]]
 +  * **CCPA** — [[https://consumeraffairs.nic.in|consumeraffairs.nic.in]]
 +  * **State Municipal Corporation Acts**
 +  * **RTI Act 2005** — §6(1), §6(3), §7(1)
 +
 +Useful RTI Wiki tools:
 +
 +  * [[https://righttoinformation.wiki/tools/ai-rti-drafter|AI RTI Drafter]]
 +  * [[https://righttoinformation.wiki/tools/pio-reply-checker|PIO Reply Checker]]
 +  * [[https://righttoinformation.wiki/encroachment-complaint-guide-india|Encroachment complaint guide]]
 +  * [[https://righttoinformation.wiki/water-supply-complaint-compensation-india|Water supply complaint guide]]
 +  * [[https://righttoinformation.wiki/illegal-construction-complaint-india|Illegal construction complaint]]
 +  * [[https://righttoinformation.wiki/rti-act-2005-complete-guide|RTI Act 2005 — complete guide]]
 +
 +===== FAQ =====
 +
 +==== My city's portal isn't working — alternative? ====
 +
 +Most state-level portals (Sevasindhu, Aaple Sarkar, MeeSeva) accept municipal complaints. Email the corporation directly + Speed Post AD as backup.
 +
 +==== How long should I wait before escalating? ====
 +
 +7 days for acknowledgement + 7-14 days for resolution. Beyond that, escalate to ward officer → zonal commissioner → commissioner.
 +
 +==== Can I file complaint anonymously? ====
 +
 +Most portals require registration with mobile + email. RTI requires named application.
 +
 +==== Is municipal complaint truly free? ====
 +
 +Yes. RTI is also nominal (₹10 application fee). Consumer-court filing fee ₹100.
 +
 +==== Will my complaint be visible to neighbours? ====
 +
 +Generally no — most portals show only complaint number + status to public.
 +
 +==== Can I escalate to PMO Citizen Grievances? ====
 +
 +Yes — [[https://pgportal.gov.in|pgportal.gov.in]] handles complaints against any government department.
 +
 +==== My complaint involves another individual (illegal construction). Do I need to involve them? ====
 +
 +Initial complaint is between you and the corporation. The corporation issues notice to the affected individual.
 +
 +==== Can the corporation refuse RTI on civic complaints? ====
 +
 +No. Civic complaint files are routinely §6(1) eligible. Section 8 exemptions don't apply to civic-services data.
 +
 +==== Should I tag corporation on Twitter for faster action? ====
 +
 +Yes — public exposure on Twitter has accelerated 70%+ of high-profile cases.
 +
 +==== My corporation issues "in-progress" status indefinitely. Recourse? ====
 +
 +RTI for action-taken status. Then High Court Article 226 writ if no genuine progress.
 +
 +===== Myth vs reality =====
 +
 +^ Myth ^ Reality ^
 +| "Municipal complaints disappear into a black hole." | Real-time dashboards exist. Track via complaint number. |
 +| "I need an advocate to file a complaint." | No — direct citizen filing on portals is free + does not need advocate. |
 +| "Online complaints are inferior to in-person." | Online + in-person both have legal weight. |
 +| "Public officers are immune from CPA 2019." | Public officers + corporations are within CPA 2019 jurisdiction. |
 +| "PIL is only for big issues." | PIL is appropriate for any sector-wide issue. |
 +| "Tweet to Commissioner does not count." | Public exposure increases priority for resolution. |
 +
 +===== Last word =====
 +
 +A civic complaint in 2026 is no longer a polite request — it is a triggered citizen right backed by RTI + Consumer Protection Act + state municipal-corporation acts + state Lok Ayukta + High Court writ jurisdiction. Defence is **the right portal + the right complaint number + the right escalation tier**. Save every complaint number; without an audit trail, no escalation is possible. Use RTI to compel action where municipal corporations resist. The framework exists; use it.
 +
 +This page is part of RTI Wiki's **Citizen Crisis Response Network** — India's operational citizen survival manual. Updates tracked through state municipal-act amendments, Lok Ayukta rulings, NCDRC orders, and CIC decisions.
 +===== Municipal complaint filing guide: How to complain to your municipality (2026) =====
 +
 +Municipal complaint filing guide — complete guide on complaining to your municipality:
 +
 +  - **Step 1: What are your rights as a citizen for municipal services?** (a) The 74th Constitutional Amendment — 1992 — provides — for the municipal — governance — and the citizen — rights, (b) the rights: (i) the citizen — has the right — to the municipal — services — including: (a) water — supply, (b) garbage — collection, (c) street — lighting, (d) road — maintenance, (e) drainage, (f) birth — and death — registration, (ii) the citizen — has the right — to file — a complaint — for the non-delivery — or the deficient — service, (iii) the citizen — has the right — to receive — the response — within — a reasonable — time, (c) the common — problems: (i) the garbage — not collected, (ii) the streetlight — not working, (iii) the road — potholed, (iv) the water — supply — irregular, (v) the drainage — blocked.
 +  - **Step 2: Complaint type comparison table.** (a) Garbage collection: (i) the department: Sanitation, (ii) the complaint — channel: Swachh — App — or municipal — helpline, (iii) the timeline: 24-48 hours, (b) Streetlight: (i) the department: Electrical, (ii) the complaint — channel: municipal — helpline — or app, (iii) the timeline: 24-72 hours, (c) Road repair: (i) the department: Engineering, (ii) the complaint — channel: municipal — helpline — or app, (iii) the timeline: 7-15 days, (d) Water supply: (i) the department: Water — Board, (ii) the complaint — channel: water — board — helpline, (iii) the timeline: 24-48 hours, (e) Drainage: (i) the department: Drainage, (ii) the complaint — channel: municipal — helpline — or app, (iii) the timeline: 24-72 hours, (f) Birth/death certificate: (i) the department: Records, (ii) the complaint — channel: municipal — office, (iii) the timeline: 7-21 days, (g) Property tax: (i) the department: Revenue, (ii) the complaint — channel: municipal — office — or app, (iii) the timeline: 7-30 days.
 +  - **Step 3: How to file a complaint with the municipality.** (a) the online — complaint: (i) visit — the municipal — website — or app, (ii) register — the complaint — with the details — (location — issue — photo), (iii) obtain — the complaint — reference — number, (b) the phone — complaint: (i) call — the municipal — helpline, (ii) provide — the location — and the issue, (c) the written — complaint: (i) submit — the complaint — at the municipal — office, (ii) obtain — the receipt — with the complaint — number.
 +  - **Step 4: How to escalate to the Municipal Commissioner.** (a) the Municipal Commissioner — is the head — of the municipality, (b) the escalation: (i) file — the escalation — with the Municipal Commissioner — if the complaint — is not resolved — within — the timeline, (ii) the escalation — should include: (a) the complaint — reference — number, (b) the complaint — date, (c) the issue — details, (d) the non-resolution — details, (c) the Municipal Commissioner — must respond — within 15 days.
 +  - **Step 5: How to file a consumer forum complaint.** (a) the Consumer Protection Act — 2019 — provides — for the consumer — forum — complaint — for the deficient — service, (b) the forum: (i) District — Forum: claim — up to Rs 50,00,000, (c) the complaint: (i) file — the complaint — at edaakhil.nic.in, (ii) the complaint — should include: (a) the citizen — details, (b) the municipality — details, (c) the grievance — details, (d) the relief — sought, (e) the documents — (complaint — reference — photos — etc.), (d) the fee: Rs 5,000 — for District — Forum.
 +  - **Step 6: How to file RTI for municipal services.** (a) the municipality — is a public authority — under the RTI Act, (b) the RTI application — can ask: (i) "Provide the complaint — status — for the complaint — [number] — including: (a) the complaint — date, (b) the action — taken, (c) the resolution — date, (d) the reason — for the delay", (ii) "Provide the statistics — of the complaints — for [department] — for [period] — including: (a) the total — complaints, (b) the complaints — resolved, (c) the average — resolution — time, (d) the complaints — pending", (c) the application fee — is Rs 10.
 +  - **Step 7: Practical tips.** (a) always — file — the complaint — online — or in writing — for the record, (b) obtain — the complaint — reference — number, (c) escalate — to the Municipal Commissioner — if not resolved — within the timeline, (d) file — the consumer — forum — complaint — if the Commissioner — does not act, (e) file RTI — for the complaint — status — and the statistics, (f) Example: A citizen — filed — the complaint — for the garbage — not collected — and the municipality — did not act — and the citizen — escalated — to the Municipal Commissioner — and the Commissioner — directed — the Sanitation — Department — to collect — the garbage — within 24 hours — and the garbage — was collected.
 +
 +See [[https://righttoinformation.wiki/municipal-complaint-filing-guide-india|Municipal Complaint]] and [[https://righttoinformation.wiki/cooking-gas-cylinder-not-delivered-india|Cooking Gas Complaint]].
 +
 +{{tag>municipal complaint 2026 india citizen rights garbage streetlight water rti 2026}}