Railway helpline 139 + %%RailMadad%% — guide (2026)
Quick contact: 139 (multilingual)
Hours: 24×7
Website: railmadad.indianrailways.gov.in
Email: rail-madad@nic.in
Contact details
- Phone: 139 (multilingual)
- Address: Railway Board: Rail Bhavan, New Delhi 110001
- Email: rail-madad@nic.in
- Hours: 24×7
When to call
Refund for cancelled trains
Auto-refund within 7 days for confirmed tickets.
Lost luggage
File at originating station within 24 hours.
Coach service issues
Tweet @RailMinIndia + RailMadad app for fastest action.
Reservation system issues
IRCTC: care@irctc.co.in.
If the helpline does not resolve — file an RTI
Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.
Auto-fill the PIO + your case: Open the RTI Drafter →
Related
Last reviewed: 25 April 2026.