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—helplines:consumer-helpline [2026/07/18 01:22] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>
 +metatag-keywords=(consumer helpline 1915, ncdrc, consumer forum, consumer grievance)
 +metatag-description=(National Consumer Helpline + state Consumer Forum routes. e-Daakhil online filing. * Phone: 1915 (toll-free) * Address: Department of Consumer Affairs, Krishi.)
 +}}
  
 +====== National Consumer Helpline 1915 — guide (2026) ======
 +
 +{{:social:auto:helpline-consumer-helpline.png?direct&1200 |National Consumer Helpline 1915 — guide (2026) — RTI Wiki}}
 +
 +<WRAP info>
 +**Quick contact:** 1915 (toll-free)
 +
 +**Hours:** 24x7 IVR · agents 9:30am-5:30pm
 +
 +**Website:** [[https://consumerhelpline.gov.in|consumerhelpline.gov.in]]
 +
 +**Email:** [email protected]
 +</WRAP>
 +
 +===== Contact details =====
 +  * **Phone:** 1915 (toll-free)
 +  * **Address:** Department of Consumer Affairs, Krishi Bhavan, New Delhi 110001
 +  * **Email:** [email protected]
 +  * **Hours:** 24x7 IVR · agents 9:30am-5:30pm
 +
 +===== When to call =====
 +==== Consumer grievance under CPA 2019 ====
 +File at e-Daakhil: e-jagriti.gov.in. Online + free.
 +
 +==== Goods + services up to Rs 1 crore ====
 +District Forum jurisdiction. Above: State Commission.
 +
 +==== Banking grievance ====
 +Banking Ombudsman: bankingombudsman.rbi.org.in.
 +
 +==== Insurance grievance ====
 +IRDAI: irdai.gov.in OR igms.irda.gov.in.
 +
 +===== If the helpline does not resolve — file an RTI =====
 +
 +Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
 +
 +<code>
 +1. Status of my complaint / application no. _____ dated _____ as on date.
 +2. Name + designation of the officer assigned to my file.
 +3. Reasons for delay beyond the statutory timeline.
 +4. Copy of any noting / movement of my file in the past 30 days.
 +5. Likely date of resolution.
 +</code>
 +
 +**Auto-fill the PIO + your case:** [[:citizen-rti-playbook|Open the RTI Drafter →]]
 +
 +===== Related =====
 +  * [[:helplines:start|All 30 helplines + grievance routes]]
 +  * [[https://righttoinformation.wiki/tools/ai-rti-draft-app.html|AI RTI Drafter — auto-fills PIO]]
 +  * [[:state-rti-portals-directory|All state RTI portals]]
 +  * [[:citizen-rti-playbook|Full RTI Playbook]]
 +
 +//Last reviewed: 25 April 2026.//
 +
 +{{tag>helpline consumer-helpline grievance contact}}