Whenever your complaint or grievance is not addressed by the concerned office like Municipality, Electricity Board, BSNL/MTNL, University or any such other public authority, within reasonable time, say 10 to 20 days, you can file RTI Application with the Public Information Officer of that public authority and seek following information:

Details of complaint

Name of Govt Office :
Date of Complaint : _

Complaint Number : ___

Particulars of Information sought:

[1] certified copy of note sheet indicating notings by various officials and decision of competent authority on my complaint/grievance dated ……….. regarding …………

[2] Certified copy of investigation report or feedback obtained with respect to the grievances raised in my complaint dated ……………

[3] Certified copy of letter, directions and/or instructions issued to concerned authority / subordinate office as a follow up action based on my complaint dated ………

[4] In case no action is taken on my complaint dated ………., please inform me the name of officer(s) and staff responsible, but failed to take action on my complaint dated …………

[5] Certified copy of your rules or citizens charter or any other document stipulating the time frame in number of days by which such a complaint/matter should have been dealt with and resolved by your public authority.

Use Application Format and fee as prescribed in Centre/State RTI Rules applicable to the public authority.

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