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—guide:applicant:application:sample:complaint [2026/08/22 12:38] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>metatag-keywords=(rti for complaint status,complaint not addressed rti,citizens charter rti,grievance redressal rti,complaint pending rti,sample rti complaint,Section 4 citizens charter,public grievance rti)&metatag-description=(Your written complaint to a public authority is sitting unanswered? Sample RTI seeking the file noting, action-taken report and timeline, with first-appeal wording. 2026 citizen guide.)}}
 +
 +====== RTI Application for Complaint Status: Sample Letter and Appeal Wording (2026) ======
 +{{ :social:auto:guide-applicant-application-sample-complaint.png?direct&1200 |RTI Application for Complaint Status: Sample Letter and Appeal Wording (2026) - RTI Wiki}}
 +
 +
 +
 +<WRAP center round info 95%>
 +**Quick Reply:** Your written complaint to a public authority is sitting unanswered? Sample RTI seeking the file noting, action-taken report and timeline, with first-appeal wording. 2026 citizen guide.
 +</WRAP>
 +
 +<WRAP center round tip 100%>
 +**Direct answer.** When a complaint to a Municipality, electricity board, BSNL or MTNL exchange, university or other public authority is not addressed in a reasonable time, file a free RTI to the PIO of that authority asking for the file noting, action-taken report, Citizens' Charter time-frame and the names of officers handling your file. The PIO must reply in 30 days.
 +</WRAP>
 +
 +<WRAP center round info 90%>
 +**Drafting notes.** This is a sample application. Customise each item before filing. See [[:guide:applicant|Guide for applicants]] for procedure, fee, and appeal path. After 14 November 2025, requests seeking information about a named individual engage Section 8(1)(j) as amended by Section 44(3) of the Digital Personal Data Protection Act, 2023. See [[:blog:pio-reply-section-8-1-j-after-dpdp-2025|the practitioner note]] for the test the Public Information Officer must apply.
 +</WRAP>
 +
 +===== When to use this RTI =====
 +
 +  * Your written complaint has not been disposed of within 10 to 20 days
 +  * You have a complaint or diary number but no action-taken response
 +  * The Citizens' Charter time-frame has been crossed
 +  * You want to know which officer is sitting on the file
 +
 +===== When NOT to use this RTI =====
 +
 +  * If you have not yet filed the underlying complaint (file the complaint first; RTI is to know the status after filing)
 +  * If your dispute is sub judice in a court or tribunal (RTI for records is fine, but adjudication is for the court)
 +  * If you are asking the PIO to express an opinion or interpret rules (Section 2(f) covers records, not opinions)
 +
 +===== Sample RTI application =====
 +
 +<code>
 +To,
 +The Public Information Officer
 +[Name of Public Authority]
 +[Full Address, Pin Code]
 +
 +Sub: Request for information under Section 6(1) of the RTI Act, 2005,
 +     regarding the action taken on my complaint dated ____________.
 +
 +Sir / Madam,
 +
 +I lodged a written complaint with your office regarding [brief
 +subject of complaint]. The complaint has not been disposed of within
 +the time-frame of your Citizens' Charter or any reasonable period.
 +I therefore seek the following information.
 +
 +Details of complaint:
 +  Office where filed: ____________
 +  Date of complaint: ____________
 +  Complaint / diary number: ____________
 +  Subject: ____________
 +
 +Information sought:
 +
 +[1] Certified copy of the note sheet of the file showing notings of
 +    all officials and the decision, if any, of the competent
 +    authority on my above-mentioned complaint dated ____________.
 +
 +[2] Certified copy of any investigation report or feedback obtained
 +    on the grievances raised in my complaint.
 +
 +[3] Certified copy of the action-taken report and any letter sent
 +    to me, if any, on the complaint.
 +
 +[4] The names, designations and office addresses of officers
 +    responsible for dealing with my complaint.
 +
 +[5] The time-frame prescribed in the Citizens' Charter or service
 +    norms for disposal of such complaints.
 +
 +[6] The reasons in writing for non-disposal of my complaint within
 +    the prescribed time-frame.
 +
 +[7] The names and designations of officers from whom assistance is
 +    sought by the PIO under Section 5(4) of the RTI Act.
 +
 +Application fee of Rs 10 is enclosed in the form of Indian Postal
 +Order. Please send the information by registered post to the address
 +below.
 +
 +Yours faithfully,
 +[Signature]
 +[Name]
 +[Address, Pin Code]
 +[Phone, email]
 +[Date]
 +</code>
 +
 +===== If the PIO does not reply or refuses without reasons: First Appeal =====
 +
 +<code>
 +[Date]
 +To,
 +The First Appellate Authority
 +[Public Authority Name]
 +[Address]
 +
 +Sub: First appeal under Section 19(1) of the RTI Act, 2005, against
 +     the order of the PIO dated [____] / against deemed refusal
 +     under Section 7(2), in respect of my RTI dated [____].
 +
 +Sir / Madam,
 +
 +1. I had filed an RTI application dated [____] seeking the
 +   information described in the enclosure (Annexure A).
 +2. The PIO has [refused / not replied / partly replied] vide letter
 +   dated [____]. The reply does not satisfy the requirements of
 +   Sections 7(8) and 8 of the RTI Act, 2005, for the reasons set
 +   out below.
 +3. Grounds of appeal:
 +   (a) The reply does not record reasons for refusal, contrary to
 +       Section 7(8) and Section 19(5).
 +   (b) The PIO has not applied Section 8(2) public-interest
 +       balancing.
 +   (c) Severable parts under Section 10 have not been supplied.
 +   (d) [add specific factual grounds].
 +4. Prayer: I pray that the FAA may be pleased to direct the PIO to
 +   supply the information sought, free of cost under Section 7(6),
 +   and to record findings on PIO conduct.
 +
 +Yours faithfully,
 +[Name and signature]
 +[Address, phone, email]
 +</code>
 +
 +===== Frequently asked questions =====
 +
 +==== Should I file the complaint and the RTI together? ====
 +
 +No. File the complaint first and wait at least the time-frame in the Citizens' Charter. Then file an RTI asking for the status. The complaint number you receive is essential for the RTI.
 +
 +==== Can I ask the PIO to dispose of the complaint? ====
 +
 +No. The PIO supplies records. The PIO is not the disposal authority. Use the RTI to expose delay and to identify the officer responsible.
 +
 +==== My complaint is on the CPGRAMS portal. Do I still need an RTI? ====
 +
 +If CPGRAMS shows the complaint as closed but you have not received a satisfactory response, an RTI for the disposal note is the right next step. The action-taken report is a record.
 +
 +===== Related =====
 +
 +  * [[:guide:applicant|Guide for RTI applicants]]
 +  * [[:guide:applicant:application:sample:start|All sample RTI applications]]
 +  * [[:tools:ai-rti-drafter|AI RTI Drafter]]
 +  * [[:guide:guidelines-for-public-information-officer|PIO RTI Reply Guide]]
 +  * [[:guide:guidelines-for-first-appellate-authority|FAA guide]]
 +  * [[:blog:pio-reply-section-8-1-j-after-dpdp-2025|PIO reply after DPDP Rules 2025]]
 +  * [[:guide:applicant:application:sample:grievancesstatus|RTI for grievance status]]
 +  * [[:act:section-4|Section 4 disclosure duty]]
 +
 +===== Sources =====
 +
 +  - The Right to Information Act, 2005 (Sections 6, 7, 8, 10, 11, 19)
 +  - The Right to Information (Regulation of Fee and Cost) Rules, 2012
 +  - The Digital Personal Data Protection Act, 2023, Section 44(3)
 +  - DARPG, Public Grievance Redressal Mechanism, https://pgportal.gov.in
 +  - Section 4(1)(b)(iv) Citizens' Charter requirement, RTI Act 2005
 +  - Central Information Commission orders on grievance redressal at https://cic.gov.in
 +
 +----
 +
 +**Sources verified:** statutory references and portal links cross-checked on 9 May 2026.
 +
 +{{tag>applicant application complaint rti sample-rti}}
  
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