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--- guide:applicant:application:sample:complaint [2016/11/27 13:07] – Raveena
+++ guide:applicant:application:sample:complaint [2026/06/03 17:01] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
-====== RTI Application for Complaint Status ======
+{{htmlmetatags>metatag-keywords=(rti for complaint status,complaint not addressed rti,citizens charter rti,grievance redressal rti,complaint pending rti,sample rti complaint,Section 4 citizens charter,public grievance rti)&metatag-description=(Your written complaint to a public authority is sitting unanswered? Sample RTI seeking the file noting, action-taken report and timeline, with first-appeal wording. 2026 citizen guide.)}}
-{{tag>SampleRTI}}
-{{like>}}
-\\
-Whenever your complaint or grievance is not addressed by the concerned office like Municipality, Electricity Board, BSNL/MTNL, University or any such other public authority, within reasonable time, say 10 to 20 days, you can file RTI Application with the **Public Information Officer** of that public authority and seek following information:
+====== RTI Application for Complaint Status: Sample Letter and Appeal Wording (2026) ======
+{{ :social:auto:guide-applicant-application-sample-complaint.png?direct&1200 |RTI Application for Complaint Status: Sample Letter and Appeal Wording (2026) - RTI Wiki}}
-<WRAP center round box 90%>
-To \\
-The Public Information Officer\\
+<WRAP center round tip 100%>
-[ Name of Public Authority]\\
+**Direct answer.** When a complaint to a Municipality, electricity board, BSNL or MTNL exchange, university or other public authority is not addressed in a reasonable time, file a free RTI to the PIO of that authority asking for the file noting, action-taken report, Citizens' Charter time-frame and the names of officers handling your file. The PIO must reply in 30 days.
-[ Full Address ]\\
+</WRAP>
-[Pin Code]\\ \\
-Sub: Request for information under Section-6(1) of RTI Act.\\ \\
-Sir,\\ \\
-Please supply me the following information with respect to my complaint detailed below:\\ \\
-**Details of complaint:**\\ \\
-Name of Govt Office :\\
-Date of Complaint     :\\
-Complaint Number    :\\
-Subject of Complaint :\\ \\
-**Particulars of Information sought**:\\ \\
-[1] certified copy of note sheet indicating notings by various officials and decision of competent authority on my above mentioned complaint/grievance dated ……….\\ \\
-[2] Certified copy of investigation report or feedback obtained with respect to the grievances raised in my above mentioned complaint dated ……………\\ \\
-[3] Certified copy of the note sheet indicating notings by various officials and decision of competent authority on investigation report or feedback obtained with respect to the issues raised in my above mentioned complaint dated …………… \\ \\
-[4] Certified copy of letter, directions and/or instructions issued to concerned authority / subordinate office as a follow up action based on investigation report or feedback on my above mentioned complaint dated ……… \\ \\
-[5] In case no action is taken on my complaint dated ………., please inform me the name of officer(s) and staff responsible, but failed to take action on my above mentioned complaint dated …………\\ \\
-[6] Certified copy of your rules or citizens charter or any other document stipulating the time frame in number of days by which such a complaint/matter should have been dealt with and resolved by your public authority.\\ \\
-I am affixing Rs.10/- Court Fee Stamp on this application towards RTI application fee OR I am attaching IPO for Rs.10/- payable to the Accounts Officer, …………. payable at ……….. towards RTI Application Fee. [ Check Application Format and mode of payment of RTI Application Fee from  State RTI Rules as applicable to the public authority ]\\
-Please send the information to my below address by Registered post.\\
+<WRAP center round info 90%>
+**Drafting notes.** This is a sample application. Customise each item before filing. See [[:guide:applicant|Guide for applicants]] for procedure, fee, and appeal path. After 14 November 2025, requests seeking information about a named individual engage Section 8(1)(j) as amended by Section 44(3) of the Digital Personal Data Protection Act, 2023. See [[:blog:pio-reply-section-8-1-j-after-dpdp-2025|the practitioner note]] for the test the Public Information Officer must apply.
+</WRAP>
-Yours faithfully,\\
+===== When to use this RTI =====
+  * Your written complaint has not been disposed of within 10 to 20 days
+  * You have a complaint or diary number but no action-taken response
+  * The Citizens' Charter time-frame has been crossed
+  * You want to know which officer is sitting on the file
-Signature \\
+===== When NOT to use this RTI =====
-Name ……………… \\
-Address ……………\\
-Date:
-</WRAP>
-Use Application Format and fee as prescribed in Centre/State RTI Rule as applicable to the public authority.
+  * If you have not yet filed the underlying complaint (file the complaint first; RTI is to know the status after filing)
+  * If your dispute is sub judice in a court or tribunal (RTI for records is fine, but adjudication is for the court)
+  * If you are asking the PIO to express an opinion or interpret rules (Section 2(f) covers records, not opinions)
-Download ready to use Sample : {{:guide:applicant:application:sample:sample_rti_-_complaint_status.docx|}}
+===== Sample RTI application =====
+<code>
+To,
+The Public Information Officer
+[Name of Public Authority]
+[Full Address, Pin Code]
+Sub: Request for information under Section 6(1) of the RTI Act, 2005,
+     regarding the action taken on my complaint dated ____________.
+Sir / Madam,
+I lodged a written complaint with your office regarding [brief
+subject of complaint]. The complaint has not been disposed of within
+the time-frame of your Citizens' Charter or any reasonable period.
+I therefore seek the following information.
+Details of complaint:
+  Office where filed: ____________
+  Date of complaint: ____________
+  Complaint / diary number: ____________
+  Subject: ____________
+Information sought:
+[1] Certified copy of the note sheet of the file showing notings of
+    all officials and the decision, if any, of the competent
+    authority on my above-mentioned complaint dated ____________.
+[2] Certified copy of any investigation report or feedback obtained
+    on the grievances raised in my complaint.
+[3] Certified copy of the action-taken report and any letter sent
+    to me, if any, on the complaint.
+[4] The names, designations and office addresses of officers
+    responsible for dealing with my complaint.
+[5] The time-frame prescribed in the Citizens' Charter or service
+    norms for disposal of such complaints.
+[6] The reasons in writing for non-disposal of my complaint within
+    the prescribed time-frame.
+[7] The names and designations of officers from whom assistance is
+    sought by the PIO under Section 5(4) of the RTI Act.
+Application fee of Rs 10 is enclosed in the form of Indian Postal
+Order. Please send the information by registered post to the address
+below.
+Yours faithfully,
+[Signature]
+[Name]
+[Address, Pin Code]
+[Phone, email]
+[Date]
+</code>
+===== If the PIO does not reply or refuses without reasons: First Appeal =====
+<code>
+[Date]
+To,
+The First Appellate Authority
+[Public Authority Name]
+[Address]
+Sub: First appeal under Section 19(1) of the RTI Act, 2005, against
+     the order of the PIO dated [____] / against deemed refusal
+     under Section 7(2), in respect of my RTI dated [____].
+Sir / Madam,
+. I had filed an RTI application dated [____] seeking the
+   information described in the enclosure (Annexure A).
+. The PIO has [refused / not replied / partly replied] vide letter
+   dated [____]. The reply does not satisfy the requirements of
+   Sections 7(8) and 8 of the RTI Act, 2005, for the reasons set
+   out below.
+. Grounds of appeal:
+   (a) The reply does not record reasons for refusal, contrary to
+       Section 7(8) and Section 19(5).
+   (b) The PIO has not applied Section 8(2) public-interest
+       balancing.
+   (c) Severable parts under Section 10 have not been supplied.
+   (d) [add specific factual grounds].
+. Prayer: I pray that the FAA may be pleased to direct the PIO to
+   supply the information sought, free of cost under Section 7(6),
+   and to record findings on PIO conduct.
+Yours faithfully,
+[Name and signature]
+[Address, phone, email]
+</code>
+===== Frequently asked questions =====
+==== Should I file the complaint and the RTI together? ====
+No. File the complaint first and wait at least the time-frame in the Citizens' Charter. Then file an RTI asking for the status. The complaint number you receive is essential for the RTI.
+==== Can I ask the PIO to dispose of the complaint? ====
+No. The PIO supplies records. The PIO is not the disposal authority. Use the RTI to expose delay and to identify the officer responsible.
+==== My complaint is on the CPGRAMS portal. Do I still need an RTI? ====
+If CPGRAMS shows the complaint as closed but you have not received a satisfactory response, an RTI for the disposal note is the right next step. The action-taken report is a record.
+===== Related =====
+  * [[:guide:applicant|Guide for RTI applicants]]
+  * [[:guide:applicant:application:sample:start|All sample RTI applications]]
+  * [[:tools:ai-rti-drafter|AI RTI Drafter]]
+  * [[:guide:guidelines-for-public-information-officer|PIO RTI Reply Guide]]
+  * [[:guide:guidelines-for-first-appellate-authority|FAA guide]]
+  * [[:blog:pio-reply-section-8-1-j-after-dpdp-2025|PIO reply after DPDP Rules 2025]]
+  * [[:guide:applicant:application:sample:grievancesstatus|RTI for grievance status]]
+  * [[:act:section-4|Section 4 disclosure duty]]
+===== Sources =====
+  - The Right to Information Act, 2005 (Sections 6, 7, 8, 10, 11, 19)
+  - The Right to Information (Regulation of Fee and Cost) Rules, 2012
+  - The Digital Personal Data Protection Act, 2023, Section 44(3)
+  - DARPG, Public Grievance Redressal Mechanism, https://pgportal.gov.in
+  - Section 4(1)(b)(iv) Citizens' Charter requirement, RTI Act 2005
+  - Central Information Commission orders on grievance redressal at https://cic.gov.in
-{(rater>id=1|name=RTI Sample for complaint Status|type=rate)}
 ----
-[<>]
+**Last reviewed:** 9 May 2026.
+**Sources verified:** statutory references and portal links cross-checked on 9 May 2026.
+{{tag>applicant application complaint rti sample-rti}}