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| + | ====== How to find a PMJAY empanelled hospital — complete 2026 guide ====== | ||
| + | |||
| + | {{ : | ||
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| + | {{page> | ||
| + | |||
| + | <WRAP info> | ||
| + | **Quick answer.** To find an Ayushman Bharat PMJAY empanelled hospital near you, open **hospitals.pmjay.gov.in** → select State → District → Speciality (Cardiology, | ||
| + | </ | ||
| + | |||
| + | ===== Rajesh' | ||
| + | |||
| + | <WRAP center round box 80%> | ||
| + | //Rajesh Kumar, 48, autorickshaw driver, Aliganj, Lucknow. Family of four. Wife Sunita, 44, diagnosed with 90% blockage in left anterior descending artery — needed angioplasty. PMJAY card already issued (family on SECC 2011 deprivation list).// | ||
| + | |||
| + | > "The cardiologist at the government district hospital said angioplasty would happen but the wait was three weeks because their cath lab was overbooked. He told me to use my Ayushman card at any private hospital. I am a Class-VIII pass — I did not know how. My nephew opened hospitals.pmjay.gov.in on his phone and put State = Uttar Pradesh, District = Lucknow, Speciality = Cardiology. We got eighteen hospitals. We started calling from the top. **First hospital said 'PMJAY suspended this week, payment from government pending — please pay cash and claim later.' | ||
| + | |||
| + | —Rajesh, March 2026 | ||
| + | </ | ||
| + | |||
| + | The Pradhan Mantri Jan Arogya Yojana (PMJAY), launched in September 2018 by the **National Health Authority (NHA)** under the Ayushman Bharat Mission, is the world' | ||
| + | |||
| + | The cover is **₹5 lakh per family per year**, on a family-floater basis, with no cap on family size and no upper age limit. It is fully **cashless and paperless** at the point of care — a beneficiary simply walks in with the Ayushman card (or Aadhaar / ration card / SECC reference for verification) and the hospital raises a pre-authorisation with the State Health Authority (SHA). | ||
| + | |||
| + | ===== What the scheme covers — and what " | ||
| + | |||
| + | PMJAY covers **secondary and tertiary care hospitalisation** — surgical and medical procedures that require admission. Outpatient consultation, | ||
| + | |||
| + | A hospital is " | ||
| + | |||
| + | **HBP 2.2 (2024)** revised the package master to add **new procedures** (e.g., advanced oncology like CAR-T not yet, but updated chemotherapy regimens, knee replacement, | ||
| + | |||
| + | * **C001** — PTCA single vessel single stent (angioplasty) | ||
| + | * **C002** — PTCA single vessel double stent | ||
| + | * **M002** — Hysterectomy (abdominal) | ||
| + | * **O001** — Total hip replacement | ||
| + | * **N001** — Craniotomy for brain tumour | ||
| + | |||
| + | The package rate is **all-inclusive** — bed charges, surgeon' | ||
| + | |||
| + | ===== Where to look — the four official channels ===== | ||
| + | |||
| + | ==== Channel 1 — Hospital Finder portal (most complete) ==== | ||
| + | |||
| + | * Open https:// | ||
| + | * Click **" | ||
| + | * Filter by **State → District → Speciality → Hospital Type** (Public / Private / Both / All). | ||
| + | * Optional filters: NABH-accredited only, EHCP (Empanelled Health Care Provider) status, hospital name search. | ||
| + | * The list returns: hospital name + address + contact number + email + empanelled specialities + bed strength + NABH/NABL accreditation status. | ||
| + | * Click any hospital → details page shows the **HBP code list** that hospital is authorised for. | ||
| + | |||
| + | ==== Channel 2 — Mera PMJAY mobile app ==== | ||
| + | |||
| + | * Free download from Google Play and Apple App Store (search "Mera PMJAY", | ||
| + | * Login via mobile number + OTP. | ||
| + | * Features: check eligibility, | ||
| + | * Useful when you do not have a laptop and want a quick map-based search. | ||
| + | |||
| + | ==== Channel 3 — PMJAY Helpline 14555 ==== | ||
| + | |||
| + | * **Toll-free, | ||
| + | * Operator can search hospitals by your district + speciality and read out the top matches, including current cashless-active status. | ||
| + | * Also use this number to: report a hospital that refused cashless, lodge a beneficiary grievance, check pre-authorisation status, ask for help understanding HBP code coverage. | ||
| + | * Alternate number for landline: **1800-111-565** (some states). | ||
| + | |||
| + | ==== Channel 4 — State SHA (State Health Authority) websites ==== | ||
| + | |||
| + | Each state runs PMJAY through its SHA, and many states have a parallel state scheme that piggy-backs on the PMJAY infrastructure (so the same empanelled list is reused, often with a higher state cover): | ||
| + | |||
| + | * **Maharashtra** — Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY) at jeevandayee.gov.in | ||
| + | * **Odisha** — Biju Swasthya Kalyan Yojana (BSKY) | ||
| + | * **Andhra Pradesh / Telangana** — Aarogyasri (drytrust.org / aarogyasri.telangana.gov.in) | ||
| + | * **Tamil Nadu** — Mukhyamantri Comprehensive Health Insurance Scheme (CMCHIS) / Makkalai Thedi Maruthuvam | ||
| + | * **Kerala** — Karunya Arogya Suraksha Padhathi (KASP) | ||
| + | * **Rajasthan** — Mukhyamantri Ayushman Arogya Yojana (replacing Chiranjeevi) | ||
| + | * **Karnataka** — Ayushman Bharat-Arogya Karnataka (AB-ArK) | ||
| + | |||
| + | Always check both the central PMJAY portal **and** your state SHA portal — sometimes a hospital is empanelled under the state scheme but flagged separately from PMJAY central. | ||
| + | |||
| + | ===== Step-by-step — finding the right hospital ===== | ||
| + | |||
| + | ==== Step 1 — Confirm your eligibility first ==== | ||
| + | |||
| + | Before searching, make sure your family is on the PMJAY beneficiary list. Two ways: | ||
| + | |||
| + | * Open https:// | ||
| + | * Or call 14555 with your name + father' | ||
| + | |||
| + | If eligible but no card yet, generate the **Ayushman card** at any Common Service Centre (CSC), Ayushman Mitra desk in an empanelled hospital, or via the **Ayushman App** (different from Mera PMJAY — this one is for card creation). | ||
| + | |||
| + | ==== Step 2 — Open hospitals.pmjay.gov.in and apply filters ==== | ||
| + | |||
| + | Choose your state → district → the **speciality you actually need** (don't pick " | ||
| + | |||
| + | Cardiology, Cardio-thoracic & Vascular Surgery, Oncology (Medical/ | ||
| + | |||
| + | ==== Step 3 — Look at the right HBP procedure code ==== | ||
| + | |||
| + | If you already know the procedure name (your treating doctor will tell you), search the HBP master to find the code. The full HBP 2.2 master is downloadable as Excel from pmjay.gov.in → Resources → Health Benefit Packages. The package rate next to the code tells you what PMJAY will pay the hospital — useful so you know in advance the implant grade / room type included. | ||
| + | |||
| + | ==== Step 4 — Cross-check NABH grading ==== | ||
| + | |||
| + | Many cashless-active private hospitals are graded **NABH Pre-Accreditation** or **NABH Accredited** (visible on the portal). NABH grade affects the package rate — a higher grade hospital gets 10-15% more under PMJAY. From a beneficiary' | ||
| + | |||
| + | ==== Step 5 — Call the hospital before going ==== | ||
| + | |||
| + | This is the single most important step. Ring the hospital' | ||
| + | |||
| + | * Cashless is currently active for your speciality (some hospitals temporarily suspend cashless when SHA payment is pending). | ||
| + | * They have authorised the specific HBP code your treatment falls under. | ||
| + | * Bed availability for the speciality ward. | ||
| + | * Documents to carry: PMJAY card / Aadhaar / referral note from a doctor / past medical reports. | ||
| + | |||
| + | ==== Step 6 — Walk in, register, get pre-authorisation ==== | ||
| + | |||
| + | * Show your PMJAY card + Aadhaar at the Ayushman Mitra desk. | ||
| + | * Ayushman Mitra raises a **pre-authorisation request** to the SHA via the **Transaction Management System (TMS) portal** with diagnosis + proposed procedure + estimated cost. | ||
| + | * SHA medical auditor approves (or asks for clarification) — typically within **6 hours for emergencies, | ||
| + | * Once approved, hospital admits you — **no deposit, no payment**. | ||
| + | |||
| + | ==== Step 7 — During treatment and discharge ==== | ||
| + | |||
| + | * Treatment is delivered as per the package. The hospital cannot demand any extra money for " | ||
| + | * On discharge, hospital raises a **claim** with SHA (within 15 days). SHA pays the hospital directly. You get a discharge summary copy + a **patient feedback form** (please fill it). | ||
| + | |||
| + | ==== Step 8 — Post-discharge follow-up ==== | ||
| + | |||
| + | One follow-up consultation is included in the package. Diagnostic tests during follow-up may not be covered — check with hospital. If your case needs a second hospitalisation later (e.g., recurrence), | ||
| + | |||
| + | ===== Cover and rules at a glance ===== | ||
| + | |||
| + | < | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Family cover | ₹5,00,000 / family / year (floater) | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Family size cap | None (everyone in SECC 2011 family is | | ||
| + | | | covered, plus state-added families) | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Age cap | None — newborn to elder | | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Pre-existing diseases | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Procedures covered (HBP 2.2) | 1,949+ across 22 specialities | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Empanelled hospitals | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Co-payment by patient | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Pre-authorisation SLA | Emergency = 6 hrs, Planned = 24-48 hrs | | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Hospital claim payment by SHA | 15-30 days from claim submission | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | OPD / outpatient | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Card cost | FREE — never pay anyone for the card | | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | Helpline | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | | RTI fee (NHA / SHA) | ₹10 by IPO; BPL = free | | ||
| + | +------------------------------------+-----------------------------------------+ | ||
| + | </ | ||
| + | |||
| + | ===== Common reasons your search / treatment gets stuck ===== | ||
| + | |||
| + | * **Hospital is " | ||
| + | * **Hospital has temporarily suspended cashless because SHA payments are pending.** Common in private hospitals, especially mid-financial year. They will say " | ||
| + | * **Private hospital demands a " | ||
| + | * **Pre-authorisation delayed beyond SLA** — usually because clinical justification was incomplete. Ask the hospital to resubmit with stronger notes; escalate to SHA grievance helpline. | ||
| + | * **Family list (SECC 2011) doesn' | ||
| + | * **Wrong card details** (name spelt wrong, photo mismatch). Re-issue free at any CSC. | ||
| + | * **Tertiary care exclusions** — some procedures (organ transplant, advanced oncology like proton therapy) may be partially or not covered. Check the HBP master. | ||
| + | * **OPD treatment refused under PMJAY** — correct; OPD is not covered. For OPD/ | ||
| + | |||
| + | ===== If stuck — the escalation ladder ===== | ||
| + | |||
| + | ==== Rung 1 — Hospital Ayushman Mitra desk ==== | ||
| + | |||
| + | The first point. Every empanelled hospital must have one. Ask for the desk in-charge by name; get a written acknowledgement of your complaint. | ||
| + | |||
| + | ==== Rung 2 — PMJAY Helpline 14555 ==== | ||
| + | |||
| + | 24×7, free, multilingual. They open a beneficiary grievance ticket with the SHA. Note your **complaint reference number**. | ||
| + | |||
| + | ==== Rung 3 — State SHA grievance portal ==== | ||
| + | |||
| + | Every SHA has an online complaint portal — links from hospitals.pmjay.gov.in → " | ||
| + | |||
| + | ==== Rung 4 — District Implementation Unit (DIU) ==== | ||
| + | |||
| + | Each district has a DIU under the SHA, headed by a **District Programme Coordinator (DPC)**. Walk-in or written complaint to DIU usually triggers a hospital-level inspection within a week. | ||
| + | |||
| + | ==== Rung 5 — State Health Minister' | ||
| + | |||
| + | * State Health Minister grievance cells (every state has one — Twitter / portal / phone). | ||
| + | * **CPGRAMS** at https:// | ||
| + | |||
| + | ==== Rung 6 — Right to Information (RTI) ==== | ||
| + | |||
| + | The NHA in New Delhi and every State SHA are **public authorities** under §2(h) of the RTI Act, 2005. | ||
| + | |||
| + | **RTI helps here when:** | ||
| + | |||
| + | * You want a written confirmation that a particular hospital is empanelled, since when, for which specialities, | ||
| + | * Your pre-authorisation was rejected and you want the **clinical reason** in writing — RTI to PIO SHA for the TMS rejection log entry against your case ID. | ||
| + | * A claim was raised by the hospital but the hospital later asked you to pay cash — RTI to PIO SHA to confirm whether the claim was approved/ | ||
| + | * Hospital insists "PMJAY payments are pending so cashless is suspended" | ||
| + | * You suspect a hospital is denying admission to PMJAY beneficiaries while accepting paying patients — RTI to PIO SHA / DIU for inspection records and complaint history. | ||
| + | |||
| + | For a full copy-ready template covering claim denial / cashless refusal cases, see the dedicated guide: [[: | ||
| + | |||
| + | **RTI does NOT help here when:** | ||
| + | |||
| + | * The hospital is **not** empanelled and you want to force them to admit you under PMJAY — empanelment is voluntary; RTI cannot create an MoU. | ||
| + | * A private hospital simply chooses not to admit you (bed-availability, | ||
| + | * Your treatment is **not in the HBP 2.2 master** (e.g., elective cosmetic surgery, fertility treatment) — RTI cannot extend the cover. | ||
| + | * You want a **clinical second opinion** — RTI is for " | ||
| + | * For broader complaints about hospital service quality — go to the state Clinical Establishments Act registrar / NABH; RTI is a secondary lever. | ||
| + | |||
| + | ===== FAQs ===== | ||
| + | |||
| + | **Q. My PMJAY card was issued in Lucknow. Can I use it for treatment in Mumbai?**\\ | ||
| + | Yes. PMJAY is portable nationwide. Any empanelled hospital in any state will accept it. The Ayushman Mitra at the destination hospital will verify your details on the central TMS portal — Aadhaar OTP is enough. | ||
| + | |||
| + | **Q. Is OPD consultation covered under PMJAY?**\\ | ||
| + | No. PMJAY covers only inpatient hospitalisation (secondary and tertiary). For OPD, look at primary health centres, Ayushman Bharat-Health and Wellness Centres (AB-HWCs, ~1.7 lakh nationwide) or your state' | ||
| + | |||
| + | **Q. Are diagnostic tests covered? | ||
| + | Pre-admission tests up to **3 days before** admission and follow-up tests up to **15 days after** discharge **for the same hospitalisation** are bundled into the package rate. Standalone diagnostics on OPD basis are not covered. | ||
| + | |||
| + | **Q. The hospital is empanelled but says cashless is "off this week". What do I do?**\\ | ||
| + | This usually means the SHA has stopped reimbursing that hospital for some reason (audit query, billing dispute). Three options: (a) call 14555 to confirm the official status; (b) try another empanelled hospital in your district; (c) if it's an emergency, get admitted, document the refusal in writing, file a complaint to SHA + RTI for the suspension notice. | ||
| + | |||
| + | **Q. My family is not on the SECC 2011 list. Am I excluded forever? | ||
| + | No. Many states have **expanded eligibility** beyond SECC 2011 — for example, all ration card holders in Rajasthan, all citizens up to a threshold in Haryana under " | ||
| + | |||
| + | **Q. My PMJAY card is showing wrong details. How to correct? | ||
| + | Visit any CSC or empanelled hospital' | ||
| + | |||
| + | **Q. Is there a cap on the cost of one procedure? | ||
| + | The cost is capped at the HBP package rate for that procedure (e.g., angioplasty single stent ~₹40k-₹80k depending on hospital grade). Multiple procedures can be billed up to the family annual limit of ₹5 lakh. | ||
| + | |||
| + | ===== Related on RTI Wiki ===== | ||
| + | |||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | * [[: | ||
| + | |||
| + | //Last reviewed: 26 April 2026 by RTI Wiki editorial team. PMJAY Health Benefit Packages (HBP) and SHA-level empanelment lists change continuously — verify the latest on hospitals.pmjay.gov.in and your State SHA portal, or write to admin@bighelpers.in if you spot a stale figure.// | ||
| + | |||
| + | {{tag> | ||