Right to Information Wiki
How to file an RTI for water supply / contamination in Mumbai

File an RTI for water supply / contamination in Mumbai: city PIO, fee, portal, sample template, escalation. Brihanmumbai Municipal Corporation (BMC) specific.

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—city-service:mumbai:water-supply [2026/04/25 06:30] (current) – created - external edit 127.0.0.1
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 +{{htmlmetatags>metatag-keywords=(rti for water supply / contamination in Mumbai, Mumbai water supply / contamination rti, mumbai rti, brihanmumbai municipal corporation (bmc) rti, file rti Mumbai)
 +metatag-description=(File an RTI for water supply / contamination in Mumbai: city PIO, fee, portal, sample template, escalation. Brihanmumbai Municipal Corporation (BMC) specific.)}}
 +
 +====== How to file an RTI for water supply / contamination in Mumbai ======
 +
 +{{page>snippets:dpdp-banner}}
 +
 +<WRAP info>**Direct answer.** In Mumbai (Maharashtra), file your RTI for **water supply / contamination** to **Brihanmumbai Municipal Corporation (BMC) (Municipal Water Department / Jal Board)**. Fee: Rs. 10 IPO (state default; verify against [[:state-scheme:maharashtra:start|Maharashtra state RTI rules]]). **Online portal**: [[https://portal.mcgm.gov.in/]] (where the relevant department offers e-service). Reply mandatory in 30 days under §7(1) RTI Act 2005.</WRAP>
 +
 +===== Quick facts (Mumbai) =====
 +| **City** | Mumbai (Maharashtra) |
 +| **Subject** | RTI for water supply / contamination |
 +| **Municipal body** | Brihanmumbai Municipal Corporation (BMC) |
 +| **City context** | BMC is India's richest civic body with annual budget exceeding Rs. 50,000 cr |
 +| **Target office** | Brihanmumbai Municipal Corporation (BMC) (Municipal Water Department / Jal Board) |
 +| **Online portal** | [[https://portal.mcgm.gov.in/]] |
 +| **State portal** | [[:state-scheme:maharashtra:start|Maharashtra state RTI hub]] |
 +| **Reply window** | 30 days (§7(1) RTI Act 2005) |
 +| **Statutory anchor** | Article 21 right (Subhash Kumar 1991); BIS IS 10500:2012 |
 +
 +===== Why this page exists =====
 +The general guide on **[[:rti-for-water-supply-issue|RTI for water supply / contamination]]** covers the full template, decision steps, case law and FAQs. **This page focuses on the Mumbai-specific bits**: which municipal department to file at, what fee mode Brihanmumbai Municipal Corporation (BMC) accepts, the local portal (if any), and where to escalate within Maharashtra.
 +
 +===== Filing in Mumbai — 4 steps =====
 +  - **Identify the office**. Brihanmumbai Municipal Corporation (BMC) (Municipal Water Department / Jal Board) typically sits at Brihanmumbai Municipal Corporation (BMC) headquarters or the relevant zonal office.
 +  - **Pay the fee**: Rs. 10 IPO/cash; check the [[:state-scheme:maharashtra:start|Maharashtra hub]] for any state-specific fee.
 +  - **File**: online via [[https://portal.mcgm.gov.in/]] OR by Speed Post to Brihanmumbai Municipal Corporation (BMC) (with acknowledgment).
 +  - **Track**: 30-day clock starts from receipt by the public authority.
 +
 +===== If you don't get a reply =====
 +  - **Day 31**: file First Appeal under §19(1) to the FAA (typically the Municipal Commissioner of Brihanmumbai Municipal Corporation (BMC)).
 +  - **Day 75-76**: file Second Appeal to the **Maharashtra State Information Commission**.
 +  - **Parallel pressure**: Use the Brihanmumbai Municipal Corporation (BMC) grievance portal (if available) and CPGRAMS (//pgportal.gov.in//).
 +
 +===== Mumbai-specific tips =====
 +  * For city-wide patterns (not just your case), check **[[:state-scheme:maharashtra:water-supply|RTI for water supply / contamination in Maharashtra]]** for the state-level template.
 +  * If Brihanmumbai Municipal Corporation (BMC) has multiple zones/wards, address your application to the **zonal officer** of your specific zone — saves time on internal routing.
 +  * Photograph the building/road/issue with a timestamp before filing — strengthens any subsequent enforcement action.
 +
 +===== Related =====
 +  * [[:city-service:mumbai:start|All RTI services for Mumbai]]
 +  * [[:service-city:water-supply:start|RTI for water supply / contamination across all cities]]
 +  * [[:state-scheme:maharashtra:water-supply|Maharashtra state-level guide]]
 +  * [[:rti-for-water-supply-issue|Master guide: RTI for water supply / contamination]]
 +
 +===== Sources =====
 +  * RTI Act 2005 §§6, 7, 19.
 +  * Article 21 right (Subhash Kumar 1991); BIS IS 10500:2012.
 +  * Brihanmumbai Municipal Corporation (BMC) citizen-services portal.
 +
 +//Last reviewed: 25 April 2026.//
 +
 +{{tag>mumbai water-supply city-service citizen-rti rti-template}}