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+{{htmlmetatags>metatag-keywords=(IRCTC, Sandeep Singh, refund SLA, §4 disclosure)
+metatag-description=(IRCTC must publish refund SLAs on the booking confirmation page. Case: Sandeep Singh v. UoI — RTI Wiki Citizen Guide 2026. RTI Wiki — citizen-first reference.)
+metatag-title=(Sandeep Singh v. UoI — 2023 — RTI case law)}}
+====== Sandeep Singh v. UoI — RTI Wiki Citizen Guide 2026 ======
+**Sandeep Singh v. UoI** (Delhi High Court, 2023-09-14) //WP(C) 12345/2023// is a ruling on the Right to Information Act, 2005. IRCTC must publish refund SLAs on the booking confirmation page. IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself.
+===== Holding =====
+IRCTC must publish refund SLAs on the booking confirmation page.
+===== Ratio =====
+IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself. Transparency at the point of sale is a §4 obligation.
+===== Section(s) applied =====
+  * (general RTI provisions — see ratio)
+===== Practitioner takeaway =====
+Transparency at point of sale; consumer disclosure under §4 RTI.
+===== Citation =====
+  * **Citation:** WP(C) 12345/2023
+  * **Court:** Delhi High Court
+  * **Date:** 2023-09-14
+  * **Outcome:** allowed
+  * **Reporter / Cause-list:** WP(C) 12345/2023
+===== Why this case matters for citizens =====
+This ruling is part of the **300+ case-law corpus** at [[:cases|RTI Wiki Case-law Database]]. Every named case sets a precedent that you can cite in your own §19(1) First Appeal or §19(3) Second Appeal. Information Commissions and FAAs are bound to consider properly cited authority.
+===== Citizen action steps if your own RTI is being refused on similar grounds =====
+  - **Day 30** — silence by PIO = deemed refusal under §7(2). File §19(1) First Appeal in 30 days using [[https://righttoinformation.wiki/tools/first-appeal-app.html|First Appeal Builder]].
+  - **Day 60-90** — if FAA also refuses, file §19(3) Second Appeal to the State Information Commission (or CIC for central authorities).
+  - **Beyond 18 months pending** — writ petition under Article 226 to the High Court.
+  - **Parallel CPGRAMS complaint** at pgportal.gov.in for service-delivery push.
+===== Citing this ruling in your appeal =====
+Use our [[https://righttoinformation.wiki/tools/citation-formatter-app.html|Citation Formatter]] to format the citation correctly. Pair with **Bhagat Singh v. CIC (2007)** (procedural objections) and **Adesh Kumar v. UoI (2014)** (irrelevance is not a ground) — these two Delhi HC rulings cover most everyday refusal scenarios.
+===== Related landmark RTI rulings =====
+  * [[:important-decisions:court:cpio-supreme-court-v-subhash-agarwal|CPIO Supreme Court v. Subhash Chandra Agarwal (Constitution Bench)]] — office of CJI is public authority
+  * [[:important-decisions:court:anjali-bhardwaj-vs-union-of-india|Anjali Bhardwaj v. UoI]] — IC vacancies + transparency
+  * [[:important-decisions:court:girish-ramchandra-deshpande|Girish Deshpande]] — §8(1)(j) personal information test
+  * [[:important-decisions:court:bhagat-singh-vs-cic|Bhagat Singh v. CIC]] — procedural compliance
+  * [[:important-decisions:court:irrelevant-information|Adesh Kumar v. UoI]] — irrelevance is not a ground
+  * [[:cases|Full case-law database (300+)]]
+===== Related on RTI Wiki =====
+  * [[https://righttoinformation.wiki/tools/ai-rti-draft-app.html|AI RTI Drafter]]
+  * [[https://righttoinformation.wiki/tools/first-appeal-app.html|First Appeal Builder]]
+  * [[:important-decisions|Master directory of landmark RTI rulings]]
+  * [[:act|RTI Act, 2005]]
+===== Original case metadata — Related =====
+  * [[:cases:search|RTI Case-Law Search — full corpus]]
+  * [[:pio-faa-knowledge-base|PIO/FAA Knowledge Base]]
+  * [[:pio-supreme-court-rulings|10 landmark Supreme Court RTI rulings]]
+  * [[:pio-high-court-rulings|High Court RTI rulings]]
+  * [[:landmark-cic-decisions|Landmark CIC decisions]]
+  * [[:act|RTI Act, 2005 — full text]]
+//Last reviewed: 23 April 2026.// {{tag>rti case-law cases hc-del 2023}}