Banking and Insurance Ombudsman offices are public authorities; consumer's own complaint + outcome disclosable. Banking/Insurance Ombudsman = §2(h); consumer's. Banking/Insurance Ombudsman = §2(h); consumer's own complaint + outcome fully accessible. ===== Case details ===== ^ Court | Central Information Commission | ^ Decided | 2020-01-01 | ^ Citation | Citation awaited | ^ Petitioner | Consumer | ^ Respondent | Ombudsman office / RBI / IRDAI | ^ RTI Act sections | §2(h) | ^ Outcome | Applicant allowed | ===== Outcome ===== Banking and Insurance Ombudsman offices are public authorities; consumer's own complaint + outcome disclosable. ===== Ratio decidendi ===== Banking Ombudsman (under RBI) and Insurance Ombudsman (under IRDAI) offices are public authorities under §2(h). A consumer is entitled to complete records of his own complaint — correspondence, bank/insurer response, ombudsman order. Third-party complaints remain §8(1)(j) protected. ===== Keywords ===== Banking Ombudsman, Insurance Ombudsman, §2(h), CIC ===== Similar cases in the corpus ===== These rulings have the closest editorial ratio to this case — computed by tf-idf cosine similarity over ratio, keywords and Act sections. Useful starting points if you are researching the same point of law. * Chief Information Commissioner v. State of Manipur (SC 2011) * Police complaint records — Karnataka SIC (SIC-KA 2021) * §18 complaint vs §19 appeal — jurisdictional divide (CIC 2014) * LIC policy-holder records — CIC (CIC 2021) * Own income-tax assessment order — CIC (CIC 2022) ===== Related ===== * All Central Information Commission rulings in the corpus * All RTI cases turning on §2 * All RTI cases turning on §7 * All RTI cases turning on §8 * Full case-law search * Case-Law Database — overview * PIO RTI Reply Guide * The RTI Act, 2005 — annotated

Editorial summary, not a certified report. The ratio here is an editorial compression. Before citing this ruling in a PIO order, FAA speaking order, or any appellate filing, verify against the full reported decision. RTI Wiki is not a legal service.

Editorial summary · last reviewed 21 April 2026.

case-law, court-cic, section-2, section-7, section-8