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| + | metatag-description=(Citizen charters promise service delivery in days; RTI is 30 days. Which gets you actual action faster? A practical comparison.)}} | ||
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| + | ====== RTI vs Citizens' | ||
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| + | {{: | ||
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| + | Two parallel tools for the frustrated citizen: **Citizens' | ||
| + | |||
| + | ===== When a Citizens' | ||
| + | * Straightforward **service** — passport, PAN, ration card — the charter SLA is 14-21 days. Faster than RTI's 30. | ||
| + | * Public-facing offices with **grievance officers** — Railways, Banking Ombudsman, insurance IRDAI. | ||
| + | * When you have **acknowledgement receipts** and the SLA has passed. | ||
| + | |||
| + | ===== When RTI wins ===== | ||
| + | * Information-heavy asks — **why** did the decision happen, **who** signed off. | ||
| + | * When the charter is silent on the specific service. | ||
| + | * When the charter is **not enforceable** (most are advisory). | ||
| + | * When you need **paper trail for appeal** (RTI gives this; charter rarely does). | ||
| + | |||
| + | ===== The winning hybrid ===== | ||
| + | Most savvy citizens file **both the same day**: | ||
| + | - **Citizens' | ||
| + | - **RTI** → creates a statutory paper trail and enforces 30 days. | ||
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| + | When the RTI reply comes, you can often quote the Charter SLA breach in the §4(1)(d) request for reasons. | ||
| + | |||
| + | ===== Practical tip ===== | ||
| + | Print your ministry' | ||
| + | |||
| + | ===== Sources ===== | ||
| + | - DARPG Citizens' | ||
| + | - RTI Act 2005 §4(1)(d), §6. | ||
| + | |||
| + | //Last reviewed: 25 April 2026.// | ||
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| + | {{tag> | ||