RTI helplines that citizens actually use
Helplines can be a lifeline when the online portal is down or the applicant is non-tech-savvy. Here are the ones that actually take calls, take drafts, and file on your behalf — not just recorded messages.
Central
- 1800-11-4014 — PMO CPGRAMS (RTI-adjacent grievance).
- 1800-11-0111 — DoPT RTI helpline (Delhi-based).
State-level (verified April 2026)
- Maharashtra RTI helpline — Mumbai and Pune lines; operational; Marathi/Hindi/English.
- Karnataka RTI helpdesk — Bangalore-based.
- Kerala RTI facilitation — one of the best run, free-of-cost filing assistance.
- Delhi RTI Cell — 011-based; staff takes drafts.
- Rajasthan Sampark helpline — broader grievance but handles RTI.
- Tamil Nadu Maavattam — district-level RTI kiosks.
NGO-run helplines that actually help
- SNS Foundation — national.
- Satark Nagrik Sangathan (SNS Delhi) — drafts, counsels.
- Mazdoor Kisan Shakti Sangathan (MKSS) — rural India focus.
- Commonwealth Human Rights Initiative (CHRI) — legal support.
What a helpline can do
- Help you frame the 5 questions.
- Advise on the right PA.
- Even file the RTI on your behalf and track.
What a helpline cannot do
- Force a PIO to reply faster.
- Guarantee favourable CIC order.
Sources
- State government helpline directories (April 2026).
- NGO websites.
Last reviewed: 25 April 2026.