Quick answer: Open socialregistry.wb.gov.in and use the Citizen / Family Login card. Sign in with the mobile number you applied with and an OTP. You can view your application status and file claim grievances there. Checked live on 23 August 2026.
If you have 1 minute: read Step 1 (login) and Step 4 (corrections). If the portal shows no record of your family, go straight to Step 5 (RTI).
Last reviewed: 23 August 2026. Portal text checked live against socialregistry.wb.gov.in.
The West Bengal Social Registry is the state government's Family Level Data Collection Portal at socialregistry.wb.gov.in, designed by the National Informatics Centre (NIC). It collects family-level details once and reuses them across social schemes, so each department does not ask you the same questions again. If your family data is wrong here, scheme payments such as Lakshmi Bhandar can stall even when you qualify.
Rekha Mondal of Nadia district applied for Lakshmi Bhandar in 2025. Her application sat “pending” for months. The block office could not say why. The real reason was in the Social Registry: her family record listed an old mobile number and a misspelled bank branch. Once the record was corrected at the office where she applied, verification moved again.
This is the common pattern. The registry is the single source of family data behind scheme checks. A wrong entry there silently blocks a scheme here. So the fix usually starts with your Social Registry record, not with the scheme office.
If you never get an OTP, see Step 6 (common problems).
Statuses change, but the portal shows one of a few states. Treat them as follows:
The citizen login includes a grievance option for claims — when a record wrongly excludes or misstates a family member.
Take originals plus one copy to the office or camp where your application was submitted, and ask for a written acknowledgement of the correction request.
If status stays frozen or no one explains a rejection, file an RTI application under §6(1) of the Right to Information Act, 2005 with the PIO of the department handling your record. A reply is due within 30 days under §7(1). No reply or an evasive reply? File a first appeal under §19(1) within 30 days of that deadline. Our first appeal tool drafts it for you, and the The RTI Playbook walks through the full escalation.
To, The Public Information Officer [Name of Department / District Office], Government of West Bengal Subject: Application under §6(1) of the RTI Act, 2005 — Social Registry family record Sir/Madam, Please provide the following information regarding the Social Registry (family level data collection portal) record of: Family head: [Name] Application no.: [if known] Mobile number: [number] District: [District] 1. The current verification status of my family record and the date it last changed. 2. The name and designation of the officer who last verified or rejected it. 3. If rejected or pending, the specific reason and the missing or mismatched field. 4. The grievance or claim requests filed by me and their present status. Fee of ₹10 is paid [cash / IPO / court fee stamp]. Please send the reply within 30 days as required by §7(1) of the RTI Act, 2005. Date: [DD/MM/YYYY] [Signature] Place: [Place] [Name and address]
No. It is a general family database that state schemes draw on. Lakshmi Bhandar is the most visible user, so errors here surface as scheme delays first. Our Lakshmi Bhandar status guide explains that scheme's own checks.
Not through citizen login, because OTP goes to the registered number. Ask the office where your family data was collected which number the record holds, or use RTI to get the record details.
The office or camp where your family data was collected. Ask for a written acknowledgement of your correction request, which you will need if you later escalate.
The portal text says application status and claim grievances. For scheme payments themselves, check with the scheme office or your bank passbook, as in the Lakshmi Bhandar payment guide.
Yes. It is a record of a public authority under §2(f) of the RTI Act, 2005, so you can ask for its status, verification notes and reasons. Follow the letter format above.
No government fee is advertised for corrections. Pay nothing to intermediaries. If an office demands money, that itself can be reported and escalated.
Offices sometimes say this to defer work. The record was collected locally, so the collecting office can correct or at least state the reason in writing. An RTI reply usually ends this deflection.