Consumer Court Complaint in India: e-Jagriti Filing Guide

Last reviewed: 13 August 2026.

Use the official e-Jagriti portal, not the retired e-Daakhil name or a commercial filing site. Before filing, identify the goods or services, amount paid as consideration, opposite parties, cause of action, evidence and relief. e-Jagriti's current FAQ says the Commission and fee depend on the value of goods or services paid as consideration—not the compensation amount alone. A District Commission handles consideration up to ₹50 lakh; State Commission above ₹50 lakh and up to ₹2 crore; National Commission above ₹2 crore, under the 2021 jurisdiction rules reflected in e-Jagriti. Filing fees start at nil up to ₹5 lakh consideration. Read the current fee table on the portal before paying.

A good consumer complaint is a proved chronology, not a long narrative. Name the seller, marketplace, manufacturer or service provider whose act you challenge; attach the invoice, written grievance, reply and loss evidence; and request specific relief. The general limitation period under section 69 of the Consumer Protection Act, 2019 is two years from cause of action, though delayed complaints may seek condonation with sufficient cause.

1. Send a concise written grievance to the business and preserve its acknowledgement and final response.
2. Use NCH at 1915 or consumerhelpline.gov.in for pre-litigation resolution where appropriate.
3. Create an account at e-jagriti.gov.in and read the current complaint-flow help document and mandatory-document specimens.
4. Choose the Commission using consideration paid and territorial jurisdiction under the Act, not by inflating the compensation claim.
5. Upload the index, memo of parties, complaint with affidavit, chronology, evidence and authorisation where another person represents the consumer.
6. Pay only the portal-calculated fee, e-sign or complete the instructed verification, save the filing number and track defects or hearings online.

• invoice, receipt or contract
• written grievance and response
• chronology with dates
• identity and address for jurisdiction
• evidence and supported loss calculation
• memo of parties and authorisation if applicable

Use the service owner's written grievance route first and preserve its acknowledgement. Escalate only to the regulator, appellate authority, Commission or police route that applies to this issue. A telephone assurance is not a closure record. If a public authority holds the missing status, note, inspection report or reason, request that existing record precisely; RTI does not compel a desired service outcome.

For drafting and appeal strategy, use Book: RTI Explained — A Practical Guide for Every Indian. Never put an Aadhaar number, bank credentials, OTP, password or irrelevant medical record in a public RTI application.

• prepare an e-commerce evidence file
• handle a warranty refusal
• recover a coaching or hostel refund
• decide whether a separate cybercrime report is needed

Book: RTI Explained — A Practical Guide for Every Indian

• e-Jagriti current FAQs and fee table
• e-Jagriti filing help documents
• Consumer Protection Act and rules
• National Consumer Helpline

The current unified portal is e-Jagriti. Use e-jagriti.gov.in and its Help Docs.

The current rules and e-Jagriti FAQ use the value of goods or services paid as consideration.

e-Jagriti's current FAQ lists nil fee for consideration up to ₹5 lakh. Check the live table when filing.

A consumer may file and appear personally, though professional advice can help in complex, high-value or legally contested matters.