Consumer Complaint Status 2026: Track Your Case

For how to file a new case, see how to file a consumer forum complaint via e-Jagriti and NCH 1915 consumer helpline - complete guide.

You need to know which system holds your complaint before you check status.

• e-Jagriti (e-jagriti.gov.in): Formal consumer commission cases at DCDRC, SCDRC, or NCDRC. From 1 January 2025, the older portals eDaakhil, OCMS, CMS, and Confonet were all merged into e-Jagriti.
• NCH / INGRAM (consumerhelpline.gov.in): Pre-litigation helpline complaints. Calling 1915 or 1800-11-4000, or registering online, generates a docket number. This is not a court case.
• Company grievance portal: A complaint ID from the company's own system. It does not appear in either government portal.

Your case number. If you filed through eDaakhil before 1 January 2025, select “Old Case Format” on the status page. Cases filed from January 2025 onward use the new unified e-Jagriti case number.

1. Go to e-jagriti.gov.in and click “Case Status / Case History.”
2. Select the commission level: DCDRC, SCDRC, or NCDRC.
3. Choose old format or new format, then enter your case number.
4. Complete the captcha and submit.
5. Results show the next hearing date, last hearing details, any orders passed, and full case history.

You can also use Advanced Search to find a case by party name if you do not have the case number.

Commission cases are judicial proceedings, so status language mirrors court procedure. You will generally see stages such as the following.

• Admitted / Listed for hearing: The commission has admitted the complaint and placed it on the cause list.
• Pending reply: The opposite party has not yet filed a written reply.
• Arguments / Final arguments: The substantive hearing is in progress.
• Reserved / Judgment pronounced: The commission has heard arguments and either reserved or passed the order.
• Disposed: The case is closed. Disposed can mean a judgment in your favour, a judgment against you, or a settlement. Always download the order document - the word “disposed” alone tells you nothing about the outcome.

If your case does not appear, it may still be migrating. Contact the registry of the commission where you filed, and check whether your case number format changed after migration.

The INGRAM (Integrated Grievance Redressal Mechanism) portal is separate from the courts. The NCH app (available on Google Play and iOS) and the UMANG app both connect to the same INGRAM backend.

1. Go to consumerhelpline.gov.in and click “Track your Grievance” - no login needed.
2. Enter your docket number and registered mobile or email, then complete the captcha.
3. Alternatively open the NCH app, tap “Track complaint,” and enter the same details.

• Registered / Forwarded: The system has sent your complaint to the company's nodal point.
• Reminder sent: The initial deadline passed without a company response and INGRAM has followed up.
• Response received: The company has posted a reply. Log in to read it and respond if you disagree.
• Disposed / Closed: The helpline process has concluded, either because the company replied or you marked it resolved.

Critically: a helpline disposal is not a court order and does not bar you from filing a formal consumer commission case. The Consumer Protection Act, 2019 (§69) allows two years from the date the cause of action arose. The NCH system aims for resolution within 30 days, sending reminders at set intervals, but a helpline closure is never a substitute for a commission order.

For many disputes - delayed refunds, defective products, wrong billing - a company's internal escalation path resolves the matter faster than either portal. Send a written complaint (email is sufficient) to the company's Grievance Officer or Nodal Officer, whose contact details must be published on their website. State your complaint reference number, the specific deficiency, the relief you want, and a reasonable deadline.

Several sectors have their own ombudsman for unresolved escalations: the RBI Ombudsman for banks and NBFCs, the Insurance Ombudsman for insurers, and the SEBI SCORES portal for securities complaints. If company escalation and the NCH helpline both fail, you can file formally at the consumer commission through e-Jagriti. Claims up to Rs. 5 lakh attract no court fee. The limitation period under §69 of the Consumer Protection Act, 2019 is two years from when the cause of action arose.

For the complete filing steps, see consumer court: how to file in India.

• Complaint number, docket number, or case number from each portal (screenshot it).
• Proof of purchase: invoice, payment receipt, bank or UPI transaction ID.
• Written communication with the company: emails, chat transcripts, SMS with timestamps.
• Any company reply, even a rejection.

• Agents claiming they can get your “case approved” for a fee are fraudsters. Filing on e-Jagriti and NCH is free.
• Calls or messages asking for OTP or payment to “release” your refund are scams.
• “Disposed” does not mean resolved in your favour - read the order or company reply before assuming closure.

An NCH docket is a reference for a pre-litigation helpline complaint routed to a company through INGRAM at consumerhelpline.gov.in. A consumer commission case number is issued by a DCDRC, SCDRC, or NCDRC after you formally file under the Consumer Protection Act, 2019. The two are entirely separate systems - an NCH docket can open and close without any court proceedings.

Since 1 January 2025, confonet.nic.in redirects to e-Jagriti. Cases that were on Confonet, eDaakhil, OCMS, and CMS have been migrated to e-jagriti.gov.in. Use the “Old Case Format” option on the Case Status page. If a case still does not show, contact the registry of the commission where you filed.

A helpline disposal does not affect your legal rights. You can still file a formal complaint at the consumer commission. The two-year limitation period under §69 of the Consumer Protection Act, 2019 runs from when the cause of action arose, not from when the helpline closed your case. Keep the docket number and all correspondence as evidence.

Yes, on e-Jagriti use the Advanced Search option and enter the party name along with commission level and state. For NCH/INGRAM, you need the docket number or your registered mobile or email. Always check your acknowledgement email for reference numbers - they are easy to miss at the time of filing.

RTI can ask a public authority for file status, action taken, reasons recorded, and officer details - useful when a government body or regulator is involved. It cannot substitute for a consumer commission case or a statutory appeal. For a broader guide to using information rights strategically, see The RTI Playbook.

• How to file a consumer forum complaint via e-Jagriti
• Consumer court: how to file in India
• NCH 1915 consumer helpline - complete guide