Official route, independent help
TAFCOP SIM Check: Understand Mobile Connections in Your Name
Open the genuine TAFCOP service, then use this independent guide to understand the result and choose the right next step.
- No login on RTI Wiki
- No mobile number or OTP entered here
- Full guide without JavaScript
Independent citizen guidance. RTI Wiki is not a Government website. We do not ask for or process your Aadhaar number, mobile number or OTP.
Step 1
Check on the government website
TAFCOP opens in a new tab. Complete the check there, then return here for plain-language guidance.
Open Official TAFCOP SIM Check (opens in a new tab)You are leaving RTI Wiki and opening: tafcop.sancharsaathi.gov.in
Step 2
Choose the situation closest to yours
Two quick choices lead to a focused explanation, immediate actions, evidence to save and the correct official service.
This step needs JavaScript. The full written guide below covers every situation, and the official button above works without it.
The full guide
Everything the step-by-step above can tell you is written out below, so this page works without JavaScript and can be printed or read in full.
What TAFCOP is
TAFCOP, shown on the government site as Know Mobile Connections in Your Name, lets a mobile subscriber check the number of mobile connections taken in their name and report connections that are either not required or not taken by them. It is run by the Department of Telecommunications, Ministry of Communications, and the portal is designed, developed and hosted by C-DOT.
The only genuine address is https://tafcop.sancharsaathi.gov.in/telecomUser/.
What you need before you start
A mobile number you can receive a message on. The official page asks for a 10 digit mobile number, a captcha, and a one time password sent to that number. It does not ask for your Aadhaar number. Any page asking for Aadhaar, a fee, or a document upload to check connections is not this service.
What this page does not do
This page is independent citizen guidance from RTI Wiki. It is not a Government website. It cannot check a SIM and has no field for your mobile number, Aadhaar number, OTP or documents. The result interpreter runs in your browser; the checking itself happens only on the official government site. This page carries advertising supplied by Google under the visitor's consent choices, as explained in the privacy policy.
How many connections you may hold
An individual subscriber may hold at most 9 mobile connections in total across all telecom service providers in India. The limit is 6 for subscribers in Jammu and Kashmir, Assam and the North Eastern states. Where someone holds more than the limit, the connections activated most recently beyond that limit are disconnected by the service provider.
What happens after you report a connection
Connections reported as This is not my number or Not required are flagged for re-verification by the service provider. Re-verification confirms the identity of the existing subscriber against the provider's records, and the subscriber need not produce the same identity document used when the connection was taken. A connection that fails re-verification is disconnected by the provider.
The published timeline is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An additional 30 days may apply where the subscriber is on international roaming, has a physical disability, or is in hospital.
Reporting does not disconnect a connection at once, and no outcome is promised.
I could not complete the login
The official page opened and I am ready to log in
Routine
You have reached the Department of Telecommunications service. It asks for a 10 digit mobile number, a captcha, and a one time password sent to that number.
What this does not mean. It does not ask for your Aadhaar number. Any page asking for Aadhaar, a fee, or a document upload to check connections is not this service.
What to do now.
- Check the address bar reads tafcop.sancharsaathi.gov.in before typing anything.
- Enter the mobile number you hold, then the captcha, then the OTP sent to that number.
Evidence to save.
- A note of the date you checked.
When to escalate. Not applicable. Continue on the official site.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
The OTP did not arrive
Routine
The service verifies you by sending a one time password to the mobile number you entered. Without that number in your hand you cannot get past the login.
What this does not mean. It does not mean a connection has been blocked, and it does not mean anything is wrong with your name or records.
What to do now.
- Confirm the number you typed is the one whose SIM is in your phone right now.
- Use the Resend OTP option on the page.
- Check signal, and that the SIM is active and not barred.
- Try again later if the message service is slow.
Evidence to save.
- A note of the date and time you tried.
When to escalate. If the number is active and OTP never arrives over repeated attempts, raise it with your telecom operator as a service problem.
Correct official service. Your telecom operator, then that operator's appellate authority
Official sources.
- https://tafcop.sancharsaathi.gov.in/telecomUser/
- https://trai.gov.in/consumer-info/telecom/grievance-redressal-mechanism
Related guide.
The captcha will not accept
Routine
The captcha is a picture check on the login form. A failure here is a browser or image loading issue.
What this does not mean. It says nothing about your connections and is not a sign of misuse.
What to do now.
- Use the reload icon beside the captcha to get a fresh one.
- Try a different browser, or turn off extensions that block images.
- Check that images are not blocked for this site.
When to escalate. Not applicable.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
I no longer have the number I want to check
Act soon
Login depends on receiving a one time password on the number itself. If the SIM is lost, surrendered, or with someone else, you cannot open the list for that number this way.
What this does not mean. It does not mean the connection cannot be dealt with. It means this particular page is not the route.
What to do now.
- If the SIM is lost or stolen with the handset, deal with the handset separately.
- If the number is still yours but the SIM is gone, ask your operator for a duplicate SIM, then return here.
- If the number was never yours, log in with a number you do hold and check what is listed against you.
Evidence to save.
- A note of the number and what happened to it.
When to escalate. If someone else is using a connection in your name and you cannot reach it, raise it with your operator and, where documents were forged, with the police.
Correct official service. Your telecom operator for a duplicate SIM; the police where forged documents are involved
Official sources.
Related guide.
The site would not load or timed out
Routine
Government portals go down for maintenance and load slowly at busy times.
What this does not mean. It is not a sign that anything is wrong with your connections.
What to do now.
- Wait and try again later.
- Check you are on tafcop.sancharsaathi.gov.in and not a copy.
- The same reporting facility is available through the official Sanchar Saathi mobile app.
When to escalate. Not applicable.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
I am not sure the site I used was genuine
Act soon
The genuine service is at tafcop.sancharsaathi.gov.in, run by the Department of Telecommunications. Look alike sites exist and may collect your details.
What this does not mean. A look alike site cannot check anything for you and is not connected to the government.
What to do now.
- Open the official address directly rather than through a search result or a forwarded link.
- If you entered details on another site, treat them as exposed.
- If you entered bank or payment details anywhere, treat it as a money matter and act immediately.
Evidence to save.
- A screenshot of the site you used and its address.
- The link or message that sent you there.
When to escalate. If you entered payment or bank details on a look alike site, report it at once on the national cyber crime portal or by calling 1930.
Correct official service. National Cyber Crime Reporting Portal, helpline 1930
Official sources.
Related guide.
I can see my mobile connections
Every connection listed is mine and I still need them all
Routine
The list matches what you hold. There is no action to take.
What this does not mean. It is not a certificate that no connection will ever be issued in your name later. It reflects what the list shows today.
What to do now.
- Note the date you checked.
- Check again from time to time, and after you lose a phone or change operator.
Evidence to save.
- A note of the date you checked.
When to escalate. Nothing further unless the list changes.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
A connection is mine but I no longer need it
Routine
On the official site this is shown as: Not required
The service lets you report a connection you did take but no longer want. The official option for this is Not required.
What this does not mean. Reporting does not disconnect it at once and does not cancel your billing relationship with the operator. The connection is flagged for re-verification by the service provider.
What to do now.
- Tick Not required against that connection and submit the report.
- If you want the account closed and any deposit returned, also ask your operator to terminate the connection.
Evidence to save.
- A note of the date, and which number you reported.
When to escalate. The published timeline after a report is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An extra 30 days may apply if the subscriber is on international roaming, has a physical disability, or is in hospital. No official page publishes a request reference number, a status list, or a way to track a report you have already made. If you need a record, keep your own note of the date and what you reported.
Correct official service. Department of Telecommunications, Sanchar Saathi; your operator for closure
Official sources.
- https://tafcop.sancharsaathi.gov.in/telecomUser/
- https://trai.gov.in/consumer-info/telecom/grievance-redressal-mechanism
Related guide.
There is a connection I do not recognise
Act soon
On the official site this is shown as: This is not my number
A connection you do not recognise is listed against your name. The official option for reporting it is This is not my number. Once reported, it is flagged for re-verification by the service provider.
What this does not mean. It does not by itself mean fraud, theft or a crime. Connections appear for ordinary reasons too, including an old number you have forgotten, a number a family member arranged, a corporate line, or a number that was reassigned. Reporting does not disconnect it immediately, and nobody promises a particular outcome.
What to do now.
- Tick This is not my number against that connection and submit the report.
- Note the number's last four digits and the date you reported it.
- Do not contact the number or accuse anyone. Let the re-verification process run.
Evidence to save.
- The last four digits of the number.
- A screenshot of the list.
- A note of the date you reported it.
When to escalate. The published timeline after a report is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An extra 30 days may apply if the subscriber is on international roaming, has a physical disability, or is in hospital. If you later find that money has moved, or that a bank or UPI account has been accessed, treat it as a money matter and act immediately. No official page publishes a request reference number, a status list, or a way to track a report you have already made. If you need a record, keep your own note of the date and what you reported.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
There are more connections than I expected
Act soon
An individual may hold at most 9 mobile connections in total across all operators in India. The limit is 6 for subscribers in Jammu and Kashmir, Assam and the North Eastern states. Where someone holds more than the limit, the most recently activated connections beyond it are disconnected by the service provider.
What this does not mean. Being over the limit is not by itself proof that someone misused your identity. Report only the connections you do not recognise or do not need.
What to do now.
- Go through the list one by one and separate the ones you recognise from the ones you do not.
- Report the ones you do not recognise as This is not my number.
- Report the ones you recognise but no longer want as Not required.
Evidence to save.
- A screenshot of the full list.
- A note of the date you checked.
When to escalate. The published timeline after a report is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An extra 30 days may apply if the subscriber is on international roaming, has a physical disability, or is in hospital. No official page publishes a request reference number, a status list, or a way to track a report you have already made. If you need a record, keep your own note of the date and what you reported.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
A number is partly hidden and I cannot tell whose it is
Routine
Numbers may be shown partly masked. You may be able to match the visible digits against your own records.
What this does not mean. A number you cannot identify is not automatically a number that is not yours.
What to do now.
- Check the visible digits against old bills, bank messages and contact records.
- Ask household members whether the number is one they arranged.
- If you still do not recognise it, report it as This is not my number.
Evidence to save.
- A screenshot showing the visible digits.
When to escalate. If you conclude it is not yours, report it and follow the reported outcome. No official page publishes a request reference number, a status list, or a way to track a report you have already made. If you need a record, keep your own note of the date and what you reported.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
A family member uses a connection listed in my name
Routine
Connections arranged for a relative still sit against the name they were issued to. A mobile connection is not transferable.
What this does not mean. It is not misuse, and it should not be reported as This is not my number if you know who has it.
What to do now.
- Decide whether you want to keep it in your name.
- If the user should hold it themselves, ask the operator about a change of name. This needs no objection from you, a new customer acquisition form, registration as a new subscriber, and a new SIM.
- Do not report it as not yours if you know it was arranged for a relative.
Evidence to save.
- A note of who uses the number.
When to escalate. Nothing further unless you want the name changed.
Correct official service. Your telecom operator
Official sources.
Related guide.
A number was recently ported or reissued
Routine
If a connection has been reported and flagged for re-verification, porting cannot be started until re-verification is complete.
What this does not mean. A delay in porting after a report does not mean the number has been taken away from you.
What to do now.
- If you have reported a connection and now want to port it, wait for re-verification to finish.
- If the number is genuinely yours and you did not report it, do not report it now.
Evidence to save.
- A note of the dates of your port request and any report.
When to escalate. If porting stays blocked and you made no report, raise it with your operator as a service complaint. No official page publishes a request reference number, a status list, or a way to track a report you have already made. If you need a record, keep your own note of the date and what you reported.
Correct official service. Your telecom operator, then that operator's appellate authority
Official sources.
- https://sancharsaathi.gov.in/
- https://trai.gov.in/consumer-info/telecom/grievance-redressal-mechanism
Related guide.
The list is empty, or shows fewer connections than I hold
Routine
The service reports connections associated with your identity in the records available to it.
What this does not mean. An empty or short list is not proof that no connection exists anywhere in your name. It is not a clearance certificate.
What to do now.
- Check again after some time.
- If you hold connections from more than one operator, do not assume the list is complete for all of them.
- Keep your own record of the connections you hold.
Evidence to save.
- A screenshot of what was shown.
- A note of the date.
When to escalate. If you have firm evidence of a connection in your name that never appears, raise it with that operator.
Correct official service. Your telecom operator
Official sources.
Related guide.
I reported a connection
I submitted a report
Routine
Connections reported as This is not my number or Not required are flagged for re-verification by the service provider. Re-verification confirms the identity of the existing subscriber against the provider's records. The subscriber need not produce the same identity document used when the connection was taken.
What this does not mean. Submitting a report does not disconnect the connection, and nobody guarantees that it will be disconnected. Disconnection follows only if re-verification fails. There is no promised outcome and no promised date beyond the published timeline.
What to do now.
- Note the date you reported and which number.
- Do not report the same connection repeatedly.
- Watch for any effect on a connection you actually use.
Evidence to save.
- A screenshot taken at the time of reporting.
- The last four digits of the number.
- The date of the report.
When to escalate. The published timeline after a report is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An extra 30 days may apply if the subscriber is on international roaming, has a physical disability, or is in hospital. No official page publishes a request reference number, a status list, or a way to track a report you have already made. If you need a record, keep your own note of the date and what you reported.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
I reported the wrong connection by mistake
Act soon
No official page documents a way to withdraw or correct a report once submitted. What is published is that a reported connection is flagged for re-verification, and that re-verification is a check of the subscriber's identity against the provider's records.
What this does not mean. It does not mean the connection is lost. A connection that passes re-verification is not disconnected. Only a connection that fails re-verification is disconnected.
What to do now.
- Do not submit further reports on the same connection.
- Contact your telecom operator, tell them the report was a mistake, and be ready to complete re-verification.
- Keep the SIM active and reachable so the operator can complete the check.
Evidence to save.
- A note of the date and the number you reported in error.
- Any acknowledgement shown on screen.
When to escalate. The published timeline after a report is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An extra 30 days may apply if the subscriber is on international roaming, has a physical disability, or is in hospital. If services on a connection you use are suspended, raise it with your operator immediately, and then with that operator's appellate authority if it is not resolved. No official page publishes a request reference number, a status list, or a way to track a report you have already made. If you need a record, keep your own note of the date and what you reported.
Correct official service. Your telecom operator, then that operator's appellate authority
Official sources.
Related guide.
A connection I actually use has been affected
Act soon
A connection flagged for re-verification has services suspended on a published schedule until the subscriber's identity is confirmed. Re-verification is a check against the provider's records and any specified identity document may be used.
What this does not mean. It is not a permanent disconnection, and it is not a penalty. A connection that passes re-verification continues.
What to do now.
- Contact your telecom operator and ask to complete re-verification for that number.
- Take an accepted proof of identity. It need not be the document used when you took the connection.
- Do this promptly, because outgoing services go first, then incoming.
Evidence to save.
- A note of the dates services were affected.
- Records of your contact with the operator.
When to escalate. The published timeline after a report is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An extra 30 days may apply if the subscriber is on international roaming, has a physical disability, or is in hospital. If the operator does not resolve it, appeal to that operator's appellate authority, free of charge, on toll free 198. A billing or charging complaint must be resolved within 4 weeks; service faults within 3 days and other complaints within 7 days.
Correct official service. Your telecom operator, then that operator's appellate authority
Official sources.
- https://sancharsaathi.gov.in/
- https://trai.gov.in/consumer-info/telecom/grievance-redressal-mechanism
Related guide.
I believe a connection was taken using forged documents
Act soon
Where mobile connections have been acquired on forged documents, the Department of Telecommunications states that a police complaint or FIR is to be lodged against the subscriber concerned.
What this does not mean. This is about documents used to obtain a connection. It is separate from any money you may have lost, which is dealt with elsewhere.
What to do now.
- Report the connection through the official service as This is not my number.
- Keep a copy of everything you can see, before anything changes.
- Consider filing a police complaint, taking your evidence with you.
Evidence to save.
- A screenshot of the connection list.
- The last four digits of the number.
- The date of your report.
When to escalate. If money has moved, or a bank or UPI account has been accessed, act immediately through the national cyber crime portal or 1930, in addition to anything else.
Correct official service. The police; and the National Cyber Crime Reporting Portal if money is involved
Official sources.
Related guide.
I am checking a previous request
I want to check what happened to a report I already made
Routine
No official page documents a request reference number, a status list, or a way to look up a report you have already submitted for connections in your name. What is published is the timeline that follows a report.
What this does not mean. The figures published on the government site for requests received, requests resolved and requests in progress are aggregate statistics by circle and licensed service area. They are not your personal request status and must not be read as such.
What to do now.
- Rely on the published timeline rather than on a status page.
- Watch the connection itself for the effects described in the timeline.
- Keep your own note of the date you reported and what you reported.
Evidence to save.
- Your own note of the report date and the number.
- Any screenshot you took at the time.
When to escalate. The published timeline after a report is that outgoing services are suspended within 30 days, incoming services within 45 days, and a connection that fails re-verification is disconnected within 60 days. An extra 30 days may apply if the subscriber is on international roaming, has a physical disability, or is in hospital. If a connection you use is affected, contact your operator and complete re-verification.
Correct official service. Department of Telecommunications, Sanchar Saathi
Official sources.
Related guide.
Fraud, money loss, SIM swap, or a stolen phone has occurred
Money has gone from my account
Immediate action if money or account access is at risk
Online financial fraud is handled by the National Cyber Crime Reporting Portal. The 1930 helpline runs on the Citizen Financial Cyber Fraud Reporting and Management System, which exists for immediate reporting of financial fraud so that funds can be stopped from being moved on.
What this does not mean. This is not something the connections service deals with. Reporting a SIM does not recover money.
What to do now.
- Call 1930 or report on cybercrime.gov.in now, before anything else.
- Tell your bank immediately and ask them to stop further transfers.
- Keep every message, receipt and screenshot. Do not delete anything.
Evidence to save.
- Bank statement and transaction records.
- Online transfer receipts.
- Screenshots of messages and calls.
- The suspect mobile number.
- Chat transcripts and any web address involved.
When to escalate. Act now. Official guidance is immediate reporting so that funds can be stopped from being siphoned off. Do not wait to see what happens.
Correct official service. National Cyber Crime Reporting Portal, helpline 1930
Official sources.
Related guide.
My bank or UPI account has been accessed
Immediate action if money or account access is at risk
Account takeover and unauthorised access to a bank or UPI account are cyber crimes reportable on the national portal, with the 1930 helpline for immediate financial fraud reporting.
What this does not mean. The connections service cannot secure your bank account and cannot reverse a transaction.
What to do now.
- Call 1930 or report on cybercrime.gov.in now.
- Tell your bank at once and ask them to freeze or secure the account.
- Change passwords from a device you trust.
- Then, separately, check the connections listed in your name.
Evidence to save.
- Bank statement and transaction records.
- Screenshots of any alerts or messages.
- A note of when you first noticed.
When to escalate. Act now, before checking anything else. Official guidance is immediate reporting so funds can be stopped from being moved on.
Correct official service. National Cyber Crime Reporting Portal, helpline 1930
Official sources.
Related guide.
My SIM stopped working and I think it was swapped
Immediate action if money or account access is at risk
If your SIM stops working unexpectedly, one time passwords may be reaching someone else. That is why this is treated as urgent rather than as an ordinary service fault.
What this does not mean. The connections service is not the route to restore a SIM. Only your operator can do that.
What to do now.
- Contact your telecom operator at once from another phone and ask why the SIM is inactive.
- Tell your bank to watch for unauthorised transactions.
- If money has moved or an account has been accessed, call 1930 or report on cybercrime.gov.in immediately.
- Once the number is restored, check the connections listed in your name.
Evidence to save.
- The date and time the SIM stopped working.
- Records of your contact with the operator.
- Bank alerts from that period.
When to escalate. If any money has moved or any account has been accessed, report immediately. Otherwise pursue restoration with your operator and appeal to that operator's appellate authority if it is not resolved.
Correct official service. Your telecom operator, and the National Cyber Crime Reporting Portal or 1930 if money is involved
Official sources.
Related guide.
My phone was lost or stolen
Act soon
The lost or stolen handset facility traces and blocks the device across all operators' networks so it cannot be used in India. A reported handset is blocked within 24 hours, and any traceability report is passed to the police station where the report was filed.
What this does not mean. It is a different question from connections issued in your name. Blocking a handset does not deal with a SIM listed against you, and checking connections does not block a handset.
What to do now.
- File a police report and keep a copy.
- Get a duplicate SIM for the lost number from your operator, because the block request is verified by an OTP on that number.
- Keep your identity proof and, if you have it, the purchase invoice.
- Then submit the block request through the official Sanchar Saathi facility.
Evidence to save.
- A copy of the police report.
- Identity proof.
- The purchase invoice if available.
- The IMEI number if you have it.
When to escalate. If the phone is recovered, report to the local police that it is found before asking for it to be unblocked. Where the block was registered through the State Police, the unblocking must also go through them.
Correct official service. Department of Telecommunications, Block Your Lost or Stolen Mobile Handset on Sanchar Saathi
Official sources.
Related guide.
I received a fraudulent call, SMS or WhatsApp message
Act soon
Chakshu is for reporting suspected fraud communications received by call, SMS or WhatsApp, intended for cyber crime, financial fraud, impersonation and similar misuse. It accepts a report where the sender's mobile or landline number was visible.
What this does not mean. It is not the route for a connection you do not recognise in your own name. That goes through the connections service itself. The Department of Telecommunications also states that it does not undertake to act against a reported sender, so no outcome is promised.
What to do now.
- Report the call or message on Chakshu, with the sender's number.
- Do not call the number back or send money.
- If money has already gone, report immediately on cybercrime.gov.in or call 1930 instead of waiting.
Evidence to save.
- A screenshot of the message.
- The sender's number.
- The date and time it arrived.
When to escalate. If money has been lost or an account accessed, that is immediate and goes to 1930 or the national cyber crime portal.
Correct official service. Department of Telecommunications, Chakshu on Sanchar Saathi
Official sources.
Related guide.
I am getting unwanted marketing calls or messages
Routine
Unsolicited commercial communication is governed by the TRAI regulations of 2018. Complaints can be made through Chakshu's separate spam module, by SMS or call to 1909, through the IVRS, the TRAI DND app, or your operator.
What this does not mean. Spam is not the same as fraud, and it is not a connection in your name. A complaint made within 7 days of the spam is treated as a valid complaint; later than that it is treated as a report.
What to do now.
- Use the spam route rather than the fraud route.
- Complain within 7 days of receiving it if you want it treated as a complaint.
- Register your preferences with your operator or the DND app.
Evidence to save.
- The sender's number.
- The date the message arrived.
When to escalate. If the message was not merely marketing but an attempt to defraud you, use the fraud route instead.
Correct official service. Department of Telecommunications and TRAI, spam reporting
Official sources.
Related guide.
I am not sure which government service I need
My problem is billing, network or disconnection
Routine
TRAI does not handle individual consumer complaints. A subscriber must use the operator's two tier mechanism, the call centre first and then that operator's appellate authority.
What this does not mean. It is not something the connections service deals with, and TRAI will not resolve it for you directly.
What to do now.
- Complain to your operator's call centre first and keep the docket number.
- If it is not resolved, appeal to that operator's appellate authority. There is no fee, and you can register on toll free 198.
Evidence to save.
- The complaint docket number.
- Dates of each contact.
When to escalate. Published limits: a billing or charging complaint within 4 weeks; service faults within 3 days and other complaints within 7 days; an appeal filed within 30 days of expiry and disposed of within 39 days.
Correct official service. Your telecom operator, then that operator's appellate authority
Official sources.
Related guide.
I am worried about my Aadhaar being misused
Routine
Aadhaar biometric locking stops Aadhaar biometric authentication using fingerprint, iris and face. It is offered by UIDAI as a privacy protection.
What this does not mean. It does not block anything to do with mobile connections. No UIDAI page documents a link between Aadhaar and the issue of mobile connections, or any route to query or contest a connection issued against an Aadhaar number. For connections in your name, use the connections service.
What to do now.
- If you want the Aadhaar protection, use the official UIDAI facility.
- For connections listed in your name, use the connections service instead.
- Do not enter your Aadhaar number on any page claiming to check mobile connections.
When to escalate. If you believe documents were forged to obtain a connection, the published position is that a police complaint or FIR is lodged.
Correct official service. UIDAI for Aadhaar locking; Department of Telecommunications for connections
Official sources.
Related guide.
I want to ask the government what it did about my report
Routine
The Right to Information Act lets you ask a public authority for records it holds. An application to a central public authority carries a fee of ten rupees under Rule 3 of the Right to Information Rules, 2012, and the officer must respond as expeditiously as possible and in any case within thirty days. Failure to decide in time is a deemed refusal.
What this does not mean. It is not a complaint and it is not an appeal. It asks for records and will not by itself disconnect anything. A private telecom operator is not a public authority merely because it holds a licence, so ask the department rather than the operator.
What to do now.
- Ask for records rather than opinions, and give specific dates.
- Do not put your full mobile number in the application. Use the last four digits.
- If the department does not hold the records, it must transfer your application within five days under section 6(3).
Evidence to save.
- A copy of your application and the date you sent it.
When to escalate. If there is no reply within thirty days, that is a deemed refusal and you may file a first appeal.
Correct official service. Department of Telecommunications, under the Right to Information Act, 2005
Official sources.
Related guide.
I am not sure which of these applies to me
Routine
The right service depends on what has gone wrong, not on what you suspect. Money, a device, a communication and a connection are four different questions with four different routes.
What this does not mean. Choosing the wrong service does not put you at risk, but it wastes time when money is involved.
What to do now.
- If money has gone or an account was accessed, treat that first and immediately.
- If a phone was lost or stolen, use the handset facility.
- If you received a fraudulent call or message, report the communication.
- If a connection is listed in your name that you do not recognise, report it through the connections service.
When to escalate. Anything involving money or account access is immediate. Everything else can follow.
Correct official service. Depends on what happened. See the actions above.
Official sources.
- https://tafcop.sancharsaathi.gov.in/telecomUser/
- https://sancharsaathi.gov.in/
- https://cybercrime.gov.in/
Related guide.
There is no official request tracker
No official page publishes a request reference number, a status list, or a way to look up a report you have already submitted. The figures published on the government site for requests received, requests resolved and requests in progress are aggregate statistics by circle and licensed service area. They are not your personal request status. Keep your own note of the date you reported and what you reported.
If you reported something by mistake
No official page documents a way to withdraw or correct a report once it is submitted. Do not submit further reports on the same connection. Contact your telecom operator, tell them the report was a mistake, and be ready to complete re-verification. A connection that passes re-verification is not disconnected.
Which official service you actually need
| What has happened | Where it goes |
|---|---|
| A connection in your name you do not recognise | The connections service itself, using This is not my number |
| A fraudulent call, SMS or WhatsApp message you received | Chakshu, where the sender's number was visible |
| A lost or stolen handset | The lost or stolen handset facility, which blocks the device |
| Money lost, or a bank or UPI account accessed | The national cyber crime portal or helpline 1930, immediately |
| Billing, network or disconnection dispute | Your operator, then that operator's appellate authority |
| Unwanted marketing calls or messages | The spam route, within 7 days |
A connection you do not recognise is not proof of fraud
Connections appear against a name for ordinary reasons. An old number you have forgotten, a number a family member arranged, a corporate line, or a number that was reassigned. Report what you do not recognise, and let the re-verification process establish the facts. Do not contact the number and do not accuse anyone.
If money is involved, act on that first
If money has gone from your account, or a bank or UPI account has been accessed, report it immediately on the national cyber crime portal or by calling 1930, and tell your bank at once. Official guidance is immediate reporting so that funds can be stopped from being moved on. Checking connections can wait. Money cannot.
Asking the government what it did
You can ask the Department of Telecommunications for records under the Right to Information Act. An application to a central public authority carries a fee of ten rupees under Rule 3 of the Right to Information Rules, 2012, and the officer must respond as expeditiously as possible and in any case within thirty days. Failure to decide in that period is a deemed refusal. Ask for records rather than opinions, give specific dates, and do not put your full mobile number in the application.
A private telecom operator is not a public authority merely because it holds a licence, so address the department rather than the operator. If the authority you write to does not hold the records, it must transfer your application within five days under section 6(3).
What this page does with your data
RTI Wiki does not ask for or receive your mobile number, Aadhaar number, OTP or documents on this page. The situation choices and draft-letter placeholders are processed in your browser and are not transmitted by the tool. The page uses Google AdSense, which may process device and usage information or use cookies according to your consent choices. See the RTI Wiki privacy policy for details.
Common questions
Does this page check my SIM?
No. It has no form and no field to type into. Checking happens only on the official government site, which you reach with the button at the top.
Will you ask for my Aadhaar number?
No. Neither this page nor the official service asks for it. The official page asks for a 10 digit mobile number, a captcha and a one time password. A page asking for Aadhaar to check connections is not the genuine service.
A number I do not recognise is listed. Has someone committed fraud?
Not necessarily, and it should not be treated that way at the outset. Connections appear for ordinary reasons, including an old number, a number arranged by a relative, a corporate line, or a reassigned number. Report what you do not recognise and let re-verification establish the facts.
Will reporting a connection disconnect it?
Not by itself. A reported connection is flagged for re-verification by the service provider. Only a connection that fails re-verification is disconnected. No outcome is promised.
How do I check what happened to my report?
No official page publishes a request reference or a status tracker for this service. Keep your own note of the date and what you reported, and rely on the published timeline.
I reported the wrong number. How do I undo it?
No official page documents a way to withdraw a report. Do not report again. Contact your operator, explain the mistake, and complete re-verification so the connection is not disconnected.
Money has gone from my account. What comes first?
Report it immediately on the national cyber crime portal or by calling 1930, and tell your bank at once. Do that before anything else on this page.
Sources
- Sanchar Saathi (homepage, inline FAQ accordion at #faq-container, subsection 'Know Mobile Connections in Your Name')
- TAFCOP login page
- FAQ - National Cyber Crime Reporting Portal
- Filing a Complaint on National Cyber Crime Reporting Portal
- Cybercrime reporting and investigation (Rajya Sabha written reply)
- Redressal of Consumer Grievances - TRAI
- Aadhaar Online Services - UIDAI
- The Right to Information Rules, 2012, G.S.R. 603(E)
- The Right to Information Act, 2005 (Act 22 of 2005) [As on the 18th November, 2025]
Disclosure and review
RTI Wiki is an independent citizen reference. It is not a Government website and has no connection with the Department of Telecommunications. Every factual statement above is traced to a Government of India source listed in Sources. Statements that could not be confirmed against an official source have been left out rather than guessed.
Last reviewed on 2026-09-03. Registry version 1.0.0.