Plain-English summary. Your municipal corporation suddenly sent a property tax bill that is two or three times last year's amount. There was no site visit, no prior notice, no clear basis. The portal shows a “revised UAV” or “re-classification” with no explanation. The helpline tells you to “approach the ward office”, which loops you back. The Right to Information Act, 2005 lets you write to the Assessor & Collector of the corporation and demand the specific basis of the assessment in writing — for free, in 30 days. Article 265 of the Constitution says no tax can be collected without authority of law: the corporation has to show its working. This page is the full plain-language playbook with a copy-paste template + refund route. No legal jargon. No middlemen.
Sudhir Deshmukh, 49, runs a small printing press in Pune. Owns a 920 sq ft 2BHK in Kothrud. Pune Municipal Corporation (PMC) bill for FY 2024-25 came in April 2024 showing Rs 32,140 — up from Rs 8,420 the previous year. No site visit. No prior notice. The PMC online portal showed “Revised UAV — Zone A”. Helpline 020-25506800 said “approach Ward Office”. Kothrud Ward office said “computer system shows it, pay it”.
“I almost paid it under protest. A neighbour who is a CA said: 'before paying, file an RTI'. I wrote one page asking for the basis of the revised UAV, the date of survey, the surveyor's name, and the order under §139 of the BPMC Act. I sent it by registered post on 15 May 2024 with a Rs 25 court-fee stamp. The PIO at the Kothrud Ward office replied on 12 June 2024 — 28 days later. The reply admitted the area had been wrongly re-classified from Zone B to Zone A in a 2023 survey because of a typing error in the surveyor's tablet entry. I attached the RTI reply to a property-tax appeal under §406 to the Asst. Municipal Commissioner. The reassessment was reversed in eight weeks. I had paid Rs 32,140 under protest in May; the refund of Rs 23,720 came as an adjustment in the FY 2025-26 demand. The RTI cost me Rs 25.”
—Sudhir, March 2025
This pattern repeats every year in every Indian metro. Property tax revisions due to “Unit Area Value” (UAV) reclassification or revised “ratable value” surveys generate hundreds of thousands of disputes annually. Most citizens just pay, because the corporation's appeal mechanism feels opaque. The RTI surfaces the actual basis — and almost always exposes either a clerical error, a missed exemption, or an ultra-vires demand.
You may have already tried the online portal — MCGM PT app (Mumbai), BBMP portal (Bangalore), GHMC bill enquiry (Hyderabad), NMMC Saral (Navi Mumbai), PMC PT portal (Pune), MCD/NDMC online (Delhi). They show the bill but not the basis. Helplines route you back to the same ward.
The Constitution itself is on your side: Article 265 says no tax shall be levied or collected except by authority of law. The corporation has to show its working — RTI is how you make them.
Property tax is administered by the Property Tax / Assessment Department of your municipal corporation, working through ward offices. The ward office that issued the bill is your starting point.
By default, the PIO of the corporation is the Assistant Commissioner / Assessor & Collector of the ward. The First Appellate Authority is one rank above — typically the Deputy Commissioner / Joint Commissioner (Revenue) of the zone, or the Municipal Commissioner for systemic complaints.
The Public Information Officer (Assistant Commissioner / Assessor & Collector) [Municipal Corporation], [Ward / Zone office] [address] - [PIN]
[Your full name] [Your address] [Phone] · [Email] [Date] To, The Public Information Officer (Assistant Commissioner / Assessor & Collector) [Municipal Corporation], [Ward / Zone office] [full address] Subject: RTI application under §6(1), RTI Act 2005 — basis of property tax demand for Property Index No. [number] Sir/Madam, I have received a property tax demand for the property described below which appears to be incorrect / abruptly increased. I request the following information under §6(1) of the Right to Information Act, 2005: Property details: Property Index / PID / SAS / Khata No.: [number] Door / Flat No.: [number] Building / Society: [name] Locality / Ward / Zone: [name] Owner name as on record: [name] Carpet / built-up area on record: [sq ft] Demand notice no. and date: [number, DD-MM-YYYY] Demand amount: Rs [amount] Previous year's demand: Rs [amount] Information sought: 1. The **complete year-wise tax computation** for FY [year] — including Unit Area Value / Annual Rateable Value, zone classification, age-of-building factor, occupancy factor, usage factor, and any cess/surcharge — with the calculation worksheet. 2. The **statutory basis** of the assessment — the relevant section of the [State] Municipal Act and any council resolution / notification relied upon. 3. If the assessment was revised, the **date of revision**, the **date of any survey or site visit**, the **name and designation of the surveying officer**, and a copy of the survey report / inspection note. 4. The **prior notice** issued (if any) under [State Municipal Act section, e.g., §139(1) BPMC Act / §144 BBMP Act / §403 MMC Act] and the date of service. 5. The status of any exemption / rebate I may be entitled to (women / senior citizen / disability / self-occupied / agricultural use) and the procedure to claim if not applied. 6. The procedure and **statutory deadline** to file an objection / appeal under the [State Municipal Act], and the appellate authority's contact details. 7. Copies of any internal noting, file movement record, or grievance correspondence on this Property Index No. Fee: I enclose [court fee stamp / IPO / cash receipt] for Rs [amount]. I declare that I am a citizen of India. Thank you, [Signature] [Name]
Registered Post with AD = tracking + proof. The 30-day clock starts the day the office signs the AD. You may also hand-deliver to the dak counter for a stamped duplicate.
If the appeal window is short (often 30 days from demand) and interest accrues, pay under protest by writing “Paid under protest pending appeal” on the challan. This preserves your right to refund without losing waiver of interest. Mark on the calendar:
The First Appellate Authority is typically the Deputy / Joint Commissioner (Revenue) of the zone or the Municipal Commissioner.
To, The First Appellate Authority (Deputy / Joint Commissioner — Revenue) [Municipal Corporation], [Zone office] [address] Subject: First Appeal under §19(1), RTI Act 2005 I filed an RTI dated [date] (received on [AD date]) at the office of the PIO, [Ward / Zone]. The 30-day reply window under §7(1) ended on [day 30]. I have received [no reply / a vague reply not addressing my numbered questions]. I therefore prefer this First Appeal under §19(1) and request the FAA to direct the PIO to furnish the information sought and pass orders under §20 for deemed refusal. Enclosures: (a) copy of RTI, (b) AD card, (c) PIO reply (if any). [Signature]
If the FAA fails in 45 days (§19(6)), file a Second Appeal under §19(3) to the State Information Commission.
Once you have the reply, file the statutory tax appeal:
In parallel, the statutory tax appeal continues independently before the Investigation Committee / Asst. Commissioner / Tribunal under the Municipal Act.
Last reviewed: 26 April 2026 by RTI Wiki editorial team. If you spot an error or an out-of-date phone/address, please post on the Q&A forum or write to admin@bighelpers.in.