Plain-English summary. Your residential plan / Commencement Certificate (CC) / Occupation Certificate (OC) is stuck at the municipal corporation's Town Planning section, or at the development authority (DDA, BDA, MMRDA, GHMC, PMRDA). The Model Building Bye-laws 2016 give you a 30-day approval timeline for residential plots under 5,000 sq m. The state Right to Service Act gives you another 21-60 day deadline. Your bank loan or possession is now at risk. The Right to Information Act, 2005 lets you write to the Town Planning PIO and get a written reason — for free, in 30 days. This page is the playbook with a copy-paste template. No agent fees. No “site engineer” payments.
Dr. Anjali Reddy, 36, paediatrician at a Hyderabad hospital. Bought a 240-sq-yd plot in Kondapur in 2024. Engaged an architect; CC application filed via the TS-bPASS single-window portal on 12 March 2025. Telangana TS-bPASS promises a 21-day SLA for residential plots under 600 sq m. By month four, status was still “Under Review — Town Planning”. Bank loan disbursement of Rs 1.1 cr was contingent on CC. Sanction letter expiry was 31 July 2025.
“The architect kept saying 'fire NOC takes time'. The TS-bPASS helpline said 'with circle office'. I went physically to GHMC Serilingampally Circle Town Planning Section — three trips. Each time the dealing engineer was 'on field'. A friend in BHEL employees' association told me about RTI. I drafted a one-page application asking for the file movement, name of the dealing engineer, and the specific reason the CC was delayed beyond the bye-law SLA. Sent it by registered post on 5 July 2025 with a Rs 10 court-fee stamp. The PIO replied on 31 July 2025 — 26 days later. The reply said the fire NOC had been rejected on 18 May because the plan showed only 5.4 m setback at the south-east corner instead of the required 6 m. Nobody — neither GHMC nor the architect — had told me. We redrew the corner setback in two days, refiled, and the CC was issued on 18 August 2025. The bank had extended the sanction by a month based on the RTI reply. The flat is being built. The RTI cost me Rs 10.”
—Anjali, October 2025
This is the most common pattern in Indian construction: a single missed NOC sits silently in the file because no one tells the applicant. The RTI is the only mechanism that compels the office to write down what is actually missing.
Most states now have online single-window portals — Maharashtra MahaOBPS, Telangana TS-bPASS, Karnataka NagraSpandhana / e-Khata, Delhi DDA Single Window, Tamil Nadu OBPS, AP DPMS, Gujarat OnlineDP. These show status but rarely the specific objection that is blocking the file.
The Model Building Bye-laws 2016 issued by MoHUA explicitly bind every state to a 30-day deemed approval for residential plots under 5,000 sq m if no objection is raised. The RTI is how you prove that no objection was raised within the window — useful even for invoking deemed approval.
Building plan approval is split between:
Use the property index / survey number on the state portal to confirm.
By default the PIO is the Town Planning Officer (TPO) / Asst. Director — Town Planning of the circle / zone. The FAA is the Deputy Commissioner — Town Planning or the Chief Town Planner of the corporation / DA.
The Public Information Officer (Town Planning Officer) [Municipal Corporation / Development Authority] [Circle / Zone office] [address] - [PIN]
[Your full name] [Your address] [Phone] · [Email] [Date] To, The Public Information Officer (Town Planning Officer) [Municipal Corporation / Development Authority] [Circle / Zone office and full address] Subject: RTI application under §6(1), RTI Act 2005 — status of building plan / commencement certificate / occupation certificate application no. [reference number] Sir/Madam, I am the owner / authorised applicant for the property described below. I request the following information under §6(1) of the Right to Information Act, 2005: Application details: Online portal application no.: [TS-bPASS / MahaOBPS / DDA / BBMP no.] Date of online application: [DD-MM-YYYY] Type of application: [Building Plan / CC / OC / Revised Plan] Plot / Survey No.: [number] Locality: [name] Plot area: [sq m / sq ft] Proposed built-up area / FSI used: [sq m] Architect's name and registration no.: [name, COA reg.] Information sought: 1. Current status of the application, in writing. 2. Date-wise file movement from the date of submission to date — including each section the file passed through (scrutiny, fire NOC, FSI verification, environmental, heritage, airport / coastal / high-tension line clearance, Town Planning Committee). 3. The name and designation of the **dealing engineer / scrutiny officer** and the **section officer** currently handling the file. 4. Status of every NOC required — Fire (CFO), Airport (AAI), Coastal (MCZMA, if applicable), Heritage Conservation Committee, Pollution Control Board, High-Tension Line clearance — with the date of referral, the date of NOC reply (or the date of objection/rejection). 5. A copy of any objection memo, deficiency note, or query raised on the file (whether internal or from any NOC authority). 6. The Floor Space Index (FSI) calculation and any setback / ground-coverage objection. 7. Schedule and minutes of the next Town Planning Committee meeting if the file is awaiting committee scrutiny. 8. The expected date of disposal under the Model Building Bye-laws 2016 / [State] Right to Service Act. Fee: I enclose [court fee stamp / IPO / cash receipt] for Rs [amount]. I declare that I am a citizen of India. Thank you, [Signature] [Name]
Registered Post with AD = tracking + proof. The 30-day clock starts on the AD date. Hand-delivery + stamped duplicate is also valid under §6(1).
FAA is typically the Dy. Commissioner — Town Planning or the Chief Town Planner of the corporation / DA.
To, The First Appellate Authority (Dy. Commissioner — Town Planning / Chief Town Planner) [Corporation / DA address] Subject: First Appeal under §19(1), RTI Act 2005 I filed an RTI dated [date] (acknowledged on [AD date]) at the office of the PIO, [Town Planning, circle/zone]. The 30-day reply window under §7(1) ended on [day 30]. I have received [no reply / a vague reply not addressing my numbered questions]. I therefore prefer this First Appeal under §19(1) and request the FAA to direct the PIO to furnish the information sought, and pass orders under §20 for deemed refusal. Enclosures: (a) copy of RTI, (b) AD card, (c) PIO reply (if any). [Signature]
If the FAA fails in 45 days (§19(6)), file a Second Appeal under §19(3) to the State Information Commission. CICs and SICs have repeatedly held that town-planning file movement is disclosable to the applicant.
In parallel, you can also invoke deemed approval under the Model Building Bye-laws 2016 if the 30-working-day SLA has been breached and the file is administratively complete — the RTI reply is your evidence.
Last reviewed: 26 April 2026 by RTI Wiki editorial team. If you spot an error or an out-of-date phone/address, please post on the Q&A forum or write to admin@bighelpers.in.