Your phone screen cracked, the tractor needs a part, or the mixer stopped turning, and the shop says just buy a new one. Before you spend that money, check the Right to Repair Portal India. It is a free government website run by the Department of Consumer Affairs, where brands share product manuals, spare part prices, warranty terms and service centre details in one place, so you can repair instead of replace. The official address is righttorepairindia.gov.in.
In short, the portal gives you the information you need to repair a product on fair terms. It is not a complaint desk. If a company refuses a warranty repair, that is a separate fight, and this guide points you to the right page for it.
The Right to Repair Portal India is an initiative of the Department of Consumer Affairs, under the Ministry of Consumer Affairs, Food and Public Distribution. Its job is simple. Companies often hold the manuals, part numbers and repair know-how, while ordinary buyers are told a product is beyond repair or that only one costly service centre can touch it. The portal closes that gap by putting brand repair information in a single public place.
The wider goal is a circular economy and less electronic waste. When a fridge, a phone or a two wheeler can be fixed at a fair price, fewer usable products end up as scrap. So the portal is as much about your wallet as it is about the environment.
The portal is organised around four sectors:
When a company joins the portal, it shares practical repair information for its products. Depending on the brand, you can expect to find:
A growing list of well known brands has come on board, including names such as Apple, Samsung, LG, Hero MotoCorp and Honda Motorcycle. The list keeps expanding as more companies join across the four sectors, so it is best to open the live portal and search for your own brand rather than rely on any fixed count.
Using the portal takes only a few minutes:
What to keep ready while you search: your exact model number, the purchase invoice, the warranty card, and the serial number or IMEI. These help you match the right manual and confirm whether the product is still in warranty.
This is the part most people miss, so be clear about it. The Right to Repair Portal is an information portal. It surfaces manuals, spare part prices and service details. It is not an enforcement body and it does not settle complaints.
What it can do for you:
What it cannot do for you:
If a company is not listed, or a right is denied, you escalate through the usual consumer protection channels. Call the National Consumer Helpline on 1915, or use consumerhelpline.gov.in, and if that fails you can approach the consumer commission under the Consumer Protection Act, 2019. Keeping clean records, invoices, screenshots, written replies, is exactly the habit that The RTI Playbook recommends for any citizen fight, and it is what turns a weak complaint into a strong one.
It is easy to confuse two different problems. The portal helps with the first. It does not deal with the second.
The first problem is access to information. You do not know how to repair a product, what a genuine part should cost, or where to get it serviced. The portal answers that.
The second problem is a denied right. You took the product for a warranty repair and the dealer or service centre refused, blamed you, or quoted a charge for work that should have been free. That is a warranty and consumer rights dispute, and the portal has no power over it. Handle it through the right channel instead:
Use the portal to arm yourself with facts. Use the consumer forum to enforce a right.
Yes. The portal is a public service of the Department of Consumer Affairs. You do not pay anything to search brands, read manuals, or check spare part prices at righttorepairindia.gov.in. You only pay for the actual repair or part, at the price you and the repairer agree.
The portal only shows companies that have joined it, and the list is still growing. If your brand is missing, you can still use the brand's own service centre and warranty card. For a repair that is being denied or overcharged, raise it with the National Consumer Helpline on 1915 or the consumer commission, since the portal itself cannot compel a company to act.
No. The portal shares information only. It has no power to order a repair, refund or compensation. For that you use consumer protection channels, the National Consumer Helpline on 1915, consumerhelpline.gov.in, and if needed the consumer commission under the Consumer Protection Act, 2019.
It depends on the brand's terms, which you can read on the portal. Many warranties stay valid for unrelated parts, and the portal even lists recognised third party and multi brand options. If a company voids your warranty only because you used an outside repairer for unrelated work, that can be challenged as an unfair trade practice through the consumer channels above.
The portal is built around four sectors: mobile and electronics, consumer durables, automobiles and automobile equipment, and farming equipment. Within each, only brands that have onboarded appear, so search your specific product on the live portal to see the manuals, parts and service details available for it.