Direct answer. Open passbook.epfindia.gov.in, log in with your UAN + password, click View Passbook for the relevant PF number — your balance + employer-month-wise contributions appear. For claim status: same UAN portal → Online Services → Track Claim Status. Or give a missed call to 9966044425 from your UAN-registered mobile. EPFO's service-level agreement (SLA) is 20 working days for claim disposal.
| What you need | UAN (Universal Account Number) + Aadhaar-linked mobile |
| Official portal | passbook.epfindia.gov.in |
| Mobile app | Umang app (Google Play / App Store) → EPFO services |
| Missed call | 9966044425 (free, instant SMS reply) |
| SMS | EPFOHO UAN ENG to 7738299899 (English; replace ENG with HIN/MAR/etc.) |
| Claim SLA | 20 working days from submission |
| Helpline | 1800-118-005 (toll-free) · employeefeedback@epfindia.gov.in |
| Statutory base | Employees' Provident Fund Scheme 1952 + EPF & MP Act 1952 |
What we hear from RTI Wiki users: Ramesh, a 39-year-old IT employee from Bengaluru, switched jobs in 2024 and noticed his old PF account was not transferring. His Form-13 transfer claim sat at “Under Process” for 47 days. He filed an RTI under §6 to the EPFO Regional Office Bengaluru asking (a) date of receipt of Form-13, (b) officer-in-charge, © reason for delay beyond 20-day SLA, (d) projected disposal date. Reply in 28 days revealed the file was held up by missing employer attestation. He chased his old HR; transfer completed in 11 days.
EPFO toll-free: 1800-118-005 (English/Hindi/regional) · email: employeefeedback@epfindia.gov.in · Twitter: @socialepfo · Umang app helpdesk: 1800-11-1166
The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.
File an RTI to: EPFO Regional PIO (your jurisdiction)
Ask these 5 questions:
→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.
→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.
→ For deeper case-law on this scenario: Read the full RTI guide for pension delay.
To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.
Last reviewed: 25 April 2026.