Direct answer. Visit beneficiary.nha.gov.in → enter mobile number → OTP → check eligibility status. Eligible families can download e-card. Search by Aadhaar / name + state. PMJAY covers up to Rs. 5 lakh per family per year for secondary + tertiary care at empanelled hospitals.
| What you need | Mobile number + Aadhaar (for verification) |
| Beneficiary portal | beneficiary.nha.gov.in |
| Hospital empanelment | hospitals.pmjay.gov.in — search by city/state/specialty |
| Mobile app | Ayushman Bharat (Android/iOS) |
| Coverage | Rs. 5 lakh/family/year, secondary + tertiary care |
| Helpline | 14555 (toll-free, 24/7) · State helplines vary |
| webmaster@nha.gov.in | |
| Statutory base | PMJAY Operational Guidelines 2018; SECC 2011 base |
What we hear from RTI Wiki users: Geeta, a 38-year-old domestic worker in Mumbai, took her father (heart attack) to a PMJAY-empanelled hospital. Hospital claimed her father wasn't eligible despite SECC inclusion. Discharge bill: Rs. 1.4 lakh. She filed an RTI to State Health Agency Maharashtra under §6 asking (a) father's eligibility status, (b) hospital empanelment criteria, © why pre-auth was rejected, (d) appeal mechanism. Reply in 24 days confirmed eligibility and revealed hospital had wrongly classified the case as “non-emergency”. Reimbursement of Rs. 1.2 lakh processed in 35 days.
PMJAY: 14555 (24/7 toll-free) · State Health Agencies have own helplines · WhatsApp: 9223141414 · webmaster@nha.gov.in
The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.
File an RTI to: State Health Authority (SHA) + National Health Authority (NHA)
Ask these 5 questions:
→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.
→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.
→ For deeper case-law on this scenario: Read the full RTI guide for ayushman bharat claim.
To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.
Last reviewed: 25 April 2026.