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--- guide:applicant:second-appeal:complaint [2018/06/23 04:11] – Shrawan
+++ guide:applicant:second-appeal:complaint [2018/06/23 04:56] – Shrawan
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 {{tag>complaint}}
-RTI Act confers right to access to information held by a Public Authority on all Citizens.  The Act also prescribes remedy, when such a right is denied to a citizen.
+<fs 130%>RTI Act confers right to access to information held by a Public Authority on all Citizens.  The Act also prescribes remedy, when such a right is denied to a citizen.   </fs>
-When an applicant do not receive a decision on his RTI Request within 30 days or is aggrieved by the decision, applicant can prefer an Appeal under Section-19(1) and further appeal under section-19(3) before the Information Commission within time limit. In such an appeal, the applicant can seek relief to supply information by PIO.
+<fs larger>When an applicant do not receive a decision on his RTI Request within 30 days or is aggrieved by the decision, applicant can prefer an Appeal under Section-19(1) and further appeal under section-19(3) before the Information Commission within time limit. In such an appeal, the applicant can seek relief to supply information by PIO.</fs>
 {{ :guide:applicant:second-appeal:complain_to_cic.png |}}
+====== What is the difference between a Complaint and Appeal ======
+The second appeal under section 19 (3) of the Act is filed against an order of the FAA in a public authority or when the FAA does not make a decision within the specified time. A complaint under section 18 of the Act may be filed directly on the grounds mentioned in sub-section (1) of this section.
+ <fs 140%>The main difference between a complaint and a second appeal is that in the case of an appeal, this Commission may pass orders directing the CPIO to provide the requested information to the appellant in appropriate cases whereas such orders cannot be passed while dealing with a complaint.</fs>
 ===== In which cases complaint can be filed =====
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   * who believes that he or she has **been given incomplete, misleading or false information** under this Act; and
   * in respect of any other matter relating to requesting or obtaining access to records under this Act.
+===== Timelimit for disposal of complaint =====
+Receipt of second appeals/complaints is a continuous process and they are disposed of as expeditiously as possible. The complaint/appeal is taken up as per its turn. A priority hearing is accorded in a particular case or class of cases as per orders of the Chief IC/IC concerned. A complete list of pending cases of Chief IC/ each IC is available on the website of the Commission. Cause List indicating the date of hearing of the cases is also available on the website of the Commission.
+===== Mode of filing a complaint to CIC =====
+A second appeal or a complaint can be filed electronically on [[https://www.cic.gov.in|www.cic.gov.in]] online along with the requisite documents as per RTI Rules, 2012. The documents must be duly signed/ self-attested/ verified before scanning and attaching with the appeal or complaint is filed.
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