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--- guide:applicant:application:sample:complaint [2016/04/18 17:12] – [Include the following in your RTI Application] Raveena
+++ guide:applicant:application:sample:complaint [2016/04/18 17:18] – [Include the following in your RTI Application] Raveena
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 Whenever your complaint or grievance is not addressed by the concerned office like Municipality, Electricity Board, BSNL/MTNL, University or any such other public authority, within reasonable time, say 10 to 20 days, you can file RTI Application with the **Public Information Officer** of that public authority and seek following information:
-<blockquote>
+**Details of complaint**
-Details of complaint
 Name of Govt Office  : __________ \\
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 Complaint Number    : ___________
-</blockquote>
 **Particulars of Information sought:**
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 [4] In case no action is taken on my complaint dated .........., please inform me the name of officer(s) and staff responsible, but failed to take action on my complaint dated ............
+[5] Certified copy of your rules or citizens charter or any other document stipulating the time frame in number of days by which such a complaint/matter should have been dealt with and resolved by your public authority.
 Use Application Format and fee as prescribed in [[ http://www.rtiindia.org/guide/centrestate-rti-rules-and-fees-3/ | Centre/State RTI Rules]] applicable to the public authority.