Public toilet broken / unhygienic — RTI to municipal Sanitation

Public toilet broken / unhygienic — RTI to municipal Sanitation

⚠️ DPDP Rules, 2025 (14 Nov 2025) amended Section 8(1)(j) of the RTI Act — public-interest override now under Section 8(2). Read the note →

snippets:dpdp-banner · 2026/04/19 05:02

Direct answer. File RTI to Municipal Sanitation Officer. Ask toilet location register, maintenance contract, last cleaning audit, complaint-action register.

Legal framework

Swachh Bharat Mission — public toilet mandate.
Municipal Acts.
Sulabh-style PPP guidelines.

5 questions to ask

Toilet location register.
Maintenance contract.
Last cleaning audit.
Complaint register.
Projected resolution.

Template

To: The Public Information Officer, Municipal Sanitation Officer
Subject: Application under §6 RTI Act 2005 — Public toilet maintenance

Public toilet at [..] is broken/unhygienic. Please furnish: (1) location register, (2) contract, (3) cleaning audit, (4) complaint register, (5) projected resolution.

Fee: Rs.10 by IPO/cash.

Common mistakes

Filing without toilet ID/location pin.
Not citing SBM star-rating of the city.

Case law anchors

CIC/MoUD/A/2018/000345 — sanitation records disclosable.
Right to Sanitation jurisprudence (HC orders).

Pro tips

Use Swachhata app for parallel grievance.
Pair with SBM grievance.

FAQ

Q: Pay-and-use vs free? Many states have free for women — RTI for fee policy.
Q: Disabled-accessible? Mandatory under Disabilities Act — RTI for compliance.

Sources

Swachh Bharat Mission. Municipal Acts. Disabilities Act 2016.

Last reviewed: 25 April 2026.

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