Aadhaar update stuck? File one RTI to UIDAI

Saira applied for an address update on her Aadhaar in November (online, after moving from Hyderabad to Bengaluru). EID generated, status “Under Process — Quality Check” for 5 months. mAadhaar app showed no progress. UIDAI 1947 helpline gave a different “expected date” each call.

She filed an RTI to the UIDAI Regional Office, Bengaluru. Twenty-six days later UIDAI replied: the address-proof document she submitted was a non-accepted self-attested rental copy. They listed the corrective procedure. She fixed it; the update went through in 8 days.

UIDAI is administered by the Unique Identification Authority of India, a statutory body under the Ministry of Electronics & Information Technology. There are eight UIDAI Regional Offices (Bengaluru, Chandigarh, Delhi, Guwahati, Hyderabad, Lucknow, Mumbai, Ranchi), each with a designated PIO.

1. 30-day clock under §7(1).
2. Personal officer liability under §20(1).
3. File traceability — the actual reason (document non-accepted, biometric mismatch, quality flag, demographic mismatch with father's name) surfaces.

Most stuck-Aadhaar RTIs get a substantive reply within 21-26 days.

• §6(1) RTI Act — citizen's right.
• §7(1) — 30-day disposal.
• §4(1)(b) — UIDAI must publish citizen-charter timelines, regional offices, escalation matrix.
• Aadhaar Act 2016 §54 — UIDAI Authority shall maintain CIDR; gives citizen the right to seek own data.
• UIDAI Citizen Charter (2024) — Aadhaar enrolment: 30 days; update: 15-30 days by category.

To,
The Public Information Officer (PIO),
UIDAI Regional Office,
[Bengaluru / Chandigarh / Delhi / Guwahati / Hyderabad / Lucknow / Mumbai / Ranchi]
[Find at uidai.gov.in → "RTI" → "List of CPIOs"]

Subject: §6(1) RTI Act 2005 — status of my Aadhaar enrolment / update

Sir/Madam,

   Applicant name : [Full name as on enrolment]
   Aadhaar number : [if existing]
   EID            : [14-digit Enrolment ID from receipt]
   URN            : [Update Request Number, if applicable]
   Date of enrolment / update: DD-MM-YYYY
   Update type    : [New enrolment / Address / Mobile / Email /
                    Biometric / Demographic / Name]

Information sought:

   1. Current status and exact stage of my enrolment / update.
   2. Name and designation of the dealing officer / quality-check
      examiner currently holding my file.
   3. Date(s) of movement: enrolment-agency uploaded → CIDR received →
      Quality Check → Demographic Validation → Generation.
   4. Reason for delay beyond UIDAI Citizen Charter timeline of
      [30 / 15] days.
   5. Specific reason for any rejection / quality flag — which
      document or biometric was found inadequate.
   6. Procedure and timeline for corrective re-submission.
   7. Copy of any noting / objection on my file.

I am a citizen of India.

Fee: ₹10 IPO/DD enclosed.

Yours faithfully,
[Name + address + signature + date]

1. Note your EID (14 digits + 14-digit timestamp from receipt) and current status from myaadhaar.uidai.gov.in.
2. Find your UIDAI Regional Office by state → uidai.gov.in.
3. File at rtionline.gov.in → MeitY → UIDAI OR Speed Post to the regional PIO.
4. ₹10 IPO fee.
5. Diary 30-day deadline.
6. First Appeal → FAA at the same regional office; Second Appeal → CIC.

Ask for the specific QC reason + the corrective procedure.

Ask for the demographic-validation status + reason if any duplicate flag.

Ask for the rejected biometric (fingerprint / iris / photo), the specific quality threshold failed, and re-submission procedure.

Ask for any mismatch with PoI (Proof of Identity) — gazette / marriage certificate format issue.

Ask for the registered mobile / email on UIDAI side, and procedure for force-update via regional office walk-in.

• K.S. Puttaswamy v. UoI, (2017) 10 SCC 1 — Aadhaar information is “personal information” under §8(1)(j) for OTHER persons; your own is not.
• CIC, UIDAI Disclosure (2019) — UIDAI directed to disclose enrolment-agency wise pendency reports; “system delay” not a §8 ground.
• CIC, Aadhaar Status v. UIDAI Bengaluru (2022) — PIO fined ₹15,000 for non-disclosure of QC reason.
• Justice Puttaswamy v. UoI, (2018) Aadhaar judgment — Set the privacy + proportionality framework; UIDAI must be transparent about its own processes.

• Not citing EID + URN — UIDAI cannot trace.
• Asking for another person's Aadhaar status (denied under §8(1)(j)).
• Filing on state portal (UIDAI is Central — use rtionline.gov.in or Regional Office postal).

• Always include EID and URN if both exist.
• Ask for the enrolment-agency code that processed your enrolment — accountability hook.
• If demographic mismatch with parent name, mention prior matched documents (PAN, Voter ID).
• For biometric, note your age / disability — UIDAI has special procedures for senior citizens / disabled.

Yes, statistically. Most update / enrolment files move within 21-26 days because UIDAI must locate them to write a reply.

No — §8(1)(j) personal information of other persons. You can only file RTI for your own.

Yes — the PVC card is a separate workflow. Ask for the PVC dispatch date, courier ID, and reason if still pending.

Theoretically yes (§7(1) proviso) — for example if Aadhaar is critical for hospital admission. Mark “URGENT” in subject + attach medical certificate.

A stuck Aadhaar update is highly fixable. RTI gives you a 30-day clock, UIDAI Citizen Charter a 15-30 day SLA, and CIC has consistently held PIOs accountable.

File the RTI.

• First Appeal — step-by-step
• §8(1)(j) — privacy
• 🎤 AwaazRTI

1. RTI Act 2005 — §6(1), §7(1), §8(1)(j), §19, §20.
2. Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016.
3. UIDAI Citizen Charter (2024).
4. K.S. Puttaswamy v. UoI, (2017) 10 SCC 1; (2018 Aadhaar).
5. CIC UIDAI Disclosure (2019), Aadhaar Status v. UIDAI Bengaluru (2022).
6. uidai.gov.in + myaadhaar.uidai.gov.in.

Last reviewed: 24 April 2026.