Patna & Bhubaneswar Civic Services: Tax, Water, Certificates

If you live in Patna or Bhubaneswar, almost every routine civic job, paying property tax, clearing a water bill, getting a birth certificate, or complaining about a missed garbage pickup, now has an official online route. The hard part is knowing which portal is the real one, because guides on the open web keep listing dead or copycat links. This guide lists only addresses we confirmed were live, with the exact steps and the ID you need for each.

The single official home for Patna Municipal Corporation services is www.pmc.bihar.gov.in. From its menu you can reach almost every citizen service.

• Property tax - “Pay Property Tax (Online)” and “Self Assessment” links on the PMC home page. You need your Property Identification Number (PID). After payment you can download a digital tax receipt.
• Mutation - “Mutation (Online)” updates the owner name in property records after a sale or inheritance. PMC also lists “PRDA Mutation (Online)” for areas under the planning authority.
• Water - Patna piped water is run by the Patna Water Board under PMC, established in 1952. PMC does not yet expose a standalone online water-bill page, so pay water charges at your PMC circle office counter or through a Bharat Bill Payment System app where your connection is listed. Do not trust third-party “Patna water bill” sites.
• Birth and death certificate - “Birth & Death Registration” on the PMC site. Registration within 21 days is free; after 21 days but within 30 or 31 days a delayed fee of Rs 10 applies. The first copy is free and further copies cost Rs 5 each. You can do this at any PMC circle office, and the national Civil Registration System at dc.crsorgi.gov.in is the central record.
• Building plan - PMC uses an online building-plan approval system (AutoMap) reachable from the Services menu.
• Grievance - “Citizen Grievance (Property / SWM Tax Related)” on the PMC site for tax and garbage issues.

Bhubaneswar runs a genuinely unified portal: citizenservices.bhubaneswar.me, described on its own home page as a “one stop platform for all citizen services” covering Bhubaneswar Municipal Corporation (BMC), Bhubaneswar Development Authority (BDA), and other agencies.

• Holding / property tax - the portal lists “Property / Holding Tax”. Holding tax is Bhubaneswar's name for property tax. The older holdingtax.bhubaneswar.me address now redirects into this same portal.
• Water bill - the portal has a dedicated water-bill service: every user of government water supply in Bhubaneswar pays a monthly water charge, and you can pay it online with your PH Consumer number instead of visiting an office. Piped water and sewerage in the city are run by the Water Corporation of Odisha (WATCO).
• Trade licence - “Trade License” on the portal, for shops and commercial premises.
• Birth, death and marriage certificates - the portal lists “Marriage Certificate”; for birth and death, the national Civil Registration System is the official record alongside the BMC counter.
• Complaints, NOC and building plan - “Grievance”, “No Objection Certificate (NOC) & Permissions”, and “Building Plan Approval System” are all on the same portal. Odisha's state urban backend is SUJOG.

1. Open www.pmc.bihar.gov.in and click Pay Property Tax (Online).
2. Enter your PID (Property Identification Number). If you do not know it, use Self Assessment or search by holding details.
3. Check the property details and the outstanding amount shown.
4. Pay by net banking, card, or UPI.
5. Download and save the digital receipt.

1. Open citizenservices.bhubaneswar.me.
2. For tax, choose Property / Holding Tax; for water, choose the Water bill service.
3. Enter your holding details for tax, or your PH Consumer number for water.
4. Verify the dues and pay online.
5. Save the acknowledgement / receipt for your records.

1. Patna: open Birth & Death Registration on the PMC site, or visit any circle office. Register within 21 days to avoid the Rs 10 delayed fee.
2. Bhubaneswar: apply through citizenservices.bhubaneswar.me or the BMC counter.
3. Both cities: the central record sits on the Civil Registration System, dc.crsorgi.gov.in.

If a portal complaint sits unactioned, do not keep re-filing the same ticket. Escalate to the state grievance machinery, and use RTI to force a paper trail.

• Bihar - file on the Bihar Lok Shikayat public grievance portal, which carries a statutory time-bound redressal duty.
• Odisha - file on Jana Sunani, the state Public Grievance Redressal Portal run by the General Administration and Public Grievances department, with submission by website, WhatsApp, email, letter, or app.
• Central services - for anything run by a central department, use CPGRAMS at pgportal.gov.in.
• RTI - if the municipal body ignores you, file an RTI to the PMC or BMC Public Information Officer asking for the file notings, the officer responsible, and the action-taken date on your complaint number. A dated RTI reply is far harder to ignore than a portal ticket. See how to file an RTI to a local body for the drafting pattern.

Log back into the same portal you paid on, PMC for Patna or citizenservices.bhubaneswar.me for Bhubaneswar, and open your payment or transaction history. PMC explicitly lets you download digital tax receipts after a successful payment.

Use the Self Assessment option on the PMC site for Patna, or the holding-tax correction route on the Bhubaneswar portal, then raise a grievance on the same portal quoting your PID or holding number. If it is not fixed, escalate to Bihar Lok Shikayat or Odisha Jana Sunani.

For property records, mutation or a correction request on the municipal portal updates the owner name. For a birth or death certificate, request a correction at the registering circle office or BMC counter; the underlying record is the national Civil Registration System.

Yes. Patna services are available at any PMC circle office, and Bhubaneswar services at the BMC counter. Keep the failed-transaction reference if money was deducted but no receipt was generated.

In Patna, piped water is the Patna Water Board under PMC. In Bhubaneswar, water and sewerage are run by the Water Corporation of Odisha (WATCO), and you pay through citizenservices.bhubaneswar.me using your PH Consumer number.

Only use the addresses in this guide. PMC's official domain is www.pmc.bihar.gov.in and Bhubaneswar's is citizenservices.bhubaneswar.me. Ignore lookalike “fast payment” sites.

• Other city-service guides: challenge a private-school fee hike and college fee refund routes.
• Stuck with a tax or assessment dispute? Use the which-regulator-to-complain-to hub to find the right body.
• File an RTI to a local body: RTI to a panchayat or municipal body.
• No reply after appeal? RTI writ petition under Article 226.
• Senior-citizen civic issues: maintenance tribunal complaint.
• The RTI Playbook - the full citizen guide to using RTI.