Quick answer. PAN cards in India are issued by two service providers on behalf of the Income Tax Department: Protean (NSDL) and UTIITSL. The portal you check status on depends on where you applied. You can also get an Instant e-PAN (free, in 10 minutes) directly from the Income Tax Department portal if you have an Aadhaar with linked mobile number. Status check methods, in order of speed:
Statutory reply timeline: 15 working days for new PAN, 10 days for correction/reprint. Beyond that, file an RTI to your Assessing Officer (AO) or to CPIO, CBDT.
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If your Aadhaar has a linked mobile number, you can get an Instant e-PAN in ~10 minutes for free.
Eligibility for Instant e-PAN: must NOT already have a PAN, must have Aadhaar, must have mobile linked to Aadhaar, must be Indian resident.
For PAN applications submitted via Protean (NSDL):
Track by name + DOB (if you've lost the acknowledgement):
For PAN applications submitted via UTIITSL (UTI Infrastructure Technology and Services Ltd):
If you've already received your PAN and just want to verify it's active:
| Status | What it means |
| Application Received | Submitted, basic data entered. |
| Documents Verified | KYC docs (Aadhaar / passport / etc) verified. |
| In Progress | Income Tax Dept is generating the PAN. |
| PAN Allotted, Card Dispatched | PAN generated; physical card sent via India Post. |
| Delivered | Card delivered (track via India Post URL provided). |
| Returned Undelivered | Address issue; re-application or correction needed. |
| Held / Defective | Documents/photo issue. Contact NSDL/UTIITSL helpline. |
If helpline doesn't resolve in 7 days, file an RTI:
To CPIO, Central Board of Direct Taxes (CBDT), North Block, New Delhi - 110001
Subject: RTI under §6(1) — PAN application stuck
1. Current status of PAN application Acknowledgement Number [XXXXX], filed on [date].
2. Reason for delay beyond the 15-working-day SLA.
3. Action plan + estimated date of issuance.
4. SLA breach data — % of applications delayed beyond 15 days for FY 2025-26 in [Your] zone.
Use RTI Drafter to generate. Statutory reply: 30 days under §7(1) RTI Act 2005.
If RTI doesn't help and amount/inconvenience is significant, escalate to your Income Tax Ombudsman (one per zone — Delhi, Mumbai, Chennai, Kolkata, etc.). Address listed at incometax.gov.in.
15 working days for the physical card via NSDL/UTIITSL. Instant e-PAN via Aadhaar OTP: 10 minutes (e-PAN only, physical card still takes 15 days).
You missed the PAN-Aadhaar linking deadline. PAN is suspended until you link + pay the Rs 1,000 fine. Re-activation: 30-45 days after payment.
Only one PAN per Aadhaar is permitted. If a duplicate is detected during linking, file a complaint with CBDT for de-duplication.
Yes — protean-tinpan.com → PAN verification supports 1-50 PANs lookup, returns Active / Inactive. Free for registered users.
PAN is mandatory for home loans. Compare options:
Last reviewed: 5 May 2026 — RTI Wiki editorial team.