If you live abroad: see the NRI PAN, Aadhaar and Income Tax guide for fixing PAN inoperative, refund and ITR notice from abroad.
Quick answer. PAN cards in India are issued by two service providers on behalf of the Income Tax Department: Protean (NSDL) and UTIITSL. The portal you check status on depends on where you applied. You can also get an Instant e-PAN (free, in 10 minutes) directly from the Income Tax Department portal if you have an Aadhaar with linked mobile number. Status check methods, in order of speed:
Statutory reply timeline: 15 working days for new PAN, 10 days for correction/reprint. Beyond that, file an RTI to your Assessing Officer (AO) or to CPIO, CBDT.
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If your Aadhaar has a linked mobile number, you can get an Instant e-PAN in ~10 minutes for free.
Eligibility for Instant e-PAN: must NOT already have a PAN, must have Aadhaar, must have mobile linked to Aadhaar, must be Indian resident.
For PAN applications submitted via Protean (NSDL):
Track by name + DOB (if you've lost the acknowledgement):
For PAN applications submitted via UTIITSL (UTI Infrastructure Technology and Services Ltd):
If you've already received your PAN and just want to verify it's active:
| Status | What it means |
| Application Received | Submitted, basic data entered. |
| Documents Verified | KYC docs (Aadhaar / passport / etc) verified. |
| In Progress | Income Tax Dept is generating the PAN. |
| PAN Allotted, Card Dispatched | PAN generated; physical card sent via India Post. |
| Delivered | Card delivered (track via India Post URL provided). |
| Returned Undelivered | Address issue; re-application or correction needed. |
| Held / Defective | Documents/photo issue. Contact NSDL/UTIITSL helpline. |
If helpline doesn't resolve in 7 days, file an RTI:
To CPIO, Central Board of Direct Taxes (CBDT), North Block, New Delhi - 110001
Subject: RTI under §6(1) — PAN application stuck
1. Current status of PAN application Acknowledgement Number [XXXXX], filed on [date].
2. Reason for delay beyond the 15-working-day SLA.
3. Action plan + estimated date of issuance.
4. SLA breach data — % of applications delayed beyond 15 days for FY 2025-26 in [Your] zone.
Use RTI Drafter to generate. Statutory reply: 30 days under §7(1) RTI Act 2005.
If RTI doesn't help and amount/inconvenience is significant, escalate to your Income Tax Ombudsman (one per zone — Delhi, Mumbai, Chennai, Kolkata, etc.). Address listed at incometax.gov.in.
15 working days for the physical card via NSDL/UTIITSL. Instant e-PAN via Aadhaar OTP: 10 minutes (e-PAN only, physical card still takes 15 days).
You missed the PAN-Aadhaar linking deadline. PAN is suspended until you link + pay the Rs 1,000 fine. Re-activation: 30-45 days after payment.
Only one PAN per Aadhaar is permitted. If a duplicate is detected during linking, file a complaint with CBDT for de-duplication.
Yes — protean-tinpan.com → PAN verification supports 1-50 PANs lookup, returns Active / Inactive. Free for registered users.
PAN is mandatory for home loans. Compare options:
Last reviewed: 5 May 2026 — RTI Wiki editorial team.