New LPG gas connection status 2026 — track it fast

Last reviewed: 26 August 2026. All portal addresses above verified live from India in August 2026.

1. Reference / registration number — given when you book a new connection online or at the distributor. Enough to check status for the first few days.
2. 17-digit LPG ID — created once your details are registered; it is your permanent identity across bookings, subsidy and portability.
3. SV number — printed on the subscription voucher at delivery. Keep the voucher safely; it proves the connection's date and security deposit paid.

With any one of these, the company's system can say exactly where the file is — which is why “come next week” from a counter is never an acceptable answer.

1. Indane — Indian Oil: the customer portal at cx.indianoil.in. Log in, or use the distributor's booking channels, and see registration, KYC and release status. The old indane.co.in address is dead — do not enter your details on lookalikes.
2. Bharatgas — BPCL: the Bharatgas section at bharatpetroleum.in/bharatgas. The standalone bharatgas.com address is parked — treat it as gone.
3. HP Gas — HPCL: hindustanpetroleum.com/pages/HP-Gas carries new-connection booking and tracking.
4. Ujjwala — PMUY: check eligibility and status at pmuy.gov.in.
5. UMANG app: all three companies' booking and status services also sit inside UMANG.

1. A regular connection needs proof of address and identity, and the security deposit for the cylinder and regulator.
2. PMUY connections for eligible households carry the deposit relief the scheme provides — the distributor cannot demand the full regular deposit from a PMUY beneficiary and then “adjust” later.
3. Porting between companies keeps your LPG ID; you do not surrender and re-apply.
4. Nobody legitimate asks for your bank login, OTP or card details to “release” a connection.

1. Address verification pending at the distributor — the commonest, and the laziest, excuse.
2. KYC document quality — a blurred electricity bill or a mismatched name bounces silently.
3. Stock allocation — the distributor waits for cylinder stock and blames “system”.
4. PMUY verification — the SECC or eligibility list check sits unresolved.
5. Subsidy seeding — the connection is released, but the Aadhaar-bank-LPG mapping fails, so the story continues into the first refill.

Each of these is a status field in the company's system. An RTI makes them print it.

To, The Chief Public Information Officer,
Indian Oil / BPCL / HPCL, [regional or divisional office]

Subject: Information under §6(1), RTI Act 2005 — LPG ID ____ / Ref. no. ____

Please provide:
1. Date of my new-connection application and its present stage, with dates of each stage.
2. Reason recorded for any delay in KYC verification or release.
3. Distributor allotted to me, and the date the request was forwarded to it.
4. For a PMUY application: the eligibility verification result and the officer who recorded it.
5. Security deposit paid, against which items, and the subsidy-seeding status of my LPG ID.

₹10 IPO enclosed.
[Name, address, signature, date]

The oil marketing companies are central public authorities, so the 30-day statutory clock applies — and a copy of the RTI reply taken to the distributor changes the conversation completely.

1. **Distributor in writing** — note the date and the person spoken to.
2. **Company customer cell** — each company runs an area office and a formal complaint channel; quote your reference number.
3. **CPGRAMS** — a grievance to the Ministry of Petroleum and Natural Gas on [[https://pgportal.gov.in|pgportal.gov.in]] carries the 21-day norm.
4. **RTI** as drafted — the file-level answer.
5. **Consumer commission** for a quantified loss — deposits wrongly held, refill charges overcharged.

Real example. Kashvi Pathak's neighbour in Hubballi paid a distributor's “expedite” amount and still waited two months. One RTI to the oil company's regional CPIO — asking for the date her file reached the distributor and the reason recorded for delay — produced a reply showing the distributor had never completed address verification. The connection was released the following week, deposit receipts intact.

Your reference number first, then the 17-digit LPG ID after registration, and the SV number once delivered.

At cx.indianoil.in — the live Indian Oil customer portal. indane.co.in no longer works.

No. Deposits are fixed; speed money is illegal and a CPGRAMS complaint names it.

On pmuy.gov.in, or through the same distributor tracking with your PMUY reference.

Start with your bank's Aadhaar mapping, then the company portal's seeding status; the RTI above covers both ends.

• Indian Oil customer portal — Indane booking and status
• Bharatgas and HP Gas — new-connection tracking
• PMUY portal — Ujjwala eligibility and status
• RTI Act 2005, §6, §7

• Aadhaar update stuck — one RTI to UIDAI
• Ration card stuck — one RTI to the PDS
• CPGRAMS grievance stuck — escalate with RTI
• The RTI Playbook