Phone: 0172-2860120
Address: Plot No. 5, Sector 28-A, Madhya Marg, Chandigarh 160002
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Hours: Mon-Fri 9:30am-5pm
When to call
Filing language
Punjabi + English + Hindi accepted.
Online filing
sicpunjab.in supports online appeals.
Hearings
Backlog
Variable; check current pendency.
If the helpline does not resolve — file an RTI
Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.
1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.
Auto-fill the PIO + your case: Open the RTI Drafter →
When to call vs file an RTI
The State Information Commission helpline is for procedural questions — “where do I file my second appeal”, “what fee do I pay”, “what is the status of my appeal”. For substantive disclosure of records, you must file an RTI under §6 of the RTI Act, 2005, not call the helpline.
Escalation matrix
Step 1 — call the helpline during published hours.
Step 2 — if not resolved, file an RTI to the PIO of the State Information Commission itself under §6 (yes, the SIC is a public authority too).
Step 3 — if SIC is sitting on appeals due to vacancies, cite Anjali Bhardwaj v. UoI (2019) 9 SCC 199 and write to the Chief Minister's Office.
Step 4 — for prolonged inaction, writ petition to the High Court under Article 226.
File a parallel RTI
You can RTI the SIC for:
Status of your second appeal (with your appeal reference number)
Average disposal time for second appeals in the last 12 months
Number of pending appeals + number of vacant Commissioner seats
Names of current Commissioners + date of appointment
Hearing roster for the next 30 days
Citizen action steps if helpline is non-responsive
Day 0 — call helpline with appeal reference.
Day 7 — file RTI to SIC's own PIO if no callback.
Day 30 — if RTI silent, file First Appeal.
Day 60-90 — escalate to High Court if pendency > 18 months.
Citations and sources
Last reviewed: 25 April 2026.