Direct answer. e-Sanjeevani is the government's free telemedicine platform. Real doctors (not chatbots) consult via video / audio. Available 24×7 in 22 Indian languages. 100 million+ consultations completed since launch. Covers OPD which Ayushman Bharat doesn't. Login at https://esanjeevani.in OR app — Aadhaar OTP.
If your e-Sanjeevani telemedicine complaint isn't resolved through the regular complaint route, you can file an RTI to force the public authority to either act or explain in writing why they haven't. The fee is ₹10 (free if you're BPL).
Realistic photo of a rural Indian patient on a video call with a doctor on her smartphone, simple home setting.