Direct answer. Visit incometax.gov.in → Login → e-File → View Filed Returns → Refund Status. OR use tin.tin.nsdl.com → Refund Status (no login; needs PAN + AY). Refunds via ECS to bank within 7-90 days of e-verification of ITR.
| What you need | PAN + Assessment Year (e.g., 2024-25 for income earned in FY 2023-24) |
| Official portal | incometax.gov.in |
| Refund Banker (NSDL) | tin.tin.nsdl.com |
| Mobile app | AIS for Taxpayer (Android/iOS) |
| Typical SLA | 7-90 days from e-verification (often 7-21 days for simple returns) |
| Helpline | 1800-103-0025 (toll-free) · 1800-103-4455 |
| Statutory base | Income-tax Act 1961 §139 + §143 |
What we hear from RTI Wiki users: Karan, a 31-year-old salaried professional in Mumbai, e-filed his ITR in July 2024 expecting Rs. 47,000 refund. By October, status was “Processed” but no refund credited. He filed an RTI to CPC (Central Processing Centre) Bengaluru asking refund processing details + reason for non-credit. Before reply (28 days), he discovered his bank account wasn't pre-validated at the IT portal. He validated; refund credited within 9 days.
Income Tax: 1800-103-0025 / 1800-103-4455 (toll-free) · CPC: 1800-103-4455 · efilingwebmanager@incometax.gov.in · Twitter: @IncomeTaxIndia
The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.
File an RTI to: Centralized Processing Centre (CPC) Bengaluru + Assessing Officer (AO)
Ask these 5 questions:
→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.
→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.
→ For deeper case-law on this scenario: Full RTI playbook — all 100+ scenarios.
To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.
Last reviewed: 25 April 2026.