Direct answer. Visit gst.gov.in → Track Application Status → enter your 15-digit ARN (Application Reference Number). New GST registration SLA: 3-7 working days under CGST Rules 2017 §9. Status flow: Submitted → Pending for Processing → Approved (GSTIN issued) / Rejected.
| What you need | 15-digit ARN from GST application acknowledgment |
| Official portal | gst.gov.in |
| SLA | 3-7 working days (CGST Rules 2017) |
| Helpline | 1800-103-4786 (GST helpdesk, toll-free) |
| helpdesk@gst.gov.in | |
| Statutory base | Central Goods and Services Tax Act 2017 |
What we hear from RTI Wiki users: Akash, a 27-year-old SaaS founder in Bengaluru, applied for GST in March 2024. ARN said “Pending Processing” for 14 days despite 7-day SLA. He filed an RTI to GST Bengaluru zonal office under §6 asking processing officer + reason for delay + projected approval. Reply in 16 days revealed his Aadhaar-authentication wasn't marked complete (he'd done OTP but system needed re-sync). Re-authenticated; GSTIN issued in 4 days.
GST helpdesk: 1800-103-4786 · helpdesk@gst.gov.in · State GST commissionerate helplines · GSTN: 1800-1200-232
The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.
File an RTI to: GST proper officer (Range / Division / Commissionerate)
Ask these 5 questions:
→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.
→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.
→ For deeper case-law on this scenario: Read the full RTI guide for utilization certificate.
To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.
Last reviewed: 25 April 2026.