Direct answer. Visit eshram.gov.in → Already Registered → Login with UAN + DOB OR mobile + OTP. e-Shram card is free, lifetime-valid, and provides automatic enrollment in PMSBY (Rs. 2 lakh accident insurance) for unorganised workers.
| What you need | Aadhaar + Aadhaar-linked mobile + bank account |
| Official portal | eshram.gov.in |
| Cost | Free (lifetime validity) |
| Eligibility | Unorganised workers aged 16-59 |
| Auto-coverage | PMSBY accident insurance Rs. 2 lakh |
| Helpline | 14434 (toll-free) |
| eshram-care@gov.in | |
| Statutory base | Unorganised Workers' Social Security Act 2008 |
What we hear from RTI Wiki users: Ravi, a 34-year-old construction worker in Delhi, registered for e-Shram in 2022. After a workplace accident in 2024 (broken leg), he tried to claim PMSBY but the bank said his policy was inactive. He filed an RTI to State Welfare Department asking PMSBY enrollment status + reason for inactivation. Reply in 19 days flagged that his bank account had been dormant > 1 year, auto-deactivating PMSBY. He revived the account; PMSBY auto-renewed; partial-disability claim of Rs. 1 lakh processed within 60 days.
e-Shram: 14434 (toll-free) · eshram-care@gov.in · CSC for offline help (Rs. 0)
The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.
File an RTI to: State Labour Department + District Welfare Officer
Ask these 5 questions:
→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.
→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.
→ For deeper case-law on this scenario: Full RTI playbook — all 100+ scenarios.
To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.
Last reviewed: 25 April 2026.