How to check cybercrime complaint status (NCRP)

1. Visit cybercrime.gov.in → Track Your Complaint.
2. Enter acknowledgment ID + mobile/email used.
3. Status shows current stage: Submitted → Assigned → Under Investigation → Closed.
4. For financial fraud: in addition to NCRP, file with bank within 3 days for full liability protection (RBI 2017 framework).
5. Track money-recovery via I4C (Indian Cyber Crime Coordination Centre) updates.
6. For state-level cyber cell complaints: each state has its own portal too (e.g., Maharashtra Cyber).

The National Cyber Crime Reporting Portal (NCRP) at cybercrime.gov.in is the primary online platform for tracking cybercrime complaints in India. Here is the complete walkthrough:

1. Step 1: Open cybercrime.gov.in on any browser. No login is needed for status tracking.
2. Step 2: Click the “Check Complaint Status” or “Track Your Complaint” button on the homepage.
3. Step 3: Enter your Acknowledgment ID (a unique 14-digit alphanumeric code received via SMS/email when you filed the complaint — format: `3xxxxxXXXXXXXXXX`).
4. Step 4: Enter the registered mobile number or email address used during filing. An OTP will be sent for verification.
5. Step 5: After OTP verification, you will see the current status with timestamps for each stage:
   • Submitted — complaint received and logged
   • Assigned to Police/Cyber Cell — routed to the relevant jurisdictional police station
   • Under Investigation — FIR may or may not be registered yet (see FIR tracking below)
   • Disposed / Closed — resolved, transferred, or marked no-action

1. Step 6: Screenshot or download the status page for your records. If status shows “Disposed” but no action was taken, see our guide: complaint disposed without action.

If you lost your acknowledgment ID: Contact the NCRP helpline at 1930 or 155260 with the mobile number used during filing. They can resend the acknowledgment SMS. Alternatively, email [email protected] with your name, mobile number, and approximate date of complaint.

Status not showing? The most common reasons are:

• Wrong acknowledgment ID — check the SMS carefully (characters can look similar: 0/O, 1/I/l, B/8)
• You're entering a different mobile/email than what was used
• The complaint was filed anonymously (anonymous complaints cannot be tracked online)

An NCRP complaint is not automatically an FIR. When a complaint is assigned to a police station, the station must decide whether to register a formal FIR under §154 BNSS (formerly CrPC §154). Here is how to track by FIR number:

1. If you know the FIR number: Visit your state's police website (most states have an online FIR search). Enter the FIR number, district, and year.
2. If FIR was registered by Cyber Cell: Call the Cyber Cell directly. Every state Cyber Cell maintains a FIR register. Ask for the investigating officer's name and contact.
3. If you have only the NCRP acknowledgment ID and no FIR number yet: This likely means no FIR has been registered. The complaint may still be at the “Assigned” or “Under Investigation” stage without FIR conversion.
4. If police refuse to register an FIR: File a §156(3) BNSS application (formerly §156(3) CrPC) to the nearest Magistrate. The Magistrate can direct police to register the FIR. Learn more: FIR vs NCR vs Complaint — differences explained.

Important: The NCRP portal itself does not display FIR numbers. You must contact the assigned police station or Cyber Cell to get the FIR number once registered.

If you haven't filed yet, here is the complete process:

1. Step 1: Go to cybercrime.gov.in → click “File a Complaint”.
2. Step 2: Choose the category:
   • Women/Child Related Crime — harassment, sextortion, CSAM, deepfake abuse
   • Financial Fraud — UPI scam, banking fraud, investment fraud, crypto scam
   • Other Cybercrime — hacking, identity theft, social media impersonation, phishing
3. Step 3: Log in or report anonymously. For financial fraud, login is mandatory (for money-trail recovery). Use your mobile number with OTP.
4. Step 4: Fill the complaint form:
   • Victim details (name, address, state, district)
   • Incident details (date, time, nature of fraud)
   • Suspect details (phone number, UPI ID, bank account, website — if known)
   • Upload evidence: screenshots, transaction SMS, bank statement, call recordings, WhatsApp chats
5. Step 5: Submit. You'll receive an Acknowledgment ID via SMS and email. Save this — it's your tracking reference.
6. Step 6: For financial fraud: immediately call 1930 (before or right after filing). The helpline routes to your bank + receiving bank for account freeze. This is time-critical.

For detailed guidance on specific fraud types, see:

• How to file a cybercrime complaint in 2026 — complete step-by-step with screenshots
• UPI fraud recovery guide
• ATM fraud recovery
• OTP bank scam recovery
• SIM swap fraud guide
• PAN/Aadhaar fraud recovery
• Digital arrest scam — 7-minute rescue
• Report scam call/number

The NCRP status tracker shows one of several stages. Here is what each actually means for you:

Red flag: If status shows “Disposed” within days of filing without any investigation, it may have been wrongly closed. See: complaint disposed without action — what to do.

If your complaint has been sitting at the same status for more than 30-60 days with no visible progress:

• Step 1 — Contact the Cyber Cell directly: Call the assigned state Cyber Cell (search “[your state] cyber cell contact number”). Ask for the investigating officer and the current status.
• Step 2 — Visit the police station in person: Take a printout of your NCRP acknowledgment, all evidence, and your ID. Ask for written acknowledgement of your visit.
• Step 3 — File a written follow-up: Submit a written application to the SHO / Cyber Cell in-charge requesting an update and FIR registration. Keep a copy with receiving stamp.
• Step 4 — File an RTI: If no response in 30 days from follow-up, file an RTI to the Cyber Cell's Public Information Officer (PIO). See: RTI section below.
• Step 5 — Approach the Magistrate: If police still refuse to act, file a §156(3) BNSS complaint before a Judicial Magistrate seeking a direction to register FIR. See: FIR vs NCR vs Complaint.
• Step 6 — Approach State Human Rights Commission: In cases of severe negligence (especially financial fraud involving large sums), the State Human Rights Commission can intervene.

Also see: RTI for cybercrime complaint status — the master guide with full RTI draft questions and procedure.

When local police and Cyber Cell are unresponsive, escalation is your right:

1. Level 1 — SP / Cyber Cell Head: Write to the Superintendent of Police or Cyber Cell head of your district. Cite the NCRP acknowledgment ID and the time elapsed.
2. Level 2 — State DGP (Director General of Police): Every state DGP has a public grievance portal or email. File a formal complaint citing the NCRP ID, local police's inaction, and the financial/personal impact.
3. Level 3 — I4C (Indian Cyber Crime Coordination Centre): I4C under the Ministry of Home Affairs (mha.gov.in) coordinates all cybercrime investigation across India. Email or write to I4C with full details.
4. Level 4 — NHRC / State Human Rights Commission: For gross negligence, file a complaint with the National Human Rights Commission.
5. Level 5 — Grievance portal: Use CPGRAMS (Centralized Public Grievance Redress and Monitoring System) to escalate to the Ministry of Home Affairs directly.

Pro tip: Escalation works best when you have documented evidence of prior attempts — copies of follow-up applications, RTI replies, and communication records. Always maintain a paper trail.

Under §6(1) of the RTI Act 2005, you have a statutory right to demand information from any public authority — including police and Cyber Cells. If your complaint is stuck, an RTI is the most powerful tool.

File an RTI to: Cyber Cell + State Cybercrime Coordinator + I4C (Indian Cyber Crime Coordination Centre)

The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.

Ask these questions in your RTI:

1. Current status of complaint acknowledged as [your acknowledgment ID]
2. Name and designation of the investigating officer assigned
3. Whether FIR has been registered; if not, reasons for non-registration
4. Status of money-trail freeze / bank account lien-marking (for financial fraud)
5. Time-frame for completion of investigation
6. Whether the complaint was disposed; if yes, the reason for disposal
7. Details of action taken on the complaint to date

→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the questions above.

→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.

→ For deeper case-law on this scenario: Read the full RTI guide for cybercrime complaint status.

→ Full RTI Act reference: RTI Act 2005 — complete guide with sections, fees, and case law.

According to the National Crime Records Bureau (NCRB) Crime in India report, cybercrime incidents have been rising sharply year-over-year. Below is a summary of the top 10 states by cybercrime cases reported (NCRB data, latest available):

What these numbers mean for you: High-volume states (Telangana, Karnataka, Maharashtra) tend to have better-equipped Cyber Cells but also face heavier caseloads — meaning your complaint may take longer. Lower-volume states may have less specialized infrastructure. Regardless of state, the 1930 helpline and NCRP portal are national-level resources.

For state-specific FIR status tracking: state-by-state FIR status guide.

What we hear from RTI Wiki users: Pradeep, a 45-year-old businessman in Pune, lost Rs. 2.8 lakh to a UPI scam (impersonator pretending to be his bank manager). He called 1930 within 4 hours and filed online complaint at cybercrime.gov.in. Status said “Under Investigation” for 41 days with no recovery update. He filed an RTI to Cyber Cell Pune asking complaint status + money-trail freeze status + recovery process. Reply in 26 days revealed Rs. 1.8 lakh had been frozen at the receiving bank but recovery proceedings hadn't started. He pushed via state Lokayukta + courts; recovered Rs. 1.6 lakh in 4 months.

Read more recovery stories and guides:

• Cyber fraud money refund guide
• Bank account frozen due to cybercrime — lien removal guide
• RTI Lokayukta — police not exempt under §24

• Wrong category selected — system can't route correctly. Fix: re-file under correct category (Women/Children, Financial, Other).
• Insufficient evidence — screenshots, transaction details missing. Fix: attach all via portal.
• Police didn't register FIR — convert online complaint to FIR via §156(3) magistrate complaint.
• Cross-jurisdiction issue — fraudster in different state. Fix: I4C coordinates; or file in fraudster's jurisdiction.
• Account-freeze missed 24-hour window — recovery becomes harder. Fix: still file; partial recovery possible.
• Same-day filing at bank vs NCRP — inconsistency. Bank gets priority for liability protection (RBI rules).
• Duplicate complaints — filing the same complaint multiple times can cause the system to flag/merge them, causing delays. File once per incident.

• 1930 within 24 hours of fraud is the SINGLE MOST IMPORTANT step — police can freeze receiver bank account if reported fast. Recovery rate drops dramatically after 24 hours.
• Sakhi One Stop Centre (181) — for women victims of cyber harassment.
• Bank liability under RBI 2017 framework: for unauthorized transactions, bank is liable for full amount IF you report within 3 working days.
• FIR vs online complaint: NCRP complaint is NOT a FIR. For FIR, escalate to local PS or §156(3) magistrate complaint.
• Crypto fraud / NFT scams — file at NCRP under “Other Cybercrime”; specialized cells in major cities.
• Save the SMS acknowledgment — it is your only proof of complaint registration. Screenshot it and email it to yourself.
• Report scam numbers at our scam call reporting guide — helps authorities build pattern databases.

NCRP: 1930 (financial 24/7) · 155260 (general) · [email protected] · State cyber cells (e.g., Maharashtra Cyber: 7058999999)

The official SLA on this service is published. If your status is stuck beyond it, you have a statutory right under §6 RTI Act 2005 to demand information from the public authority. Reply mandatory in 30 days.

File an RTI to: Cyber Cell + State Cybercrime Coordinator + I4C (Indian Cyber Crime Coordination Centre)

Ask these 5 questions:

1. complaint status by acknowledgment
2. investigation officer
3. money-trail freeze status
4. projected resolution
5. recovery process

→ Use our free AI RTI Drafter to generate a complete §6(1) application in 60 seconds. The Drafter pre-fills your name, address, fee statement, and the 5 questions above.

→ Or speak it in हिन्दी / English / 9 other Indian languages via AwaazRTI.

→ For deeper case-law on this scenario: Read the full RTI guide for cybercrime complaint status.

Many citizens confuse an NCRP complaint with a formal FIR. They are legally distinct:

For a full comparison: cybercrime portal vs police station and FIR vs NCR vs Complaint.

Possible if reported within 24 hours via 1930 (police can freeze) + within 3 days at bank (full liability). After 7 days, recovery rate < 20%.

Visit local PS with NCRP acknowledgment + evidence; if PS refuses, file §156(3) magistrate complaint.

Yes — NCRP allows anonymous complaints (lower priority but accepted).

No — NCRP is a complaint registration; FIR requires PS registration under CrPC §154 / §154 BNSS.

Banking Ombudsman complaint at rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2333; mandatory pre-litigation step.

Typically 7-15 days for initial assignment to a Cyber Cell. After assignment, investigation updates may take 30-90 days. If no update beyond 60 days, follow up with the assigned Cyber Cell or file an RTI.

Not directly via the portal. Call the NCRP helpline 1930 or 155260 with your registered mobile number — they can resend the acknowledgment. You can also email [email protected] with your name, mobile number, and approximate filing date.

NCRP (cybercrime.gov.in) is the national-level portal managed by the Ministry of Home Affairs. State portals (e.g., Maharashtra Cyber, Karnataka Cyber Crime) are state-specific. NCRP complaints are automatically routed to the state Cyber Cell of the victim's jurisdiction. You can file at either, but NCRP is recommended for pan-India coordination. See: cybercrime portal vs police station.

Yes — you can file on behalf of a family member, friend, or dependent. You'll need their details (name, contact, bank details if financial fraud) and evidence. Select “Report on behalf of someone” during filing. However, the victim may later need to visit the Cyber Cell for statement recording.

NCRP automatically handles cross-jurisdiction routing. The complaint is assigned to the Cyber Cell of the victim's location, which then coordinates with the fraudster's jurisdiction Cyber Cell via I4C. You do not need to file separately in the fraudster's state.

Visit cybercrime.gov.in → Report Suspect → enter the phone number, UPI ID, or website URL. This helps authorities build fraudster databases. See our guide: report scam call/number.

If your account was frozen/liened because you received money from a fraud-flagged source, you need to approach the Cyber Cell that issued the lien with proof of legitimate transaction. See our detailed guide: bank account debit freeze / lien removal.

To check status: use the official portal listed above with your reference number. SLA is published; if stuck beyond it, file a free RTI.

• If status is normal → wait the published SLA, then download/use your document
• If status is delayed → click 🪄 AI RTI Drafter now; complete §6 application in 60 seconds
• If status is rejected → demand reasons under §4(1)(d) RTI Act; appeal/represent
• For state-specific guidance → see state-by-state guide

• 🪄 AI RTI Drafter — type problem, get §6 application
• 🎤 AwaazRTI — voice-to-RTI in 11 Indian languages
• 🔮 Outcome Predictor — score your draft's win-likelihood
• ⚖️ First Appeal Generator — §19(1) draft on Day 31
• 📬 PIO Reply Checker — analyse evasive replies
• 📅 Timeline Calculator — track 30-day window
• 💰 Fee Calculator — state-wise fees
• 🔍 RTI Research — AI Q&A from this site

• Master guide: Full RTI for cybercrime complaint status
• File a complaint: How to file a cybercrime complaint in 2026
• Portal vs police station: Cybercrime portal vs police station
• Complaint disposed without action: Complaint disposed without action
• Account frozen / lien removal: Bank account lien removal
• UPI fraud recovery: UPI fraud recovery guide
• ATM fraud recovery: ATM fraud recovery
• SIM swap fraud: SIM swap fraud — telecom not at fault · SIM swap fraud guide
• OTP bank scam: OTP bank scam recovery
• PAN/Aadhaar fraud: PAN/Aadhaar fraud recovery
• Digital arrest scam: Digital arrest scam — 7-minute rescue
• Report scam numbers: Report scam call/number
• Threat to leak private video: Threat to leak private video — §506
• State-by-state: Pick your state
• Citizen RTI playbook: All 100+ scenarios
• The RTI Act 2005: Complete guide
• All status-check guides: All 25 status-check pages
• FIR vs NCR vs Complaint: Differences explained
• RBI positive pay system: RBI positive pay — cheque fraud
• Visa fraud recovery: Visa fraud recovery guide

• NCRP / cybercrime.gov.in — National Cyber Crime Reporting Portal (official complaint filing and tracking)
• Ministry of Home Affairs — MHA Cyber & Information Security Division (I4C parent ministry)
• NCRB Crime in India 2022 — NCRB Crime in India 2022 Report (state-wise cybercrime statistics)
• NCRB (general) — ncrb.gov.in (latest reports and crime data)
• RTI Act 2005 — §§6, 7, 19; see RTI Act 2005 complete guide
• IT Act 2000 + 2008 amendment — statutory basis for cybercrime offences
• BNSS 2023 — §154 (FIR registration), §156(3) (magistrate direction)
• RBI Zero Liability Framework — RBI circular on unauthorized electronic transactions (bank liability for fraud reported within 3 days)
• CPGRAMS — pgportal.gov.in (centralized public grievance portal)

Last reviewed: 10 July 2026.