Quick Reply: A Ticket Deposit Receipt is processed under the Railway Passengers (Cancellation of Ticket and Refund of Fare) Rules, 2015. The TDR log, the recorded ground, and the refund order are records. Ask for them under RTI. A train-ticket refund is not an original complaint before the National Commission.
Topic explainer · statute and one real CIC disposal · not a reported NCDRC case
No NCDRC original complaint for a TDR refund can exist under the 2021 jurisdiction rules. Use RTI for the record, and the District Commission for deficiency if the facts warrant it.
| Nature | Topic explainer. Not a case report. |
|---|---|
| Primary law | Railway Passengers (Cancellation of Ticket and Refund of Fare) Rules, 2015 |
| RTI route | RTI Act, 2005, ss.2(f), 6(1), 7(1) |
| Forum note | Consumer Protection (Jurisdiction) Rules, 2021, notified 30 December 2021 |
| Real decision fetched | Bhuvneshwar Dwivedi vs Western Railway Mumbai on 10 January, 2025, CIC |
There is no verified NCDRC decision that auto-rejection of a TDR without verification is deficiency of service. That proposition is not published here as case law. What can be stated from primary text is narrower. The 2015 Rules define TDR and fix when a refund is admissible. Those processing records are information. In Bhuvneshwar Dwivedi vs Western Railway Mumbai the CPIO's record showed how the TDR was registered, why a first 50% refund issued, and how a later full refund followed after IRCTC changed the TDR reason. The Commission then closed the appeal because the RTI issue had been resolved.
Rule 2(n) of the 2015 Rules defines TDR as the ticket deposit receipt issued in lieu of a surrendered ticket, or the on-line TDR filed for an internet ticket. Rule 8(7) states that no refund is admissible on a confirmed ticket if it is not cancelled or an on-line TDR is not filed up to four hours before scheduled departure. Other rules deal with late-running trains and certificates from ticket-checking staff. The Rules are the refund code. They are not a blank cheque for a template rejection, and they are not a reported holding that every auto-rejection is deficiency.
Ask IRCTC or the zonal railway CPIO for the TDR registration entry, the ground recorded, the refund-processing log, and any chart-verification note if “not boarded” was cited. File with the Central public authority that holds the record.
A consumer complaint about a ticket refund belongs, by value, in the District Commission. The 2021 Jurisdiction Rules, notified on 30 December 2021, set original jurisdiction of the National Commission at consideration above ₹2 crore. A TDR refund cannot meet that threshold. Do not cite a National Commission “CC” number for a train ticket.
Editorial summary, not a certified report. This page states statute and, where named, a real decision that was fetched. It is not a substitute for the full text. RTI Wiki is not a legal service.
Last reviewed: 11 September 2026.