Table of Contents

Railway refund / ticketing records — CIC

Central Information Commission · 2020-01-01 · Citation awaited

Own railway refund dispute: full access. Aggregate refund-delay metrics = §4 disclosure.

Case details

Court Central Information Commission
Decided 2020-01-01
Citation Citation awaited
Petitioner Passenger / RTI applicant
Respondent IRCTC / Railways
RTI Act sections §7, §8
Outcome Applicant allowed

Outcome

Passenger's own ticket-refund dispute file fully disclosable; aggregate refund-delay metrics § 4 material.

Ratio decidendi

A passenger is entitled to complete records of their own ticket-refund dispute — TDR filing, railway response, refund-computation sheet. Aggregate metrics of refund processing time, success rate by category, top-cause rejection data are §4(1)(b) public-interest records.

Keywords

railway, IRCTC, CIC, refund, TDR

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Editorial summary · last reviewed 21 April 2026.