RTI helplines that citizens actually use

Helplines can be a lifeline when the online portal is down or the applicant is non-tech-savvy. Here are the ones that actually take calls, take drafts, and file on your behalf — not just recorded messages.

• 1800-11-4014 — PMO CPGRAMS (RTI-adjacent grievance).
• 1800-11-0111 — DoPT RTI helpline (Delhi-based).

• Maharashtra RTI helpline — Mumbai and Pune lines; operational; Marathi/Hindi/English.
• Karnataka RTI helpdesk — Bangalore-based.
• Kerala RTI facilitation — one of the best run, free-of-cost filing assistance.
• Delhi RTI Cell — 011-based; staff takes drafts.
• Rajasthan Sampark helpline — broader grievance but handles RTI.
• Tamil Nadu Maavattam — district-level RTI kiosks.

• SNS Foundation — national.
• Satark Nagrik Sangathan (SNS Delhi) — drafts, counsels.
• Mazdoor Kisan Shakti Sangathan (MKSS) — rural India focus.
• Commonwealth Human Rights Initiative (CHRI) — legal support.

1. Help you frame the 5 questions.
2. Advise on the right PA.
3. Even file the RTI on your behalf and track.

1. Force a PIO to reply faster.
2. Guarantee favourable CIC order.

1. State government helpline directories (April 2026).
2. NGO websites.

Last reviewed: 25 April 2026.