RTI helplines that citizens actually use

Helplines can be a lifeline when the online portal is down or the applicant is non-tech-savvy. Here are the ones that actually take calls, take drafts, and file on your behalf — not just recorded messages.

• 1800-11-4014 — PMO CPGRAMS (RTI-adjacent grievance).
• 1800-11-0111 — DoPT RTI helpline (Delhi-based).

• Maharashtra RTI helpline — Mumbai and Pune lines; operational; Marathi/Hindi/English.
• Karnataka RTI helpdesk — Bangalore-based.
• Kerala RTI facilitation — one of the best run, free-of-cost filing assistance.
• Delhi RTI Cell — 011-based; staff takes drafts.
• Rajasthan Sampark helpline — broader grievance but handles RTI.
• Tamil Nadu Maavattam — district-level RTI kiosks.

• SNS Foundation — national.
• Satark Nagrik Sangathan (SNS Delhi) — drafts, counsels.
• Mazdoor Kisan Shakti Sangathan (MKSS) — rural India focus.
• Commonwealth Human Rights Initiative (CHRI) — legal support.

1. Help you frame the 5 questions.
2. Advise on the right PA.
3. Even file the RTI on your behalf and track.

1. Force a PIO to reply faster.
2. Guarantee favourable CIC order.

1. State government helpline directories (April 2026).
2. NGO websites.

This blog post is part of RTI Wiki's editorial coverage of India's information-rights ecosystem under the Right to Information Act, 2005. We track court rulings, policy changes, RTI activist work, and citizen success stories monthly. Subscribe to the monthly newsletter for a curated digest.

1. File a free RTI on a related issue using the AI RTI Drafter.
2. Track deadlines with the Timeline Tracker (Day 30 + Day 60 alerts).
3. If your reply is evasive, paste it into the PIO Reply Checker.
4. For voice input in 11 Indian languages, use AwaazRTI.

• Right to Information Act, 2005 — full text
• CPIO Supreme Court v. Subhash Chandra Agarwal (2020) 5 SCC 481 — Constitution Bench
• Anjali Bhardwaj v. UoI (2019) 9 SCC 199 — IC accountability
• DPDP Act 2023 + DPDP Rules 2025 (in force 14 Nov 2025)

• Case-law database (300+)
• Master directory of landmark RTI rulings
• State RTI rules
• Free RTI tools
• RTI Act, 2005