Reviewed on: 2026-06-12.
Your broker's ledger shows a balance you do not recognise. Or a bonus issue was announced months ago and the shares never reached your demat account. This category is for problems with market investments: shares, demat accounts, broker conduct, corporate actions and holdings that get locked or frozen. It is not for bank deposits or account operations, which sit under banking and money, and not for loans or credit reports, which sit under loans, credit reports and recovery.
The escalation path in this category has three rungs. First, complain in writing to the broker or depository participant and keep the ticket number. Second, escalate to the stock exchange, NSE or BSE, through its investor grievance cell. Third, file on SEBI SCORES at scores.sebi.gov.in, which tracks the complaint with deadlines. For demat record issues, the depositories NSDL and CDSL have their own grievance routes.
One point about RTI. Brokers, depository participants and listed companies are private bodies, so you cannot file RTI against them. You can file RTI with SEBI to ask what action was taken on your SCORES complaint, and that pressure often moves a stuck case. The guides below show both routes where they apply.
For a different issue, open all practical guides.