RBI Ombudsman as of 1 July 2026: Bank, certain NBFC, prepaid-instrument and credit-information complaints go under the Reserve Bank - Integrated Ombudsman Scheme, 2026, which replaced RB-IOS 2021 from 1 July 2026. First complain to the entity. If there is no reply in 30 days (or the longer NPCI/card-network window, if it applies) or you reject the reply, file free at cms.rbi.org.in within 90 days. The Ombudsman can award up to Rs 30 lakh for consequential loss and up to Rs 3 lakh for time, expenses and harassment. Complaints received before 1 July 2026 stay under the 2021 scheme. Source: RBI FAQ, updated 1 July 2026 and the RB-IOS 2026 FAQ PDF dated 1 July 2026.
Last reviewed: 13 August 2026.
Quick answer: A lost NOC does not recreate a closed loan. Ask the bank or NBFC for a duplicate due-clearance or closure certificate and Form 35 signed by the registered owner and financier. Parivahan's official hypothecation-termination guidance identifies Form 35, the registration certificate and appropriate Rule 81 fee; its list marks several additional documents as state-dependent.
A lost NOC does not recreate a closed loan. Ask the bank or NBFC for a duplicate due-clearance or closure certificate and Form 35 signed by the registered owner and financier. Parivahan's official hypothecation-termination guidance identifies Form 35, the registration certificate and appropriate Rule 81 fee; its list marks several additional documents as state-dependent. After checking every vehicle identifier, apply for hypothecation termination through the official Vahan service if enabled for your state, or at the registering authority. Do not rely on a nationwide ₹100–₹500 fee or one-to-four-week promise. The fee, online flow, supporting list and RC delivery vary by state.
The lender proves the finance agreement ended; the RTO removes the endorsement from the registration record. A loan shown closed in a credit report does not by itself update the RC, and an updated RC is not a substitute for the lender's account closure record. Keep both.
Use the service owner's written grievance route first and preserve its acknowledgement. Escalate only to the regulator, appellate authority, Commission or police route that applies to this issue. A telephone assurance is not a closure record. If a public authority holds the missing status, note, inspection report or reason, request that existing record precisely; RTI does not compel a desired service outcome.
For drafting and appeal strategy, use Book: RTI Explained — A Practical Guide for Every Indian. Never put an Aadhaar number, bank credentials, OTP, password or irrelevant medical record in a public RTI application.
No. The debt record does not change because paper was lost; obtain replacement closure documents.
Parivahan's official guidance identifies Form 35 signed by the owner and financier for hypothecation termination.
No. Parivahan marks several supporting documents as state-dependent. Follow the current Vahan or RTO checklist.
Do not rely on it. Obtain the financier's signed Form 35 and due-clearance certificate required by the official process.
Safety note: Use only the official domains linked above. Verify any later rule, fee, form or contact change on the responsible authority's current website before acting.