Table of Contents
EPS-95 Pension Delay: EPFiGMS, PPO Status and RTI
Direct answer: Do not wait on a guessed statutory deadline. Confirm that the pension claim was actually submitted, identify the EPFO office, save the acknowledgement and check EPFO's pension-status service. File an EPFiGMS grievance with the UAN, claim or PPO number and missing action. EPFO's contact page says that if the grievance remains pending for more than 15 days, or its resolution is unsatisfactory, email the Central Services Division with the EPFiGMS reference. RTI can then seek the calculation sheet, deficiency and date-wise file movement.
Last reviewed: 13 August 2026.
First identify what is delayed
There are several different EPS problems: Form 10D not accepted, employer service details not reconciled, claim pending in EPFO, PPO generated but pension not credited, wrong bank mapping, digital life certificate issue, or a disputed pension calculation. The remedy depends on the stage.
Collect the claim acknowledgement, UAN, member IDs, service history, date of birth, bank proof, claim status and every deficiency message. If a PPO exists, use EPFO's Pensioners' Portal to check PPO and payment status.
File a complete EPFiGMS grievance
Choose the correct member or pensioner category and office. State one issue per grievance and attach a chronological table. Ask for a measurable action: process the claim, identify the deficiency, correct the service record, issue the PPO, trace a failed credit, or supply the pension calculation.
EPFO publishes helpdesk 14470 and directs members to EPFiGMS. Its current contact page says to escalate a grievance pending over 15 days, or an unsatisfactory resolution, to [email protected] with the registered grievance reference and specific issue.
Use RTI for the missing record
If the grievance gives no usable record, send a narrow RTI to the relevant EPFO office:
1. Date-wise movement and present recorded stage of claim number ____. 2. Copy of every deficiency or objection recorded on the claim. 3. Copy of the pension calculation sheet and service period used. 4. Date and reference of PPO generation or bank transmission, if completed. 5. Name and designation of the office currently responsible for the file.
Do not claim that most pension cases clear in 15 days after RTI. That is not an official promise. RTI obtains records; EPFiGMS and the pension-processing channel seek the service remedy.
Higher-pension and calculation disputes
Keep these separate from an ordinary delayed pension. Ask for the specific option, demand, contribution and calculation record applicable to your case. Do not use a generic formula without checking pensionable salary, service and the scheme provisions that apply.
Frequently asked questions
Where can I check PPO or pension status?
Use EPFO's official Pensioners' Portal, which provides PPO enquiry, pension status and payment-bank services.
When should I escalate an EPFiGMS grievance?
EPFO's current contact page says after it is pending more than 15 days or if the quality of resolution is unsatisfactory, quoting the grievance reference.
Can RTI calculate my pension?
No. Ask for the calculation sheet, inputs and rule applied. Challenge the service decision through the appropriate EPFO process.