National Consumer Helpline 1915 — guide (2026)

• Phone: 1915 (toll-free)
• Address: Department of Consumer Affairs, Krishi Bhavan, New Delhi 110001
• Email: national-helpline@nic.in
• Hours: 24×7 IVR · agents 9:30am-5:30pm

File at e-Daakhil: edaakhil.nic.in. Online + free.

District Forum jurisdiction. Above: State Commission.

Banking Ombudsman: bankingombudsman.rbi.org.in.

IRDAI: irdai.gov.in OR igms.irda.gov.in.

Helplines often log a complaint without solving it. RTI gives you the file noting + officer name + actual reasoning, and most stuck cases clear within 7-15 days.

1. Status of my complaint / application no. _____ dated _____ as on date.
2. Name + designation of the officer assigned to my file.
3. Reasons for delay beyond the statutory timeline.
4. Copy of any noting / movement of my file in the past 30 days.
5. Likely date of resolution.

Auto-fill the PIO + your case: Open the RTI Drafter →

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Last reviewed: 25 April 2026.