NHAI, the Indian Highways Management Company Limited (IHMCL), the National Payments Corporation of India (NPCI) for the FASTag NETC platform, and the concessionaire of each toll plaza together govern toll collection. They are public authorities or substantially-financed bodies under Section 2(h) of the RTI Act 2005. An RTI under Section 6 to NHAI's PIO and the concessionaire's regulator can pull the reader log, transaction trail, traffic count and concession agreement within 30 days.
Use this guide if (a) FASTag deducted twice for one crossing; (b) FASTag deducted at a barrier where you did not pass; © the toll fee charged exceeds the gazette notification; (d) blacklisted FASTag was wrongly assessed double toll; (e) you want a copy of the concession agreement to verify exemptions (eg local resident discount, ambulance, defence); (f) overdimensional / overweight charge was wrongly applied.
The CIC has held in Praveen Sehgal v NHAI (CIC, 2019) and similar later cases that toll plaza concession agreements, traffic count and reader logs are disclosable, with redactions for genuinely confidential commercial information under Section 8(1)(d) only as far as necessary.
To, The Public Information Officer, National Highways Authority of India / IHMCL, [Address] [Email if applicable] Subject: RTI under Section 6 regarding FASTag transaction at toll plaza [name and ID] dated [DD/MM/YYYY HH:MM], TRN [number], vehicle [registration] Sir / Madam, I, [Full name], a citizen of India, owner of vehicle bearing registration [VRN], holder of FASTag tag ID [last six], request the following under the RTI Act 2005. Fee of Rs. 10 paid online / by IPO. In respect of the transaction(s) at toll plaza [name], plaza ID [if known], lane [number], on [DD/MM/YYYY] at [HH:MM]: 1. Reader log entry for my tag ID, including read attempts, success / failure flag and amount charged. 2. Automatic Vehicle Classification (AVC) record and the lane camera image / video extract for that minute (with third-party plates redacted). 3. Traffic count register for that minute or hour, indicating the number of vehicles processed in that lane. 4. Gazette notified toll rate applicable on the said date for my vehicle category, with the notification reference. 5. Whether any double-deduction error was logged or auto-reversed; if reversed, the reversal TRN. 6. Copy of the concession agreement clause governing exemptions (local resident, defence, ambulance, etc) and the SOP for granting them. 7. SOP for FASTag dispute resolution and refund timelines under NETC. 8. Status of any complaint filed by me, including ticket number, date and present custodian. 9. Standard Operating Procedure for blacklisted-tag handling and wrongful penalty. 10. Reason recorded in writing for delay in refund beyond the NETC dispute timeline. I invoke Section 10 (severability). I undertake to pay further fee under Section 7(3). Yours faithfully, [Signature, name, date]
Largely yes, with specific commercial figures redacted under Section 8(1)(d) only where truly necessary. Exemption clauses, definitions and rate annexures are routinely disclosed.
Per NETC procedure, issuer banks must resolve a dispute within 30 days, and acquirer banks within a similar window. Beyond that, escalate.
Yes, but only the frame relevant to your vehicle, with third-party number plates redacted under Section 10 read with 8(1)(j).
Yes, it is a Section 8 company under NHAI, fully government-owned, with a designated CPIO.
Through the consumer commission for deficiency of service, yes. The RTI reply on the reader log and SOP is the evidence.
State PWD or the state highways authority is the public authority. RTI to that office plus the concessionaire's regulator.
Yes, for NHAI through rtionline.gov.in.
Last reviewed: 9 May 2026.