RTI Application for LPG Refill Delay: Indane HP Bharat Sample 2026

• Your LPG refill is not delivered within the time-line in the dealership agreement
• You suspect black-marketing or short supply by the distributor
• Home-delivery is denied even though you booked through the official channel
• You want to compare actual deliveries against allotment to the distributor

• If you have not yet booked a refill (book first, then RTI on delay)
• If the dispute is purely on price and government rate is published (price is in the public domain)
• If you want personal delivery records of other consumers (Section 8(1)(j) applies)

To,
The Central Public Information Officer
[Indane / HP / Bharat] Petroleum Corporation Ltd
[Full Address, Pin Code]

Sub: Request for information under Section 6(1) of the RTI Act, 2005,
     regarding non-supply of LPG refill by my distributor.

Sir / Madam,

Please supply me the following information.

Details of LPG connection:
  Name of LPG distributor: M/s ____________
  Address of LPG distributor: ____________
  Consumer number: ____________
  Address of consumer: ____________
  Date of last refill booking: ____________

Information sought:

[1] Certified copy of the dealership agreement between [Indane / HP /
    BP] and M/s ____________ (distributor name) for distribution of
    LPG cylinders, including the terms and conditions and the
    services and facilities required to be provided by the dealer
    to consumers.

[2] List showing (a) consumer number, (b) date of booking, (c) date
    of delivery and (d) bill / cash-memo number and date for all
    domestic LPG cylinders booked and delivered by M/s ____________
    from ____________ to ____________ (two days before the date of
    booking and one day after delivery, or the date of this
    application if refill is not received).

[3] Date-wise quantity in number of cylinders supplied by [Indane /
    HP / BP] to M/s ____________ (distributor name) from
    ____________ to ____________.

[4] List showing date-wise home-delivery and cash-and-carry delivery
    of LPG refill in respect of my consumer number ____________
    from ____________ to ____________ (six months prior date to
    date of application).

[5] Reasons in writing for non-supply of refill within the time-line
    in the dealership agreement.

[6] Names, designations and office addresses of officers responsible
    for monitoring the said distributor.

Application fee of Rs 10 is enclosed as IPO No. ____________ payable
to the Accounts Officer, [Oil Company]. Please send the information
to the address below by registered post.

Yours faithfully,
[Signature]
[Name, consumer number, address]
[Phone, email]
[Date]

[Date]
To,
The First Appellate Authority
[Public Authority Name]
[Address]

Sub: First appeal under Section 19(1) of the RTI Act, 2005, against
     the order of the PIO dated [____] / against deemed refusal
     under Section 7(2), in respect of my RTI dated [____].

Sir / Madam,

1. I had filed an RTI application dated [____] seeking the
   information described in the enclosure (Annexure A).
2. The PIO has [refused / not replied / partly replied] vide letter
   dated [____]. The reply does not satisfy the requirements of
   Sections 7(8) and 8 of the RTI Act, 2005, for the reasons set
   out below.
3. Grounds of appeal:
   (a) The reply does not record reasons for refusal, contrary to
       Section 7(8) and Section 19(5).
   (b) The PIO has not applied Section 8(2) public-interest
       balancing.
   (c) Severable parts under Section 10 have not been supplied.
   (d) [add specific factual grounds].
4. Prayer: I pray that the FAA may be pleased to direct the PIO to
   supply the information sought, free of cost under Section 7(6),
   and to record findings on PIO conduct.

Yours faithfully,
[Name and signature]
[Address, phone, email]

The dealer is the agent of the oil company; the oil company is the public authority. The CPIO of the oil company holds or can compel the records under Section 5(4). File the RTI with the oil-company CPIO, not the dealer directly.

Generally yes. Section 8(1)(d) commercial confidence may be raised in part, but the standard terms and conditions and service obligations are routinely disclosed in the larger public interest under Section 8(2).

RTI gives you records, not service. After RTI exposes a pattern of delay, escalate to the oil-company nodal grievance officer. The two routes work in parallel.

• Guide for RTI applicants
• All sample RTI applications
• AI RTI Drafter
• PIO RTI Reply Guide
• FAA guide
• PIO reply after DPDP Rules 2025
• RTI for complaint status
• Section 8 exemptions

1. The Right to Information Act, 2005 (Sections 6, 7, 8, 10, 11, 19)
2. The Right to Information (Regulation of Fee and Cost) Rules, 2012
3. The Digital Personal Data Protection Act, 2023, Section 44(3)
4. Petroleum and Natural Gas Regulatory Board, https://pngrb.gov.in
5. Indian Oil Corporation, customer charter, https://iocl.com
6. Hindustan Petroleum, customer charter, https://hindustanpetroleum.com
7. Bharat Petroleum, customer charter, https://bharatpetroleum.in

Last reviewed: 9 May 2026. Sources verified: statutory references and portal links cross-checked on 9 May 2026.