UIDAI is a public authority under Section 2(h) of the RTI Act 2005. It maintains an audit trail of every enrolment, every update request and every Service Request Number (SRN). An RTI under Section 6 can ask for the status of your SRN, reasons for rejection, biometric exception entries, and the present location of your update file. Be careful: Aadhaar number, biometrics and demographic data of others are exempt under Section 8(1)(j) and Section 33 of the Aadhaar Act 2016.
Use this guide if (a) your Aadhaar update or correction has been stuck for weeks despite an SRN; (b) you keep getting “biometric mismatch” rejections; © the enrolment centre lost your documents; (d) the address update was rejected without reasons; (e) you suspect your Aadhaar has been deactivated or duplicated and want the audit trail.
The Central Information Commission has held in Lalit Mohan Rai v UIDAI (CIC/UIDAI/2018) and similar matters that procedural records of an applicant's own enrolment and update are disclosable to the applicant, while third-party Aadhaar data and biometric identifiers remain exempt.
To, The Central Public Information Officer, Unique Identification Authority of India (UIDAI) [Address of HQ or Regional Office] Subject: RTI under Section 6 regarding update Service Request Number [SRN], EID [number], date [DD/MM/YYYY] Sir / Madam, I, [Full name], a citizen of India, holder of Aadhaar [last 4 digits only], request the following under the RTI Act 2005. Fee of Rs. 10 paid by IPO / online. In respect of my update request with SRN [number], EID [number], dated [DD/MM/YYYY], submitted at enrolment centre [code, name, address]: 1. Date and time of receipt of my update request at the Central Identities Data Repository. 2. Present status of the request. 3. If rejected, the reason recorded in writing for the rejection. 4. If "biometric mismatch", the entry in the biometric exception register and the operator log. 5. Documents accepted and documents rejected as proof of address / identity / date of birth, with the reason for rejection. 6. Date on which a fresh attempt was logged, if any. 7. Reason recorded for delay beyond the UIDAI norm of 30 days for an update. 8. Standard Operating Procedure for [the type of update] in 2026. 9. Any communication issued to me from your office, including SMS / email log. 10. Present location of my update file and the present custodian. I confirm that I am the data principal whose record is concerned. I do not seek any third-party Aadhaar data. I invoke Section 10 (severability) and acknowledge Section 8(1)(j) and Section 33 of the Aadhaar Act 2016 to the extent applicable to others. I undertake to pay further fee under Section 7(3). Yours faithfully, [Signature, name, date]
No, not for your own record. Section 8(1)(j) protects third-party data, not the applicant's own. The CIC has consistently directed UIDAI to share the applicant's own update trail.
UIDAI norm is 30 days for online updates and a similar window for centre-based updates. Anything beyond is a delay.
No. Biometric templates are out of bounds even to the data principal under the Aadhaar Act 2016. RTI cannot override the Act on this point.
Ask for the deactivation order, the reason, and the de-activation register entry. Many deactivations turn out to be data quality flags that reverse on representation.
Yes, but the redressal route is also a Section 33 inquiry to UIDAI; the RTI runs in parallel for the audit trail.
Yes. UIDAI is integrated with rtionline.gov.in.
Yes, UIDAI maintains operator IDs and audit logs. The operator ID is not personal information; it is professional information.
Last reviewed: 9 May 2026.