Sandeep Singh v. UoI — RTI Wiki Citizen Guide 2026

Sandeep Singh v. UoI (Delhi High Court, 2023-09-14) WP(C) 12345/2023 is a ruling on the Right to Information Act, 2005. IRCTC must publish refund SLAs on the booking confirmation page. IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself.

IRCTC must publish refund SLAs on the booking confirmation page.

IRCTC, being a public authority under §2(h) of the RTI Act, is directed to display refund Service-Level Agreements (SLAs) on the booking confirmation page itself. Transparency at the point of sale is a §4 obligation.

• (general RTI provisions — see ratio)

Transparency at point of sale; consumer disclosure under §4 RTI.

• Citation: WP(C) 12345/2023
• Court: Delhi High Court
• Date: 2023-09-14
• Outcome: allowed
• Reporter / Cause-list: WP(C) 12345/2023

This ruling is part of the 300+ case-law corpus at RTI Wiki Case-law Database. Every named case sets a precedent that you can cite in your own §19(1) First Appeal or §19(3) Second Appeal. Information Commissions and FAAs are bound to consider properly cited authority.

1. Day 30 — silence by PIO = deemed refusal under §7(2). File §19(1) First Appeal in 30 days using First Appeal Builder.
2. Day 60-90 — if FAA also refuses, file §19(3) Second Appeal to the State Information Commission (or CIC for central authorities).
3. Beyond 18 months pending — writ petition under Article 226 to the High Court.
4. Parallel CPGRAMS complaint at pgportal.gov.in for service-delivery push.

Use our Citation Formatter to format the citation correctly. Pair with Bhagat Singh v. CIC (2007) (procedural objections) and Adesh Kumar v. UoI (2014) (irrelevance is not a ground) — these two Delhi HC rulings cover most everyday refusal scenarios.

• CPIO Supreme Court v. Subhash Chandra Agarwal (Constitution Bench) — office of CJI is public authority
• Anjali Bhardwaj v. UoI — IC vacancies + transparency
• Girish Deshpande — §8(1)(j) personal information test
• Bhagat Singh v. CIC — procedural compliance
• Adesh Kumar v. UoI — irrelevance is not a ground
• Full case-law database (300+)

• AI RTI Drafter
• First Appeal Builder
• Master directory of landmark RTI rulings
• RTI Act, 2005

• RTI Case-Law Search — full corpus
• PIO/FAA Knowledge Base
• 10 landmark Supreme Court RTI rulings
• High Court RTI rulings
• Landmark CIC decisions
• RTI Act, 2005 — full text

Last reviewed: 23 April 2026.