Subject: Re-KYC and reactivation of NRE/NRO account [Account Number], customer ID [ID]

To: The Branch Manager, [Branch Name and IFSC]
Cc: principalnodalofficer@[bank].co.in, head.nri@[bank].co.in

Dear Sir or Madam,

I am [Your Name], holder of NRE/NRO Savings Account number [Account Number] at [Branch Name and IFSC], customer ID [ID]. I am presently residing in [Country] as a Non-Resident Indian. My passport number is [Number] and my OCI card number, if applicable, is [Number].

On [Date], I noticed that my net banking shows "debit blocked" or "account dormant" with the message [exact text]. The branch did not contact me before this action.

I request you to do the following within 15 working days, as required by the RBI Master Direction on KYC, 2016 and the RBI guidance on inoperative accounts.

1. Share the precise reason for the freeze and the rule applied.
2. Initiate video KYC for me as an NRI customer, or accept a self-attested KYC packet signed before the Indian embassy or a notary in my country.
3. Reactivate the account on completion of re-KYC, without any fee, as required by RBI.
4. Confirm that no automatic debit instructions or standing instructions have failed during the freeze period.

I attach my passport biodata page, visa or residence permit, overseas address proof and a recent photo. Please acknowledge this email with an SR number within 3 working days.

Yours faithfully,
[Your Name]
[Email]
[Indian mobile / overseas mobile]